Harvester Brand Standards Audit

• Document No.

• Restaurant Name

• BUN Number

• RBM Name

• Manager Name

• Location
  Address

• Conducted on

  Date

• Carried out by

1. External Areas

• Windows & external doors sparkling and clean

  Yes

  No

  N/A

• Car park litter and weed free

  Yes

  No

  N/A

• All planting alive, well maintained grass cut and weed free

  Yes

  No

  N/A

• Signage clean, no damage lights working and lit where appropriate

  Yes

  No

  N/A

• Tables and chairs clean no broken or missing furniture

  Yes

  No

  N/A

• Clean ashtrays in the centre of all tables cigarette ends bin clean & empty

  Yes

  No

  N/A

2. Internal Restaurant and Bar

• Corners and skirting clean including stairs if appropriate

  Yes

  No

  N/A

• Floors clean

  Yes

  No

  N/A

• Floors surfaces in good repair

  Yes

  No

  N/A

• All above air con units, vents, light fittings, AWPs, ATM's clean & dust free

  Yes

  No

  N/A

• All lights and fittings working

  Yes

  No

  N/A

• Mirrors sparkling

  Yes

  No

  N/A

• Tables clean and crack free

  Yes

  No

  N/A

• All tables have clean, correct menus as appropriate laid correctly

  Yes

  No

  N/A

• Salt, Pepper pots and sauce bottles clean and sufficient

  Yes

  No

  N/A

• No chewing gum on furniture

  Yes

  No

  N/A

• Chairs, sofas and fixed seating clean & good condition

  Yes

  No

  N/A

• Fires lit if appropriate, canopy clean inviting display when not in use

  Yes

  No

  N/A

• Appropriate music playing at the correct level

  Yes

  No

  N/A

• No hand written notices (Site specific notices must be printed & framed)

  Yes

  No

  N/A

• No marks/chips on paint work

  Yes

  No

  N/A

• Server station clear from all debris, stocked for session till clean

  Yes

  No

  N/A

• All crockery and cutlery clean and smear free

  Yes

  No

  N/A

• Bar counter, fonts, brass fittings, clean, polished and sparkling

  Yes

  No

  N/A

• Back bar clean, uncluttered, neat mirrors clean & smear free

  Yes

  No

  N/A

• Wine display & wine barrels clean and dust free

  Yes

  No

  N/A

• All fridge lights working, bottles facing forward fully stocked and tidy

  Yes

  No

  N/A

• Correct measures available

  Yes

  No

  N/A

• Glass shelves cleaned and organised, all glassware sparkling and clean

  Yes

  No

  N/A

• Glass wash area clean, tidy and well organised inc machine

  Yes

  No

  N/A

• Waste bins/bottle skips clean

  Yes

  No

  N/A

• Coffee machine clean, fully stocked

  Yes

  No

  N/A

3. Toilets

• Toilets clean and fresh smelling

  Yes

  No

  N/A

• Air vent extraction clean and dust free

  Yes

  No

  N/A

• Floors, tiles and mirrors sparkling

  Yes

  No

  N/A

• Door plates and door handles sparkling clean

  Yes

  No

  N/A

• No graffiti on the back of toilet doors or in cubicles

  Yes

  No

  N/A

• Hooks on back of all toilet cubicle doors, all locks working

  Yes

  No

  N/A

• Light bulbs all working

  Yes

  No

  N/A

• Sinks (and around) sparkling, taps working, hot and cold water available

  Yes

  No

  N/A

• Soap dispensers full and working

  Yes

  No

  N/A

• Toilet tissue dispensers full and working

  Yes

  No

  N/A

• Dryers clean and working

  Yes

  No

  N/A

• Disabled toilets sparkling clean

  Yes

  No

  N/A

• In disabled toilet - cord for alarm should reach the floor - check alarm

  Yes

  No

  N/A

4. Food and Drink Quality

• Presented to Brand Standards (check cookbook)

  Yes

  No

  N/A

• Served within Brand ticket times

  Yes

  No

  N/A

• Presented on correct crockery

  Yes

  No

  N/A

• Temperature correct

  Yes

  No

  N/A

• All drinks served correctly, to brand standard in branded glass as appropriate

  Yes

  No

  N/A

• Team member knowledge on food and drinks offer

  Yes

  No

  N/A

• All products available

  Yes

  No

  N/A

• Drinks garnish ready and looking fresh

  Yes

  No

  N/A

5. Harvester Brand Hallmarks in Place

• All internal and external POS, clean, correct framed where applicable

  Yes

  No

  N/A

• Spit roast chicken cooked on the front spit during service hours

  Yes

  No

  N/A

• Salad cart fresh abundant at all times and set to template

  Yes

  No

  N/A

• Colouring sheets & sharp coloured pencils and balloons available

  Yes

  No

  N/A

• Latest Empathica feedback reviewed and actioned, team members aware!

  Yes

  No

  N/A

• Results communicated, team communication area up to date and well presented

  Yes

  No

  N/A

• All Team members have received an appraisal within the last 6 months

  Yes

  No

  N/A

• The uniform of every team member is clean and fresh

  Yes

  No

  N/A

• Buzz brief completed every shift

  Yes

  No

  N/A

• Correct bill presentation - Pen down with bill - Server interaction with guest

  Yes

  No

  N/A