HB Region 13

• Floor-walk Name

Store Of Excellence

• Select Brecon Swansea Haverfordwest Bridgend Cardiff NR Cardiff CC Cardiff Try glas Newport Chepstow Ledbury Swindon Orbital Gloucester Swindon Drakes way Llanelli Cheltenham Stroud

  • Brecon
  • Swansea
  • Haverfordwest
  • Bridgend
  • Cardiff NR
  • Cardiff CC
  • Cardiff Try glas
  • Newport
  • Chepstow
  • Ledbury
  • Swindon Orbital
  • Gloucester
  • Swindon Drakes way
  • Llanelli
  • Cheltenham
  • Stroud

• Select date

  Date

• Manager Conducting the Review

Front Of Store

• Colleagues cars not parked in the front of store preventing customers easy access to store? (first 20 spaces always free)

  Yes

  No

  N/A

• Store exterior perimeter, landscaping, litter and any H&S issues?

  Yes

  No

  N/A

• Is front of store exterior clean & litter free? (No rubbish, clutter free, no cigarette ends)

  Yes

  No

  N/A

• Is the trolley bay clean and litter free?

  Yes

  No

  N/A

• Is there a suitable range of trolleys available for customers to use and in good condition?

  Yes

  No

  N/A

• Are the A-frame posters correct to plan?

  Yes

  No

  N/A

• Is the store trading the outside front of store with plants and other products suitable for time of year

  Yes

  No

  N/A

• ***BIG ROCK*** Is there theatre when entering the store foyer, not overcrowded and seasonal relevant products, Balance of Commercial & inspiration?<br>

  Yes

  No

  N/A

• Entrance & exit doors clear from obstruction and can see through the the windows?

  Yes

  No

  N/A

• Is the Customer Champion in place?

  Yes

  No

  N/A

• Customer toilets in good condition with consumables available?

  Yes

  No

  N/A

• Hand baskets available for customers to use near the entrance of the store and other suitable points?

  Yes

  No

  N/A

• Do all colleagues look professional (correct uniform, smart appearance, name badges)?

  Yes

  No

  N/A

• HBFM playing with the appropriate volume set for customers to here?

  Yes

  No

  N/A

• Tanoy announcements promoting latest offers and events, can they be hered by our customers?

  Yes

  No

  N/A

• **BIG ROCK** First impressions on front of store trading POWER ISLE & ENTRANCE, Inspiration, promotional impact? ( are you wowed by entrance area Best deals, stock levels, price, pos)

Customer services

• Is the service desk free from clutter,well organised and create a good impression

  Yes

  No

  N/A

• Areas behind the checkouts free from clutter ? (no returns or stock)

  Yes

  No

  N/A

• Are the till areas well controlled free from litter, stock and clean ?

  Yes

  No

  N/A

• Is the extra choice, prism, and customer order areas well controlled, neat & tidy?

  Yes

  No

  N/A

• Reserve and collect report accurately controlled for audit?

  Yes

  No

  N/A

• Customer order bay controlled accurately controlled for audit?

  Yes

  No

  N/A

• Visitors & contractors signing in & out being controlled correctly and in line with audit?

  Yes

  No

  N/A

• Colleague and visitors searches being completed correctly and inline with audit?

  Yes

  No

  N/A

• Safety & legal pos in place?(weee, age related pos at each till, right to work poster, recycling batteries etc)

  Yes

  No

  N/A

• Till COP ends filled up and clean and tidy?

  Yes

  No

  N/A

• Refunds checks being completed in line with audit? (4 per day)

  Yes

  No

  N/A

• Are the front end colleagues actively selling and engaging with the customers? (PUAP & checkout lines sales)

  Yes

  No

  N/A

• Lasting impressions on the service today? (duty manager to survey 5 customers )

Paint department

• Job list

• Photos

  Media

• Is the decorating department dressed to a high standard

• Has the paint mixing been purged and ready for use and are their sufficient stocks of each base available?

