Jack in the Box Guest Standards Audit

• Guest Standards Assessment

• Restaurant Number

• Conducted on

  Date

• Prepared by

• Location
  Address

Friendliness

• Greeting (DT Speaker or Front Counter) Guest is greeted upon arrival of drive thru speaker or approaching the front counter register.

  YES

  CRITICAL

• Conversation and / or smiling (Drive-thru speaker, window or front counter) Team Members make an effort to be friendly through conversation or smiling guest should not be interrupted while placing order.

  YES

  CRITICAL

• Thank you (Drive-thru speaker, window or front counter) Guest is thanked for their visit.

  YES

  CRITICAL

Food Tastes Great

• Burger Temperature is at least 125 degrees Fahrenheit when the guest receives it.

  YES

  CRITICAL

• French fry temperature is at least 150 degrees Fahrenheit when the guest receives them.

  YES

  CRITICAL

Order Accuracy

• Guest gets what they ordered. To include condiments, napkins, straws, utensils and an accurate receipt.

  YES

  CRITICAL

• Receipt is checked off for accuracy.

  YES

  NO

Restroom Cleanliness

• Clean restrooms-all restroom sinks, toilets, floors, and changing tables (if applicable) are clean or in the process of being cleaned.

  YES

  CRITICAL

• Stocked restrooms-restrooms are stocked with hand soap, paper towels and toilet tissue.

  YES

  CRITICAL

Food Quality

• Burgers are neatly assembled and in the correct packaging.

  YES

  NO

• Burger is juicy, produce is crisp and the bread has a buttery toasted flavor.

  YES

  NO

• French Fries are crispy, golden brown, and with visible salt.

  YES

  NO

• Beverages have the proper flavor, ice fill (line on cup) and full.

  YES

  NO

• Coffee temperature is at least 155 degrees Fahrenheit when served to the guest.

  YES

  NO

  N/A

• Beverage availability-All advertised beverages are available with NO EXPIRED product.

  YES

  NO

Well Trained

• Menu Knowledge-Team Members can quickly answer basic menu questions.

  YES

  NO

Consistent and Quick

• Ordering- All menu boards, OCS and speaker work and are in good repair with no missing numerals or menu strips.

  YES

  NO

• Music-Can be heard playing in the dining room.

  YES

  NO

• Baskets-All dine-in orders are served in a basket following current guidelines.

  YES

  NO

Neat & Well Groomed

• Team Members are wearing clean, neat, Jack approved uniforms with a name tag and shirts "tucked" into their pants.

  YES

  NO

• Appearance-Hair is neat and pulled back with a hat or visor. Hair does not go past the collar.

  YES

  NO

Cleanliness

• Dumpster area is clean, lids and gates are closed and no visible trash on the ground.

  YES

  NO

• Lot-Landscaping, garbage receptacles, parking lot and drive thru lanes are free of debris and in good repair.

  YES

  NO

• Tables, chairs, and highchairs are clean or in the process of being cleaned (includes patio furniture if applicable).

  YES

  NO

• Floors- Are dry and clean or in the process of being cleaned: wet floor signs are being used appropriately.

  YES

  NO

• Beverage station and sauce bar (if applicable) are clean and stocked with supplies or in the process of being cleaned and stocked.

  YES

  NO

• Kitchen-All kitchen areas in view of the guest are clean, organized and clutter free.

  YES

  NO

Food Safety Items

• Hand washing timer is on and proper hand washing is taking place.

  YES

  MINOR

  MAJOR

  CRITICAL

• Final Flip and check at the grill area.

  YES

  CRITICAL

• Food Safety Checklist is completed properly.

  YES

  MAJOR

• Sanitizer buckets are at the proper concentration.

  YES

  MINOR