Information
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Location
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Day/Shift:
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Weather/Patio:
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Conducted on
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Manager(s) on Duty:
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Performed by:
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Location
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Personnel
Rating
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5 - Outstanding
4 - Needs little improvement
3 - Needs some improvement, partially complete
2 - Needs Significant improvement, barely complete
1 - Unacceptable, not done at all
Host Stand
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Did the host stand greet every guest using the proper terminology?
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Did the host stand greet every guest with a smile?
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Did the host stand ascertain if the guest dined with us before?
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Did the runner announce the name of the server?
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Did the runner hand menus to the guest?
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Rate the quote accuracy when on a wait
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Did the host stand use proper terminology as guests left the restaurant?
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Did the host stand say goodbye to every guest with a smile?
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Rate the frequency and effectiveness of bathroom checks.
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Rate the uniform appearance.
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Rate overall host stand attitude.
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Servers
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Rate the servers adherence to the steps of service.
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Did the server use proper greeting terminology?
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Rate servers table side demeanor.
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Rate the looping exhibited by the service staff.
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Rate the teamwork demonstrated by the service staff.
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Rate the urgency exhibited by the service staff.
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Rate the uniform appearance of the service staff.<br>
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Rate the attitude of the service staff.
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Bartenders
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Rate the bartenders adherence to the steps of service.
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Rate the bar top demeanor.
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Rate the teamwork overall.
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Rate the teamwork in the well.
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Rate the sense of urgency by the bar staff.
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Rate the uniform appearance of the bar staff.
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Rate the attitude of the bar staff.
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Order a minimum of 3 standard drinks; rate their adherence to standards.
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Support Staff
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Rate the teamwork of the support staff.
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Rate the sense of urgency of the support staff.
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Rate the frequency of looping by the support staff.
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Rate the overall performance of the support staff while running food.
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Did the food runners announce the food items and place them in the proper position points?
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Did the food runners offer fresh pepper with salads?
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Did the food runners ask if the guests needed anything before leaving the table?
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Did the food runner use proper departing terminology?
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Rate the overall performance of the support staff while bussing.
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Rate the overall appearance of the support staff uniforms.
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Rate the overall attitude of the support staff.
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Rate the frequency and effectiveness of restroom checks.
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Management
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Rate the floor presence of the management team.
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Rate table touches by managers.
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Rate the overall guest engagement by the managers.
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Rate the level of "leading by example" by the management team.
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Rate the command of the host stand by the managers
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Rate "in the moment" coaching/correcting/directing by the managers.
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Rate the sense of urgency shown by the management team.
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