  Yes

  No

  N/A

• Are all the paint brochures filled up?

  Yes

  No

  N/A

• Check colour selection strips and finish cards are filled within the paint mixing unit. Are there sufficient paint lid clips, green returns labels and printer roll available in order to serve?

  Yes

  No

  N/A

• Test service call point on paint mixing to establish whether the colleague response time is with the 2 minute tollerance

  Yes

  No

  N/A

• Are DQP's & Stanchion units merchandised correctly and suitable POS insitu?

  Yes

  No

  N/A

• Availability of stock on decorating department to good level,gaps kept to minimum out is stock products are flagged?

• Is Clearance highlighted and is it all out, in line with Visual Merchandising?

  Yes

  No

  N/A

• Are all clip strips filled?

  Yes

  No

  N/A

Wallpaper department

• Wallpaper Department Job List

• Photos

  Media

• Wallpaper Department is clean,tidy and dressed to a high standard?

• Is there sufficient wallpaper samples open, numbered and marked with x so they have been written off?

  Yes

  No

  N/A

• Add on sales available on wallpaper department,clip strips,tools,paste,etc?

  Yes

  No

  N/A

Flooring

• Flooring department job list

• Flooring department clean and well merchandised to a high standard

• Flooring department photos

  Media

• Single flooring planks available ,bar coded,priced ?

  Yes

  No

  N/A

• Has the department got a good selection of add on sales, clip strips,fitting kits etc?

  Yes

  No

  N/A

• Are there current brochures available for customers?

  Yes

  No

  N/A

• Has the store recently completed any WDFY quotes (last 10 days)?

  Yes

  No

  N/A

• Tap to enter information

Tiling department

• Tiling department job list

• Tiling department clean,tidy and well merchandised to a high standard?

• Are there tiling brochures and price lists available?

  Yes

  No

  N/A

• Has there been a WDFY quote completed in the last 10 days?

  Yes

  No

  N/A

• Has the tiling department got a good selection of add on sales,clip strips, tile strips etc? A

  Yes

  No

  N/A

• Tiling department photos

  Media

Decorating world Promotions

• Are the bulk stacks correct and in the relevant areas of the store?

  Yes

  No

  N/A

• Are all the promotions current and correct ?

  Yes

  No

  N/A

• EPU promotional ends merchandised and stocked to good standard?

  Yes

  No

  N/A

• Tap to enter information

Seasonal mats

• Seasonal mats job list

• ** BIG ROCK ** Is the seasonal mat merchandised to a high standard, with the latest offers on display models which are clean and have add on sales in the area?

• Check seasonal mat and gondolas for availability are the gaps accurate, and plan to dress across any permanent gaps ?

• The products on the mat areas have FS pos and product protection labels applied to the products?

  Yes

  No

  N/A

• Does the CEM have a suitable service plan in place ready for the weekend coming?

  Yes

  No

  N/A

• Check for H&S issues on the mat areas, is it shoppable displays fixed down, trip hazards, blades cover on mowers etc?

  Yes

  No

  N/A

Interior Gardening

• Interior garden centre Job list

• Is the interior garden centre merchandised to a high standard, with all the latest offers in place?(i.e power garden tools)

• Check availability is to a high standard with gaps checked for accuracy? (check 10 gaps)

• Check interior gardening for FS pos and have the product protection labels been applied to the products?

  Yes

  No

  N/A

• High theft lines, have they been protected with banding or tagging?

  Yes

  No

  N/A

• Are the doors leading out to the garden centre clear of obstructions, and garden centre visible when looking through the windows?

  Yes

  No

  N/A

• Are there baskets available near the doors leading out to the garden centre?

  Yes

  No

  N/A

House Plants & pots

• House plants & pots job list

• Is the house plants and pots merchandised to a high standard, sub-standard plants marked down,would you buy it?

• Has the last RWBE been fully completed,with reduction labels applied to the plants, check wastage reports?

  Yes

  No

  N/A

• Has the latest house plant offers been put in place with supporting pos visible?

