Jack in the Box Guest Standards Assessment

• Guest Standards Assessment

• Restaurant Number

• Conducted on

  Date

• Prepared by

• Location
  Address

Friendliness

• Greeting (DT Speaker or Front Counter) Guest is greeted upon arrival of drive thru speaker or approaching the front counter register.

  YES

  CRITICAL

• Conversation and / or smiling (Drive-thru speaker, window or front counter) Team Members make an effort to be friendly through conversation or smiling, guest should not be interrupted while placing order.

  YES

  CRITICAL

• Thank you (Drive-thru speaker, window or front counter) Guest is thanked for their visit.

  YES

  CRITICAL

Food Tastes Great

• Burger Temperature is at least 125F. It’s juicy, produce is fresh and bread is properly toasted with a buttery flavor.

  YES

  CRITICAL

• French fry temperature is at least 150F. It’s crispy, golden brown with visible salt.

  YES

  CRITICAL

Order Accuracy

• Did the guest service employee at the DT asked you: “Do I have your order correct on the screen?” If you ordered in the lobby did they repeat the order after you finished placing it?

  Yes

  No

  N/A

• Did the guest service employee reconfirm the order with you when he/she handed it out at the DT window or delivered it on the basket in the lobby?

  Yes

  No

  N/A

• Guest gets what they ordered. To include condiments, napkins, straws, utensils and an accurate receipt.

  YES

  CRITICAL

Consistent and Quick

• Ordering- All menu boards, OCS and speaker work, are in good repair, easy to read and clean with no missing panels, numerals or menu strips.

  YES

  CRITICAL

Cleanliness

• Do the employees look neat? Are the employees wearing the uniform properly? Are the uniforms complete (hat or visor, name tag, tie or scarf for Team Leaders, apron, black slip resistant shoes, black socks, etc)? Are the uniforms clean?

  Yes

  No

  N/A

• Clean restrooms-all restroom sinks, toilets, floors, and changing tables (if applicable) are clean or in the process of being cleaned.

  YES

  CRITICAL

• Stocked restrooms-restrooms are stocked with hand soap, toilet tissue and paper towels or hand dryer is available.

  YES

  CRITICAL

• Dumpster area is clean, lids and gates are closed and no visible trash on the ground.

  YES

  CRITICAL

• Lot-Landscaping, garbage receptacles, parking lot and drive thru lanes are free of debris and in good repair.

  YES

  CRITICAL

Food Safety Items

• Hand washing timer is on and proper hand washing is taking place.

  YES

  MINOR

  MAJOR

  CRITICAL

• Final Flip and check at the grill area.

  YES

  CRITICAL

• Food Safety Checklist is completed properly.

  YES

  MAJOR

• Sanitizer buckets are at the proper concentration.

  YES

  MINOR

• Time as a control method is used correctly for products held at room temperature.

  YES

  MAJOR