Heathrow Customer - T5A Airside Inspection V2

Information

Document No.
Audit Title
Conducted on
Team Manager
Health & Safety Reps

Admin, support and back office areas

Admin, Support and Back office areas

Northern Rest Room

Workstations and chairs in good repair and all adjustment levers working? For example, desk and cupboard doors fixed properly and opening smoothly.
Please add in desk numbers, description and fault number(s) when known.
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault number(s) when known.
Electrical equipment all working and cable management effective? For example, no trip hazards or missing floor plates.
Please add in desk numbers, description and fault number(s) when known.
Fire doors serviceable and not obstructed?
Please add in desk numbers, description and fault number(s) when known.
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault number(s) when known.
Housekeeping - office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kit present?
Please add in desk numbers, description and fault number(s) when known.

Northern Report Location and Briefing Room

Workstations and chairs in good repair and all adjustment levers working? For example, desk and cupboard doors fixed properly and opening smoothly.
Please add in desk numbers, description and fault number(s) when known.
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault number(s) when known.
Electrical equipment all working and cable management effective? For example, no trip hazards or missing floor plates.
Please add in desk numbers, description and fault number(s) when known.
Fire doors serviceable and not obstructed?
Please add in desk numbers, description and fault number(s) when known.
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault number(s) when known.
Housekeeping - office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kit present?
Please add in desk numbers, description and fault number(s) when known.

Team Manager Room - North

Workstations and chairs in good repair and all adjustment levers working? For example, desk and cupboard doors fixed properly and opening smoothly.
Please add in desk numbers, description and fault number(s) when known.
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault number(s) when known.
Electrical equipment all working and cable management effective? For example, no trip hazards or missing floor plates.
Please add in desk numbers, description and fault number(s) when known.
Fire doors serviceable and not obstructed?
Please add in desk numbers, description and fault number(s) when known.
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault number(s) when known.
Housekeeping - office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kit present?
Please add in desk numbers, description and fault number(s) when known.
Please add in desk numbers, description and fault number(s) when known.

Team Manager Room - South

Workstations and chairs in good repair and all adjustment levers working? For example, desk and cupboard doors fixed properly and opening smoothly.
Please add in desk numbers, description and fault number(s) when known.
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault number(s) when known.
Electrical equipment all working and cable management effective? For example, no trip hazards or missing floor plates.
Please add in desk numbers, description and fault number(s) when known.
Fire doors serviceable and not obstructed?
Please add in desk numbers, description and fault number(s) when known.
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault number(s) when known.
Housekeeping - office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kit present?
Please add in desk numbers, description and fault number(s) when known.

CIP Lounges

CIP Lounges - Reception and Guest Services desks

T5A Southern Galleries Lounge

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault reference numbers (when known).
Housekeeping - office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kit present?
Please add in desk numbers, description and fault reference numbers (when known).

T5A Southern First Lounge

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault reference numbers (when known).
Housekeeping - office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kit present?
Please add in desk numbers, description and fault reference numbers (when known).

T5A Southern Concorde Lounge

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault reference numbers (when known).
Housekeeping - office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kit present?
Please add in desk numbers, description and fault reference numbers (when known).

T5A Northern Galleries Lounge

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault reference numbers (when known).
Housekeeping - office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kit present?
Please add in desk numbers, description and fault reference numbers (when known).

On Pier Departure Gates

On Pier Departure Gates and Node areas

Gate A01

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A01

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A02

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A02

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A03

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A03

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A05

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A05

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A06

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A06

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A07

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A07

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A08

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A08

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A09

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A09

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A11

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A11

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A12

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A12

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A13/14

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A13/14

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A15 (no Node)

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A16/17

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A16/17

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A18

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A18

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A19

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A19

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A20

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A20

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A21

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A21

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A22

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A22

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A23

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers fitted securely?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all the task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Node for A23

Is the desk at this Node in good repair and good working order? E.g. Desk and cupboard doors fixed properly and open smoothly
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Is the desk and node clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in desk numbers, description and fault reference numbers (when known).

Coaching gates

Off Pier (Coaching) departure gates

Gate A 04A

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are panel heaters working?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A 04B

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are panel heaters working?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A 10A

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are panel heaters working?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A 10B

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are panel heaters working?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A 10C

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are panel heaters working?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A 10D

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are panel heaters working?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Gate A 10E

Are the chairs and the desks at this gate in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are panel heaters working?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Airside Customer Service Desks

Airside customer service desks (ACSDs) and associated back offices

Central ACSD

Are the chairs and the desks in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).
Wet weather gear (WWG) and PPE present in sufficient numbers?
Please contact the Stock Team and request a replenishment.

Southern ACSD

Are the chairs and the desks in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Do all task lights work?
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Connections & RTF

Ready to Fly Desks

International to International RTF Desks

Are the chairs and the desks in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

International to Domestics RTF desks

Are the chairs and the desks in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Domestic Connections

Domestic Connections front desks

Are the chairs and the desks in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Boarding pass catchers securely fitted?
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Do all of the task poles have functional height adjusting clips?
Please add in desk numbers, description and fault reference numbers (when known).

Domestic Connections Back Office

Are the chairs and the desks in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).

International Connections

International Connections Back Office

Are the chairs and the desks in good repair and good working order? E.g. Desk and cupboards doors fixed properly and open smoothly, chair adjustment works.
Please add in desk numbers, description and fault reference numbers (when known).
Electrical equipment all working and cable management effective? For example, no trip hazards or hard drives not on shelf.
Please add in desk numbers, description and fault reference numbers (when known).
Are the desks clean and tidy and free from clutter?
Please add in desk numbers, description and fault reference numbers (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in light(s) reference, location and fault reference number (when known).
Emergency lighting working e.g. Visible coloured light?
Please add in light(s) reference, location and fault reference number (when known).
Fire doors serviceable and not obstructed?
Please add in desk numbers, description and fault number(s) when known.
Fire equipment all in date and in correct location?
Please add in desk numbers, description and fault number(s) when known.

Heathrow Customer - T5A Airside Inspection V2

Free Heathrow Customer - T5A Airside Inspection V2 Checklist

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Admin, Support and Back office areas

Northern Rest Room

Northern Report Location and Briefing Room

Team Manager Room - North

Team Manager Room - South

CIP Lounges - Reception and Guest Services desks

T5A Southern Galleries Lounge

T5A Southern First Lounge

T5A Southern Concorde Lounge

T5A Northern Galleries Lounge

On Pier Departure Gates and Node areas

Gate A01

Node for A01

Gate A02

Node for A02

Gate A03

Node for A03

Gate A05

Node for A05

Gate A06

Node for A06

Gate A07

Node for A07

Gate A08

Node for A08

Gate A09

Node for A09

Gate A11

Node for A11

Gate A12

Node for A12

Gate A13/14

Node for A13/14

Gate A15 (no Node)

Gate A16/17

Node for A16/17

Gate A18

Node for A18

Gate A19

Node for A19

Gate A20

Node for A20

Gate A21

Node for A21

Gate A22

Node for A22

Gate A23

Node for A23

Off Pier (Coaching) departure gates

Gate A 04A

Gate A 04B

Gate A 10A

Gate A 10B

Gate A 10C

Gate A 10D

Gate A 10E

Airside customer service desks (ACSDs) and associated back offices

Central ACSD

Southern ACSD

Ready to Fly Desks

International to International RTF Desks

International to Domestics RTF desks

Domestic Connections

Domestic Connections front desks

Domestic Connections Back Office

International Connections

International Connections Back Office

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