  Yes

  No

  N/A

Out door plants

• Outdoor plants job list

• Is the outdoor plants merchandised to a high standard, with sub-standard plants marked down, would you buy them?

• Has the last RWBE been completed, with reduction labels applied to the plants, check wastage reports?

  Yes

  No

  N/A

• Has the latest outdoor plant promotions been put in place with supporting pos visible?(horti EPU ends)

  Yes

  No

  N/A

• Are there watering routines in place, check plants for quality of watering?

  Yes

  No

  N/A

Feed & weed

• Feed & weed job list

• Is the weed & feed department merchandised to a high standard, split bags marked down, area swept?

• Check availability and purchase orders, will stock levels be sufficient to meet customer demand?

• Are the latest promotions on display and pos visible?

  Yes

  No

  N/A

• Are there suitable trolleys available for customers to use for feed & feed,landscaping and gardening products?

  Yes

  No

  N/A

Landscaping

• Landscaping job list

• Is the landscaping department merchandised to a high standard, split bags been marked down,area swept?

• Check availability and purchase orders, will stock levels be sufficient to meet customer demand?

• Are the latest promotions on display and pos visible?

  Yes

  No

  N/A

Garden storage, buildings & fencing, gardening outdoor accesories

• Garden storage, fencing, pots and garden accessories job list

• Is the garden storage, buildings, fencing, buts & bins , pots and garden accessories areas merchandised to a high standard?

• Check availability and purchase orders, will stock levels be sufficient to meet customer demands?

• Is the shed bar and building storage display in good condition and has correct pos displayed?

  Yes

  No

  N/A

Tap to enter information

Building & maintenance

• Is the standards on the department to a high standard on building, timber and maintenance department?

• Check 10 out of stocks are they accurate with RF Gun?

• Is the building isle clear of stock and the area stopable

  Yes

  No

  N/A

• Check date on building products. Have been reduced to clear prior to expiry date?

  Yes

  No

  N/A

• Panel saw area clean,tidy, compliance to H&S regulations, clear of stock

  Yes

  No

  N/A

• Timber packs split into singles to sell and warped timber reduced or written off?

  Yes

  No

  N/A

• Are clip strips, DQP's, side stacks,add on sales been implemented & priced

  Yes

  No

  N/A

• Building & maintenance job list

• Building & maintenance photos

  Media

Plumbing

• Are the standards on the plumbing department to a high standard?

• Check 10 out of stocks are they accurate with RF gun?

• Are clip strips, DQP's, side stacks ,and on sales been implemented and priced?

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Plumbing department job list

• Plumbing department photos

  Media

Hand tools & Powertools

• Are the standards on the the hand tools & power tools department to a high standard?

• Check 10 out of stocks are they accurate with RF gun

• Are clip strips,DQP's, side stacks,add on sales been implemented and priced?

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Hand tools & Power tool job list

• Hand tools & Power tools Job list

  Media

Electrical

• Are the standards on the electrical department to a high standard?

• Check 10 out of stocks are they accurate with a RF gun?

• Tap to enter information

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Electrical department job list

• Electrical department photos

  Media

Hardware

• Are the standards on the hardware department to a high standard?

• Check 10 out of stock are they accurate with a RF gun?

• Are clip strips, DQP's side stacks,add on sales been implemented & priced?

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Hardware department photos

  Media

• Hardware department job list

Doors

• Are the standards on the door department to a high standard?

• Tap to enter information

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Tap to enter information

  Yes

  No

  N/A

• Door department job list?

• Door department Photos

  Media

Cookshop

• Cook shop job list

• Is the cook shop merchandised to a high standard?

• Is availability on cook shop to a high standard? (check 5 gaps for accuracy)

• Has high risk products been protected with banding or tagging on the cook shop department?

  Yes

  No

  N/A

• Age restricted pos in place on the knives products in the cook shop department?

