Title Page
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Store Name
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Franchisee
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Date
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Trainer
Action Plan Followup
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Are there any incomplete or ongoing actions from the end of TST action plan still outstanding?
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What are these actions?
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What is the plan to ensure these are rectified?
Staffing and Training Progress
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How many trained shift runners does the store have to open and close?
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How many TMs have been identified to be potential shift runners? What training has been started with these?
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What is the overall staffing number for instores?
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What is the overall staffing number for drivers?
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Is any recruitment needed currently? Is this being actively done if so?
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What progress has been made in terms of training since the end of the TST assignment? Refer to training matrix
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What are the key training focuses and needs for the store currently?
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What actions are being taken to ensure these focuses and needs are met?
SkillSlice Completion
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Is mandatory SkillSlice completion above 90%?
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What is the plan to get this completion up to standard?
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Are all shift runners and above completing the Rising Stars programme?
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What is the plan to get this completion up to standard?
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Have all shift runners and above completed Food Safety Level 2?
Rush Section
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All PRP complete and a rush ready walkthrough complete.
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All stations stocked, set up and ready for the rush.
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A detailed dough management plan has been created and is being followed.
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Is there sufficient dough in hand to use only day 3, 4 and 5 dough for tonight's shift?
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Has any action been taken to rectify this?
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An effective and realistic game plan created for tonight's shift.
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An informative, focused shift briefing given to the team.
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KPI targets are set for the shift and manager is aware of these targets.
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Pizzas and side orders prepared to a high standard.
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Positive, motivating attitude demonstrated by MIC.
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Great hustle seen on the shift from all team members.
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Effective feedback and coaching given to the team.
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Quality checks being made, remakes being called when necessary.
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MIC uses effective listening and problem solving skills to deal with any issues that arrive.
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Any customer concerns or issues dealt with effectively and efficiently.
Overall Feedback
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Self-reflection on progress since TST
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Overall trainer feedback
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Key action points for store
