Hospitality PACK Score

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

Presentation

• Does the unit meet agreed cleaning standards both BOH and FOH?

  Select yes no

  • yes
  • no

• Is the correct decor in place for the time of day and all products ticketed?

  Select yes no

  • yes
  • no

• Are the team wearing the correct uniform and is the personal hygiene policy being followed?

  yes

  no

• Is hot food being prepared to specification?

  yes

  no

• Are drinks being prepared to specification?

  Select yes no

  • yes
  • no

• Is the due diligence completed to the correct standard?

  Select yes no

  • yes
  • no

• Add media

  Media

Availability

• Are the correct portion sizes being used?

  yes

  no

• Is there enough crockery and consumables available?

  yes

  no

• Is there evidence that the team are managing their stock file accurately?

  yes

  no

• Add media

  Media

Cross selling and service

• Are the team pushing the product of the week?

  yes

  no

• Is there evidence of up selling at the till point?

  yes

  no

• Is strive for 5 being achieved and is there evidence of the relevant daily and weekly checks?

  Select yes no

  • yes
  • no

• Is hot food being delivered to table as per the policy?

  Select yes no

  • yes
  • no

• Do the staffing levels for the week match the SMART resourcing allocation?

  Select yes no

  • yes
  • no

• Is there a section manager responsible for managing the unit?

  Select yes no

  • yes
  • no

• Add media

  Media

Knowledge

• Have all team members completed the little book of allergens?

  Select yes no

  • yes
  • no

• Can the team talk about the content of the most recent phase change document?

  Select yes no

  • yes
  • no

• Is there a Master Barista/Coffee Corporal for the unit?

  Select yes no

  • yes
  • no

• Have all team members completed Basic Hygiene Level 2?

  Select yes no

  • yes
  • no

• Add media

  Media

KPIs

• Is the unit up on LY and on plan.

  Select yes no

  • yes
  • no

• Was the last TSL inspection Green?

  yes

  no

• Is the last Matthew Algie audit above 85% and have actions been followed up?

  yes

  no

• Is there evidence the unit is monitoring and driving their performance using CPRs and MI available on MSW?

  yes

  no

• Has an operational review been completed and followed up this quarter?

  yes

  no

• Add media

  Media