Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Select date

Presentation

  • Does the unit meet agreed cleaning standards both BOH and FOH?

  • Is the correct decor in place for the time of day and all products ticketed?

  • Are the team wearing the correct uniform and is the personal hygiene policy being followed?

  • Is hot food being prepared to specification?

  • Are drinks being prepared to specification?

  • Is the due diligence completed to the correct standard?

  • Add media

Availability

  • Are the correct portion sizes being used?

  • Is there enough crockery and consumables available?

  • Is there evidence that the team are managing their stock file accurately?

  • Add media

Cross selling and service

  • Are the team pushing the product of the week?

  • Is there evidence of up selling at the till point?

  • Is strive for 5 being achieved and is there evidence of the relevant daily and weekly checks?

  • Is hot food being delivered to table as per the policy?

  • Do the staffing levels for the week match the SMART resourcing allocation?

  • Is there a section manager responsible for managing the unit?

  • Add media

Knowledge

  • Have all team members completed the little book of allergens?

  • Can the team talk about the content of the most recent phase change document?

  • Is there a Master Barista/Coffee Corporal for the unit?

  • Have all team members completed Basic Hygiene Level 2?

  • Add media

KPIs

  • Is the unit up on LY and on plan.

  • Was the last TSL inspection Green?

  • Is the last Matthew Algie audit above 85% and have actions been followed up?

  • Is there evidence the unit is monitoring and driving their performance using CPRs and MI available on MSW?

  • Has an operational review been completed and followed up this quarter?

  • Add media

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