Quality Assurances Managers Walk Round

Is the exterior of the hotel well maintained and luxurious in its presentation?

Is the drive way easily accessible with an obvious parking system?

Is the front of the building and drop off area free from obstruction and do team members shield arriving guests with an umbrella during wet weather conditions?

Is the entrance free from litter, including cigarette ends. Check all external shrubs and bushes are litter free?

Is the hotel lobby fresh and clean in apprenance?

Is the lobby area free of dust and cobwebs?

Is the flooring of high quality and is it clean and in good repair? Taking note of skirting and edges

Is there sufficient seating in the lobby area?

Is all furniture well maintained and of high quality?

Are all external lights in good working order?

Are all floral arrangements fresh and live ?

Is the lobby well illuminated and all internal lighting in good working order?

Is music played at an appropriate level in public areas and is the music appropriate?

Is signage adequate and all pos in date?

Is the lounge and bar flooring in clean and good repair?

Are all surfaces in lounge and bar well maintained, scuff free and clean?

Are all bar displays, optics, and pumps clean, free of dust and free of yeast build up?

Is the coffee machine clean?

Is the glass washer machine clean, are the filters clean and does it pass the white cloth test?

Are bins clean and free of dirt build up?

Is the bar top clean, polished where possible and well maintained?

Is the bar and lounge sufficiently lit?

Are the tables and chairs well maintained and all fabric in good repair?

Is the restaurant floor in good repair?

Are the restaurant surfaces well maintained?

Is the restaurant sufficiently lit and is lighting in good repair?

Are all pictures, bric a brace and lighting free from dust and cobwebs?

Are all restaurant chairs and tables clean and well maintained?

Are corridors to guest rooms clean and fresh in appearance ? Pay attention to dust on door frames, pictures, fire extinguishers and skirting

Is the flooring well maintained?

Are the wall surfaces well maintained? Pay attention to trolley damage

Are corridors well lit and all lighting in good repair?

Is all furniture well maintained?

Is hotel signage adequate and in good repair?

Is the room service trays and operating equipment moved from the floors?

Are all fire exits clearly marked and are all fire doors shut, are all stair wells leading to exits free from obstructions?

Are restrooms fresh in appearance, well ventilated and smell fresh?

Is the flooring well maintained and in good repair?

Are all walls, tiles, paintwork and doors free from<br>Holes, chips and scuffs?

Are the cubicles of good quality and well maintained? Do all cubicles have working locks and hooks?

Are the restrooms well lit and is all lighting in good repair?

Are all toilets, urinals, sinks and taps clean, in good repair and without limescale?

Is the bin area tidy and in good repair and are all bin lids closed?

Is the bin area padlocked for security?

In the kitchen are hand wash basins available, stocked with soap and paper towels and hot water?

Are all kitchen team in correct uniforms and clean?

Are there at least 2 calibrated probes in use?

Is there evidence or raw prep being completed in one area? Is all fresh unwashed produce washed for ecoli?

Are colour coded boards used correctly and are they in good repair?

Is chilled food labelled, in date and being stored at correct temp?

Is there a sufficient stock of cleaning chemicals and sundries? Is cleaning equipment fit for purpose?

Is there evidence of any broken equipment or any structural issues?

Has there been a recent pest control visit and is the report available?

Are baffle filters clean and in good condition and always in place when equipment is on ?

Are all kitchen team trained in correct fire procedures?

Is duty manager aware of accident reporting procedures?

Has fire alarm been completed for th last 12 weeks?

Is the cellar clean and in good repair? Are all products in date and rotated on first on first out rule?

Have the beer lines been cleaned weekly?

Are all ashtrays on garden tables clean and emptied regularly?