HC Sell 7 Audit

• Employee Observed:

• GPBR

• Conducted on

  Date

• Prepared by

• Rental Type

  Retail

  Dealership

  Insurance

  Corporate

  Other

Greet & Build Relationship

• Did employee introduce themselves and shake customers hand?

  Yes

  No

  N/A

• Did employee ask where the renter will be traveling?

  Yes

  No

  N/A

• Did the employee ask what the renter is used to driving?

  Yes

  No

  N/A

• Did employee determine length of rental?

  Yes

  No

  N/A

Offer Vehicle Options

• Was GPS offered?

  Yes

  No

  N/A

• Was SiriusXM offered?

  Yes

  No

  N/A

• Was an Upgrade available?

  Yes

  No

  N/A

• Were vehicles shown from highest to lowest?

  Yes

  No

  N/A

• Did employee give personal recommendation?

  Yes

  No

  N/A

• Did employee walk the lot with customer?

  Yes

  No

  N/A

Vehicle Inspection And Fuel

• Did employee start at the trunk and check for spare tire?

  Yes

  No

  N/A

• Did employee use a Damage Evaluator during inspection and point out any pre-existing damage?

  Yes

  No

  N/A

• Did employee check tire tread depth?

  Yes

  No

  N/A

• Did employee inform customer of current fuel level?

  Yes

  No

  N/A

• Was Pre-Paid, Post-Paid, and Match Fuel options offered?

  Yes

  No

  N/A

LaunchPad/Tablet Protection Products

• Was customer informed protections are optional?

  Yes

  No

  N/A

• Did employee offer CDW and quote correct price?

  Yes

  No

  N/A

• Did employee offer RAP and quote correct price?

  Yes

  No

  N/A

• Did employee offer SLP and quote correct price?

  Yes

  No

  N/A

• Did employee offer PAI/PEC and quote correct price?

  Yes

  No

  N/A

Thank You Script

• Was Thank You Script utilized?

  Yes

  No

  N/A

• Did employee provide customer with their Business Card?

  Yes

  No

  N/A

• Did the employee shake customers hand?

  Yes

  No

  N/A

Comments

• Overall Comments