Title Page
-
Document No.
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
-
Name of auditor
-
Name of leader being observed
-
Date and time started
-
Is it obvious who is in charge
-
Are all customers being greeted where possible
-
Is the greeting friendly everytime
-
Is the greeting informative everytime
-
Are all members of the team being chased for sales numbers
-
Is success praised and underperformance challenged
-
Are all areas of the store being checked for sales opportunities at least every 5 mins
-
Are all customers being spoken to
-
Are checkout staff being coached and kept busy when quiet
-
Is showroom checked every 10 mins for opportunities
-
When need are staff prioritised to serve showroom customers
-
Is the leader able to delicate customer question (customer interactions less than 60 seconds)
-
Is the service role and shop floor management in place at all times
-
Are all customers who leave with out purchasing being spoken to when possible
-
Time observations finished
