House Keeping Service and Brand Standards MHRS - duplicate

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

• No smoking sign on desk, smoking statement in guest directory, £100 fine information

  Yes

  No

  N/A

• Knock 3 times and say housekeeping, wait 3 secs and repeat

  Yes

  No

  N/A

• Only rooms being serviced are permitted to be wedged open. Stay over rooms left unattended

  Yes

  No

  N/A

• Heating thermostat must be set to off during summer and 18 degrees or no 2 on radiator valves

  Yes

  No

  N/A

• Air conditioning should be turned off at all times and set at 21 degrees as optimum

  Yes

  No

  N/A

• 11 Watt candle or spiral bulb in bedside lights and ensure the same style of lamp is used for each light

  Yes

  No

  N/A

• All seams of lampshade should be positioned to the back of the lightning unit

  Yes

  No

  N/A

• When entering a bedroom any food trays glasses and catering utensils must be removed and placed at a designated point in the hotel away from guest view never left in the corridor

  Yes

  No

  N/A

• Always place a cloth napkin over the tray when removing the tray from bedroom or corridors

  Yes

  No

  N/A

• If a valance is on the bed it should be to the floor unless it's a new bed with no need for valance

  Yes

  No

  N/A

• Mattress protector to be used for all beds

  Yes

  No

  N/A

• Comforter to be placed on top of mattress protector on all beds

  Yes

  No

  N/A

• Bottom sheet to be placed to be placed on top of comforter on all beds

  Yes

  No

  N/A

• Sheer lux duvet 10.5 tog 50% micro fibre filling and 50% hollow fibre filling with white cover

  Yes

  No

  N/A

• Standard bed to have 4 pillows, in pillow protectors 2 bottom pillows in housewives pillow slips and the 2 top to be Oxford pillow slips

  Yes

  No

  N/A

• Runner bedspread and throw must not cover more than 3/4 of the bed

  Yes

  No

  N/A

• Zip and link and king size must have 4x 3 foot pillows in Oxford pillow slips and protectors

  Yes

  No

  N/A

• Duvet to be changed/ dry cleaned minimum once a quarter

  Yes

  No

  N/A

• Mattress protector to be cleaned once a quarter and pillows changed every 2 years depending on occupancy

  Yes

  No

  N/A

• Spare blankets to be available on requests and stored in housekeeping and covered

  Yes

  No

  N/A

• 10 security hangers all matching in beech, all must face the same direction

  Yes

  No

  N/A

• Ironing board to be stored in wardrobe fixed to the wall no tears or stains only silver covers

  Yes

  No

  N/A

• Steam iron empty of water placed on the shelf in upright position, iron cord wrapped neatly around iron with a water container and temperature gage to be set to low

  Yes

  No

  N/A

• Room service breakfast card placed at the bottom corner of the bed nearest the door with charity leaflet

  Yes

  No

  N/A

• Do not disturb card to be hung on inner door handle facing outwards, displaying the do not disturb sign, leather standard

  Yes

  No

  N/A

• Departure-if the sign is still on the door at 11am then the housekeeping manager/supervisor to phone the room

  Yes

  No

  N/A

• By 2pm if the sign is still on the door a housekeeping manager and supervisor to check the health and safety of the guest

  Yes

  No

  N/A

• Stay over- if the sign is still on the door at 12pm the housekeeping manager/supervisor to phone the room and if there is no sign at 2:00 the housekeeping manager/supervisor to check the health and safety of the guest in the room

  Yes

  No

  N/A

• Stay over- a letter under the door asking the guest if they would like fresh towels

  Yes

  No

  N/A

• Room service menu to be displayed upright on the dressing table desk behind the compendium in line with the left hand side of the compendium

  Yes

  No

  N/A

• One quality local magazine placed on coffee table/dresser lined up perfectly on the LHS

  Yes

  No

  N/A

• In the same drawer as the hair dryer a laundry bag with tariff should be present and replaced if used

  Yes

  No

  N/A

• Fire notice should be displayed on a frame secured to the wall or door, signage must be agreed company standard

  Yes

  No

  N/A

• Hair dryer to be placed in the drawer of the dressing table or wardrobe. Free standing hair dryer must be placed in a hairdryer bag, hair dryer and bag free from dust

  Yes

  No

  N/A

• Bins must be fire retardant have a metal liner no plastic bag and placed under the dressing table or task

  Yes

  No

  N/A

• Luggage rack to be open and agreed at local level where they should be placed in the room not be be restrictive in access for guests

  Yes

  No

  N/A

• Trouser press to be mounted on walls wherever possible

  Yes

  No

  N/A

• Where safes are installed clear instructions for usage should be displayed. Installed at waist or suitable level (only in upgraded rooms)

  Yes

  No

  N/A

• Tea and coffee making tray should be located on a table, tea trolley or a purpose built shelf in the wardrobe or armoire, tray must include 2 cups and saucers or 2 mugs 2 teaspoons fresh milk sign standard wording to call reception. 1 kettle containing no water with lead tidily wrapped round base, tea pot spout facing inwards with lid slightly ajar.