  Yes

  No

  N/A

Home Enhancement

• Home enhancement job list

• Is the Home enhancement merchandised to a high standard?

• Is availability on the home enhancement department accurate? (check 5 gaps for accuracy)

Storage & shelving

• Storage & Shelving Job list

• Is the storage & shelving department merchandised to a high standard?

• Are displays fixed to prevent accidents and heavy products restricted with bars to prevent them from falling forward

  Yes

  No

  N/A

• Is the availability on storage & shelving department accurate? (check 5 gaps for accuracy)

Home Electrical

• Home electrical department job list

• Is the Home electrical department merchandised to to a high standard?

• Is the availability on the home electrical department accurate? (check 5 gaps for accuracy)

• Has the home electrical department have sufficient FS pos and FS product protection labels applied to the products?

  Yes

  No

  N/A

• Have high risk products been protected with banding or tagging on the electrical department?

  Yes

  No

  N/A

Cleaning

• Cleaning department job list

• Is the cleaning department merchandised to a high standard

• Is the availability on the cleaning department accurate? (check 5 products for accuracy)

• Has the cleaning department got sufficient FS pos in place and FS product protection labels applied?

  Yes

  No

  N/A

• Have high risk products been protected with banding and tagging on the cleaning department?

  Yes

  No

  N/A

Curtain poles , tracks, blinds

• Curtain poles department job list

• Is the curtain poles,track,blinds department merchandised to a high standard?

• Is the availability on curtain poles,tracks,blinds department to high standard with gaps checked for accuracy? (check 5 gaps)

• Is the latest promotional pos in place

  Yes

  No

  N/A

Lighting

• Lighting department Job List

• Is the lighting department standards to a high level? (clean , tidy and dust free)

• Availability to a high standard with gaps checked for accuracy? (check 10 products)

• Does the department have good levels of add on sales? (check DQP's & clip strips)

  Yes

  No

  N/A

• Are the display light fitting working? (light bulbs fitted & electrical supply issues reported)

  Yes

  No

  N/A

• All hanging pos in place, priced, numbered & hand made pos kept to minimum and missing pos on order?

  Yes

  No

  N/A

• Promotional and clearance areas well controlled, pos in place to maximise sales opportunities?

  Yes

  No

  N/A

Sales Targets

• Has the showroom department achieved last weeks sales target?

  Yes

  No

  N/A

• Have the showroom colleagues completed their showroom sales & target books, and do they know where they are with their own performance? ( check 2 colleagues)

  Yes

  No

  N/A

• Has the store achieved its period sales target to date

  Yes

  No

  N/A

• Has the store delivered its YTD sales target?

  Yes

  No

  N/A

• Has the showroom team achieved a minimum of 3 showroom KPI's

  Yes

  No

  N/A

• Has showroom team been named last week in PAUP in the last & days?

  Yes

  No

  N/A

Showroom peak plan

Lead generation & I com

• Lead generation plan

• Does the store have sufficient leads to achieve sales this week?

  Yes

  No

  N/A

• Is I com accurate & up to date?

  Yes

  No

  N/A

Furniture

• Furniture department Job List

• Is the furniture department merchandised to a high standard?

• Has the store sold any furniture care in the last 2 weeks?

  Yes

  No

  N/A

Bedrooms

• Bedroom department job list

• Is the bedroom department merchandised to a high standard & snagging complete?

• Are there sufficient brochures available to meet demand? ( 4 weeks supply)

  Yes

  No

  N/A

Kitchens

• Kitchen department job list

• Is the kitchen department merchandised to a high standard & snagging complete?

• Are there sufficient kitchen brochures available to meet demand? ( 4 weeks supply)

  Yes

  No

  N/A

Bathroom & bathroom accessories

• Bathroom department job list?

• Is the Bathroom department merchandised to a high standard & snagging completed?

• Are there sufficient brochures to meet demand? (4 weeks supply)

  Yes

  No

  N/A

Showroom administration & service desk

• Is the service desk free from clutter & paperwork, stock etc?

