FAQ

  • Date and Time of Inspection

  • Manager's Full Name

  • Hotel Occupancy

  • Arrivals

  • Departures

  • Security on duty

  • All CCTV camera working fine?

Staircase and fire escape

  • Staircase and landing clean and without any obstacles?

  • Fire escape doors unlocked?

  • Lighting fixtures working fine?

Shift IN charge On Duty

  • Front office

  • Housekeeping

  • Engineering

  • Food & Beverage

Walkthrough

GENERAL

  • Are there instructions given by general manager?

  • Please specify

  • Are there special events scheduled?

  • Please specify

  • Number of rooms available at start of shift

  • Checked all activities in the lobby area and provided maximum assistance to arriving and departing guests

  • Complain
  • Please provide details

  • VIP DETAILS
  • Please provide details

WALK THROUGH CHECKLIST

  • PUBLIC AREA______________________________

  • Issues noted

  • Staff Entrance

  • Staff Parking Area

  • Receiving Area

  • Receiving Room

  • Main Store

  • CCTV Room

  • Male Locker

  • Female Locker

  • Executive Locker

  • Laundry

  • Service Elevator

  • Dish Washing Area ( Basement )

  • Eng. Workshop

  • Freezer Basement / Chiller

  • Service Stairs

  • Al Murjan Terrace

  • Oceanic Terrace

  • Main Garbage Room

  • Issues noted

Main Mosque

  • Mosque Inside

  • Mosque Toilet

  • Mosque Terrace

  • ENGINEERING______________________________

  • Issues noted

  • Normal work of Chillers

  • Turn-Off Lights (not in use/as instructed)

  • Roof light

  • Temperature in the house (Too Warm / Perfect / Too Cold)

  • First Aid Box

  • Pump Room

  • Mechanical Room (7th Floor)

  • FROUNT OFFICE______________________________

  • Issues noted

  • Guest Parking

  • Driveway / Ramp

  • Lighting

  • Landscape - Plants

  • Signages

  • Flags/Flag Pole

  • Barriers (Staff & Guests)

  • Bulbs

  • LOCATION (Lobby / Reception)

  • FO Counter

  • Concierge Desk/Luggage Room

  • Trolleys

  • Rent-A-Car Desk

  • Wooden Display (TV Display)

  • Sitting Lounge (Opposite to Reception)

  • Guest Elevators (L1 / L2 / L3)

  • Bathrooms

  • SPA______________________________

  • Issues noted

  • Spa Reception

  • Gym

  • Male spa

  • Male washroom

  • Female Spa

  • Female washroom

  • ROOMS______________________________

  • Issues noted

  • Guest Corridor

  • Carpet Stains

ROOMS ROOM INSPECTION

    Room
  • Floor

  • Room number

  • Room Facilities

  • Issues noted

OUTLETS______________________________

  • Al Murjan

  • Oceanic Café

  • Al Diwan

  • Amwaj Pool Bar

  • Room Service

  • Summit 1

  • Summit 2

  • Main Kitchen

  • Dishwashing Area

  • Meeting Room

  • Summit Room Toilet

  • Bab Al Bahr

  • SERVICE FLOOR______________________________

  • Staff Canteen

  • Staff Meals

  • Kitchen Service Floor

  • Training Room

  • PRAYER ROOMS______________________________

  • Issues noted

  • BANQUET______________________________

  • Issues noted

  • Service Corridor

  • Banquet hall

  • Banquet Kitchen

  • Banquet Dishwashing area

  • Banquet Beverage area

  • Banquet Store

  • Lobby

  • Meeting Room

  • Staff Toilet

  • Guest Toilet

  • Bride's Room

  • Banquet Entrance

  • Banquet Parking area

  • Banquet Terrace

  • Guest Meet

  • Guest Comment

  • RECREATION______________________________

  • Issues noted

  • Signages

  • Equipments

  • Pool Reception Area

  • Changing Rooms / Shower / Bathrooms

  • Beach Massage Areas

  • Sun Lounger

  • Landscape-Plants

  • Trash Bins

  • Hallways

  • Bulbs

  • Lights

  • ENERGY SAVING CHECKLIST 💡______________________________

  • Issues noted

  • HR Office

  • Banquet Office

  • HACCP Office

  • Housekeeping Office

  • F&B

  • Stewarding

  • Executive Chef

  • F&B Manager

  • IT Manager

  • Purchasing Manager

  • Finance

  • EAM Office

  • Training Room

  • Spa Office

  • Back Office / Reservation

  • FIRE AND SAFETY______________________________

  • Issues noted

  • Exit doors & lights, signages

  • Fire extinguisher

  • Fire cabinets

  • Break glass

  • TELEPHONE TEST ☎️______________________________

  • Issues noted

  • Operator

  • Room Service (Call forwarded)

  • Housekeeping

STAFF

  • COLLEAGUES WHO'VE BEEN CAUGHT USING MOBILE PHONE DURING DUTY HOURS

  • Staff
  • Name

  • Spot check on

  • Remarks if any

COMPLETION

  • Manager's special instructions

  • Manager's Full Name and Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.