  Yes

  No

  N/A

• 4 sachets English breakfast tea 4 white sugar sachets 4 brown sugar sachets 2 earl grey sachets 2 herbal/fruit teas 4 milk jiggers 4 sweeteners short bread biscuits per person- single occ 1 packet dble occ 2 packets

  Yes

  No

  N/A

• If Nespresso machine container with 3 capsules Nespresso cup saucer and tea spoon on display and not in wardrobe

  Yes

  No

  N/A

• 1 x 330ml Speyside sparkling and 1x still unless on filter system 1 x still 1x sparking labels facing forward sealed and on clean tray (pure water to be sealed with sticker and replaced everyday)

  Yes

  No

  N/A

• Glasses positioned upside down on standard foam backed coasters highly polished

  Yes

  No

  N/A

• Bible - Gideon positioned on bed side table to the right not in the drawer

  Yes

  No

  N/A

• MDH notepad or notepaper box and MDH pen placed by telephone 1 per room pen laying diagonally across pad or note box, cord to be wrapped around phone neatly. (suites to have telephone in bedroom and sitting room)

  Yes

  No

  N/A

• Bath towels - 1 bath sheet and 1 hand towel lay up per person dependent on occupancy. Environmental card to be hooked on bath towel rail

  Yes

  No

  N/A

• If stay over guest hangs towel over doors or on towel rail they should be re folded and placed on towel rail as standard

  Yes

  No

  N/A

• Towel rail to be switched off in the summer and turned on in the winter in arrival rooms

  Yes

  No

  N/A

• No towels to be placed in wardrobes

  Yes

  No

  N/A

• 1 bath Matt per room folded over the side of the bath, 1 safety Matt per room rolled up and placed at the side of the bath

  Yes

  No

  N/A

• Bath robes in executive rooms and suites only placed on coat hanger on the back of the door 1 per person and if you wish to purchase sign on the higher, tie belt in the middle, fold sleeves inwards into pockets ensure logo is showing (must be white clean no holes rips or loops)

  Yes

  No

  N/A

• Peddle bin approximately 12 inches high chrome with liner where possible positioned between basin and bath

  Yes

  No

  N/A

• Sanitary bags stored in polished stainless steel holder positioned to the right of the toilet

  Yes

  No

  N/A

• Hot towel rail sign placed on r near towel rail

  Yes

  No

  N/A

• Cassa Blanco rocks 7.25 glasses placed upside down on MDH paper coasters highly polished no chips cracks smears or water marks

  Yes

  No

  N/A

• White 2 ply tissues with first sheet protruding at least half full in a polished chrome or leather box

  Yes

  No

  N/A

• A double make Toilet roll holder should be used if a single used spare toilet roll should be placed on shelf toilet rolls should be pointed daily and toilet rolls should be replaced if a third left on the roll

  Yes

  No

  N/A

• All rooms to have a shower cap presentation of products should be displayed in clean Perspex trays face cloths folded into triangles and placed into Perspex trays with toiletries

  Yes

  No

  N/A

• Toiletries replaced on request or after 3 days in a stay over.<br>1 x 30ml lavender and t tree bath and shower gel 1x 30ml lavender and T tree shampoo and 1x Lavender and T Tree soap

  Yes

  No

  N/A

• Slippers to be placed in wardrobe slippers to be left in presentation pack and presented in a white skipper bag

  Yes

  No

  N/A

• Ensure the master switch by the door is only turning on 1 light in the room ideally the centre light if possible

  Yes

  No

  N/A

• If the bedroom has net curtains they must be left open

  Yes

  No

  N/A

• The welcome/ welcome back card card must be signed by GM and placed next to the fruit bowel

  Yes

  No

  N/A

This section it to check the cleanliness of our rooms

• Are all lamps clean without dust or bugs?

  Yes

  No

  N/A

• Are all carpets free of stains and tears?

  Yes

  No

  N/A

• Are all mirrors free of dust and smears?

  Yes

  No

  N/A

• Are all windowsills clean dust free and free from bugs?

  Yes

  No

  N/A

• Is the hair dryer free from stray hairs and clean?

  Yes

  No

  N/A

• Is the bed head free from damage and dust?

  Yes

  No

  N/A

• Is the television in good repair and clean including remote control?

  Yes

  No

  N/A

• Is the bathroom free of stray hairs?

  Yes

  No

  N/A

• With use of black light is the toilet clean, sink taps and all touch points?

  Yes

  No

  N/A

• Are the door frames all clean and in good repair without dust and not sticking?

  Yes

  No

  N/A

• Are all curtains in good repair, dust free and without stains?

  Yes

  No

  N/A

• Have all bedroom appliances +6 months old been PAT tested and is the test within date?

  Yes

  No

  N/A