Information
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Inspection Date
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Customer Service Manager
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Health & Safety Reps
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Heathrow Customer Landside Inspection. All fault should be raised on the day of the inspection via 24000 (IT) or 85000 (Property Services). The faults as well as badge numbers and information on the faults should be annotated in this audit. A copy of this audit should be sent to the local Safety Advisor, H&S Level 1 Lead, T5 Faults Desk (safeandsound@ba.com) and the team who carried out the inspection.
Landside - Level 0 - Apron
Disruption Room - Apron Level
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Workstations and chairs in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Boarding pass catcher(s) securely fitted?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Landside - Level 1 - Arrivals
Training Room
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Workstation and chair in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Arrivals Lounge
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Workstation and chair in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Boarding pass catcher(s) securely fitted?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Landside - Level 2 - Gate Seating
Wedge Areas (Ritazza) North
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Workstation and chair in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Wedge Areas (Ritazza) South
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Workstation and chair in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Kitchen Area (L2016)
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Landside - Level 3 - Departures - Back Offices
Landside rest room - (Old Skyflyers Lounge) - Departures Level
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Workstation and chairs in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Durham Room - Landside Departures Level - Office, Kitchen Area & Lockers
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Workstation and chair in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
TSR office Zone A
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Workstation and chair in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Baggage repack area (adjacent to Zone A)
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Zone E CCS / Allocation Office (Left of Zone E)
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Workstations and chairs in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Zone E Briefing Room (Right of Zone E)
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Workstation and chair in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Zone E Landside Office (Right of Zone E)
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Workstations and chairs in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Zone J TSR / Special Services Office
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Workstations and chairs in good repair and all adjustment levers working?<br>For example, desk and cupboard doors fixed properly and opening smoothly?
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Emergency lighting working e.g. Visible coloured light?
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Electrical equipment all working and cable management effective? For example, no trip hazards or floor plates missing.
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Fire doors serviceable and not obstructed?
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Fire equipment all in date and in correct location?
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Housekeeping - Office furniture in good repair (eg coat hooks), area clean and tidy and First Aid kits present?
Landside - Level 3 - Departures - Operational desks
Zone A Desks
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone B Desks, Kiosks & Recovery Desks
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Are the recovery desks and kiosks safe?
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Is the first aid kit present and stocked on B16?
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone C Desks, Kiosks & Recovery Desks
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Are the recovery desks and kiosks safe?
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone D Desks, Kiosks & Recovery Desks
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Are the recovery desks and kiosks safe?
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone E Desks
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone F Desks, Kiosks & Recovery Desks
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Are the recovery desks and kiosks safe?
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone G Desks, Kiosks & Recovery Desks
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Are the recovery desks and kiosks safe?
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone H Desks, Kiosks & Recovery Desks
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Are the recovery desks and kiosks safe?
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Is the first aid kit present and stocked on H1?
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone J Desks & Podiums
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
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Are all of the desks clean and tidy and free from clutter?
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Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Is the first aid kit present and stocked on J15 (cupboard)?
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Is the front entrance podium safe?
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Are the three First Wing Access podiums safe?
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
Zone K Group Travel
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For any faults or issues in each zone please add it under the relevant section below with any badge numbers, location and the fault reference from Property Services (85000) or IT Services (24000). To add faults/badge numbers and comments click add note once 'No' has been selected. You can also add images to assist with the fault reporting in this inspection. There is also a general observations box at the end of the questions for any comments or faults not covered below.
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Is the cable management adequate? e.g. no trip hazards, no power bars on footrest.
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Do all of the task lights work?
-
Are all of the desks clean and tidy and free from clutter?
-
Do all of the task poles have functional height adjusting clips and are the task poles secure?
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Are all of the chairs on this zone serviceable? e.g. adjustment handles all work, seat raises/lowers, feet are appropriate and no foam exposed.
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Is the desk and general area free from damage? e.g. is the footrest worn, is the entrance door loose etc.
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Any other observations or faults not covered above. Please detail any faults and badge numbers.
