Hotel Operations Checklist for Manager of Duty

start of Shift

• Notify the Front Desk that you are on duty. Go over occupancy for the shift, VIP Guest, and walk in rates for the night. Provide your Telephone number and radio information.

  Select Compliant Non-Compliant N/A

  • Compliant
  • Non-Compliant
  • N/A

• Review the am & Night audit log/MOD report for all service recovery issues. Meet the Guest in person to ensure a resolution.

• Verify that VIPs room are VC rooms and prioritized for cleaning prior to guest's arrival

• Verify that Keys are prepared and ready for VIPs

• Radomly select VIPs room to inspect

• Coordinate with the food & Beverage department & Front office to ensure amenities are set up in the VIPs room prior to arrival

• Conduct shift hand over with the outgoing team

• Check in with all operational departments to determine any needs for the shift .

Public area / Lobby /Pool/GYM

• Ground Floor Lobby music is on, all lighting is in working order, furniture and fixtures are clean.

  Yes

  No

  N/A

• Public Restrooms (Lobby) inspect for cleanliness and functionality

  Yes

  No

  N/A

• Ensure Guest elevators and door tracks are clean and free of debris

  Yes

  No

  N/A

• Gym is clean, trash bins cleared, and sanitizer pump is visible and ready for guest use.

  Yes

  No

  N/A

• Check outdoor pool area to see if there is any trash to be collected and for any lost & found items

  Yes

  No

  N/A

• Engage the guest and manage the lines during heavy check-in/out periods.

  Yes

  No

  N/A

• Meet and greet all VIPs arrivals .

• Inspect Guest floors for cleanliness, defects. Notify Engineering of any issue immediately .

Lobby bar, Pub, Concierges

• Ensure service is prompt at restaurant/outlet

• Check if there are any VIPs dinning in the outlets

  Yes

  No

  N/A

• Make sure bar area is locked and secured and there is no accumulation of dirty glasses or trash behind the bar .

  Yes

  No

  N/A

Banquets

• Partner with the Banquet team on events to ensure the guests are happy and the events are running as scheduled. Introduce yourself to the group contact should they need you for anything .

  Yes

  No

  N/A

• At the conclusion of an event, make sure that the meeting spaces are all secured and locked for the evening in conjunction with the Banquet team.

  Yes

  No

  N/A

• Report any meeting room doors that are not locked- and locked them

  Yes

  No

  N/A

Back of the house

• Hallways are clean and free from debris.

  Yes

  No

  N/A

• Ensure service elevator and elevator tracks are clean and free of debris .

  Yes

  No

  N/A

• Light fixtures are working properly. Report any defect to Engineering.

  Yes

  No

  N/A

• Employee break room is clean and in good order.

  Yes

  No

  N/A

• Report any incident or abnormalities to GM and HR

  Yes

  No

  N/A

• Shift handoff report sent to GM ,FOM,Housekeeping,F&B ,Chief Engineer, P&C Manager

  Yes

  No

  N/A

Comments & Observations

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• undefined

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