Jack in the Box Guest Standards Audit - 10/13/17

• Guest Standards Assessment

• Restaurant Number

• Conducted on

  Date

• Prepared by

• Location
  Address

Friendliness

• Greeting (DT Speaker or Front Counter) Guest is greeted upon arrival of drive thru speaker or approaching the front counter register. The team member is friendly throughout the order-taking process and the guest is thanked for their visit.

  YES

  CRITICAL

Food Tastes Great

• Burger Temperature is at least 125 degrees Fahrenheit when the guest receives it.

  YES

  CRITICAL

• French fry temperature is at least 150 degrees Fahrenheit when the guest receives them.

  YES

  CRITICAL

Order Accuracy

• Guest gets what they ordered. To include condiments, napkins, straws, utensils and an accurate receipt.

  YES

  CRITICAL

• OCS and speaker are working properly; POP and menu boards are clean, easy to read, and with no missing panels, numerals or menu strips.

  YES

  CRITICAL

• Receipt is checked off for accuracy.

  YES

  NO

Cleanliness

• Restroom sinks, changing tables, toilets and floors are clean. Toilet paper, soap and towels or hand dryer are available.

  YES

  CRITICAL

• Drive-thru lane and parking lot are free of excessive debris. Landscaping, trash receptacles and dumpster area are clean, lids and gates are closed.

  YES

  CRITICAL

Beverage Quality

• Beverage availability-All advertised beverages are available with NO EXPIRED product.

  YES

  NO

Food Safety Items

• Hand washing timer is on and proper hand washing is taking place.

  YES

  MINOR

  MAJOR

  CRITICAL

• Final Flip and check at the grill area.

  YES

  CRITICAL

• Food Safety Checklist is completed properly.

  YES

  MAJOR