  Yes

  No

  N/A

• Data protection been complied with

  Yes

  No

  N/A

• Are the showroom team up to date with plan checks?(check 2 plans for accuracy)

  Yes

  No

  N/A

• Are the showroom team following installation process health checks?

  Yes

  No

  N/A

• x

  Yes

  No

  N/A

Warehouse

• ** BIG ROCK **Warehouse Job List

• ** BIG ROCK ** Warehouse yard Well Oranised clean and tidy (no litter,weeds,etc)

• Is the recycling area under control, with full hippo bags and skips arranged for collection

  Yes

  No

  N/A

• Check skips and hippo bags have the stock been written off? check 3 lines

  Yes

  No

  N/A

• Is all distribution equipment & recycling materials ready for return to DC?

  Yes

  No

  N/A

• Is Garden centre stock under control and well controlled & protected ? (sheds should be covered up)

  Yes

  No

  N/A

• Are the containers, cow sheds, storage areas well controlled?

  Yes

  No

  N/A

• Have all deliveries been put away? (24hrs from delivery, 48hrs from DC)

  Yes

  No

  N/A

• Banding and tagging completed /controlled at delivery point?

  Yes

  No

  N/A

• Are returned faulty goods under control ? Shippers,recalls,garden power, etc)

  Yes

  No

  N/A

• Fork lift trucks H&S points completed? (logs books completed,damaged decals marked up,etc)

  Yes

  No

  N/A

• Separation barriers set up and highly visible to colleagues when forklift is in use?

  Yes

  No

  N/A

• Are pallets stored correctly? (shrink wrapped, not over 1.4m, dated etc)

  Yes

  No

  N/A

• Hi Viz jackets available in warehouse and entrance to garden centre?

  Yes

  No

  N/A

• Is the warehouse clutter free and tidy?

  Yes

  No

  N/A

• Is the Mezz used effectively to store appropriate stock? (neat and tidy well organised)

  Yes

  No

  N/A

• Store equipment well controlled, stored safely and protected form damage?

  Yes

  No

  N/A

• Overs management disciplines in place? (neat tidy, and logged correctly,test 10 lines)

  Yes

  No

  N/A

• Low level,cat picks and zero picks completed?

  Yes

  No

  N/A

Operations team - back of house

• Operations office neat tidy and a good place to work in?(paperwork filed, free of clutter)

  Yes

  No

  N/A

• Hub tasks up to date? (If red there is a valid reason)

  Yes

  No

  N/A

• Self audit failings have been actioned ?

  Yes

  No

  N/A

• Shrinkage monitor up to date and filed & team know latest shrinkage figures?

  Yes

  No

  N/A

• Negative stocks completed and accurate?(test 3 lines recently on report, 5 out of 7 days covered)

  Yes

  No

  N/A

• Price discrepancies been completed accurately? (check latest self audit findings for result)

  Yes

  No

  N/A

• Price change status report been checked by CEM or store manager for sales opportunities?

  Yes

  No

  N/A

• Workload plan in place to current activities for the next 2 weeks?

  Yes

  No

  N/A

• Weekly goods movement report check by store manager? (challenge high levels of movement)

  Yes

  No

  N/A

• Stationary orders placed on time and approved by duty manager?

  Yes

  No

  N/A

• POS area neat, tidy,well organised and old pos recycled back to DC?

  Yes

  No

  N/A

• Are the colleague areas clean & tidy?

  Yes

  No

  N/A

My HR

• Has all the Right to work paperwork been checked in the last few weeks

  Safe

  At Risk

  N/A

• Has temp colleagues report been checked this period & no over due actions

  Yes

  No

  N/A

• Weekly payroll reports checked and signed by SM, including Warnings reports?

  Yes

  No

  N/A

• Sickness & Absense controlled ( Sams meeting, long term sickness processs being followed?

  Yes

  No

  N/A

• Manager comments / next steps

• Add signature

  Sign

• Yes

  No

  N/A