HERFY TRAINING AUDIT
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STORE NO.
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LOCATION :
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STORE MANAGER NAME :
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OPERATION CONSULTANT NAME :
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OPERATION MANAGER NAME :
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DIRECTOR OF OPERATION NAME :
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DATE & TIME
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AUDITOR :
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TOTAL EMPLOYEE ON DUTY :
A.) Training System
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1. In-Store training system established
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2. Store manager aware of training need analysis and updates
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3. Training methods & techniques were effectively provided to the employees
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4. Training tools & materials were prepared
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5. Store employees were given one on one supervision
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6. Training schedule posted & followed based on TNA
B.) Training Materials and Store Filling
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1- Product guide, Production guide and Service guide are available
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2- Step by Step checklist is available and complete
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3- Employee's training certification has been completed
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4- All staff have completed Training File and Employee File
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5- Team files are available for all team members with the proper inserts (Updated Employee file information, Signed job description, Store assignment form and Training file form)
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6- All staff had undergone standard training program
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7- All staff have follow up In-store performance evaluation by store manager
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8- All staff had verification form from training department
C.) Employee & Manager Knowledge
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1-All Staff are aware of company policy & procedures ?
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2- Are all staff doing the correct method of handwashing?
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3- Are all staff observed practicing food safety & personal hygiene?
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4- Manager, Cashier & Frontlines crew are aware of product menu description and promotional items ?
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5- Do staff greet customers with a sincere smile & eye contact?
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6- All Staff followed the product preparation according to standard procedures ?
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7- Product are served to customer within the service time ?
