Title Page
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Conducted on
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Prepared by
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Location
Accuracy
Guest receives what they ordered including condiment(s), utensils, napkins, straw and receipt.
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Was the food you ordered made correctly?
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Did you receive the correct drink you ordered?
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Did you receive straws?
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Did you receive the correct condiments in the amounts requested?
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Did you receive a receipt (without asking)?
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Did you receive napkins?
OCS and speaker are working properly; POP and menu boards are clean, easy to read, and with no missing panels or numerals.
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Was the Order Confirmation Screen working and displaying your order?
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Was the speaker working at a level where you can clearly understand the order taker?
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Were the menu boards clean?
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Were the menu boards easy to read?
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Were all panels and numbers present?
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Image of drive-thru menu board
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Image of interior menu board
Friendly Service
Guest is greeted at drive- thru or the front counter register, the Team Member is friendly throughout the order-taking process and the guest is thanked for their visit.
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Were you greeted upon arrival at either the drive-thru or front counter?
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Was the order taker friendly throughout the experience?
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Before leaving, did any team member express some form of gratitude for your business?
Food Tastes Great
Burgers are both hot and juicy, produce is fresh and the bread is toasted properly.
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The burger was served at the right temperature:
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The burger served was juicy:
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Was the produce fresh?
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Was the bread toasted properly?
Fries are hot, crispy, golden brown with visible salt when delivered to the guest.
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Were the fries served hot?
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Were the fries crispy?
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Were the fries golden brown?
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Did the fries have visible salt?
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Image of entree and side item
Cleanliness
Restroom sinks, changing tables, toilets, and floors are clean. Toilet paper, soap and towels or hand dryer are available.
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Was the restroom clean, reasonably free of trash and debris and appeared sanitary or was in the process of being cleaned?
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Is graffiti being actively managed, with no visible offensive language?
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Was the toilet paper and soap available?
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Were the paper towels and/or hand dryer available and working?
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Image of restroom
Drive-thru lane and parking lot are free of excessive debris. Landscaping, trash receptacles and dumpster area are clean, lids and gates are closed.
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Was the drive-thru lane and parking lot free from excessive debris?
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Was the landscaping and trash receptacles clean?
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Was the dumpster area clean, with lids and gate closed?
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Image of Exterior
