Housekeeping Inspection

Weekly and Monthly schedule completed (HR-F-06 and HR-F-07)

On leave requests procedure

Requests for new personnel procedure

Induction Training evidence (HR-F-04- Induction to the Hotel- Guide Tour)

Handling of warnings procedure

Is the housekeeping team trained on HR policies, chemical cleaning material usage, communication procedures, departmental procedures, pest detection, and health and safety regulations? Is there documentation of the training sessions and attendance records?

Grooming Standards of Employees/ Uniform and General Appearance

Other observations

Is Health and Safety Committee, Evaluation Team and First Aiders communicated to staff

Is the staff aware where and how to report Health and Safety Issues

Is the staff aware of the Evacuation Plan and the Assembly Point

All cleaning chemicals are properly storage according to their SDS’s.

Are fire doors or exits kept clear and not blocked by trolleys in corridors?

Are glass breakage incidents handled safely and reported appropriately (HK-F-06 Glass Breakage Report)?

Is the staff aware of the POSI Tools and their use?

Are trolleys kept neat and clean?<br>

Are consumables set up as defined in the Housekeeping Trolley Preparation Form (HK-F-12)?

Are there separate trolleys for clean linen and dirty linen, each equipped with a plastic bag for rubbish in the correct position to prevent cross-contamination?

Has the correct order of room cleaning been followed?

Is the room entry protocol followed?

Is the Linen Changing Policy correctly implemented?

Is Room Waste Management procedure is correctly implemented?

Is the staff aware of the proper use of cleaning agents?

Is the Colour Coding for Cleaning Materials correctly used?

Is the Housekeeping stores clean and neat? Are the conditions monitored?

Is the Room Status Communication Procedure with Front Office done through Optima?

Is furniture and carpet shampooed, and the Carpet Care Tracking Form (HK-F-11) completed?

Are room maintenance forms (HK-F-01) filled out correctly, and issues reported to maintenance through OSCAR or Hotsos?

Are shower heads in guest rooms and public areas placed in the appropriate chloride solution? Check (HK-F-15) Hotel Opening and Closing Checklist?

Are public areas cleaned as per the cleaning schedule and checklist HK-F-05a-d?

Are all other items and amenities placed in the trolley drawers for easy access, according to the Hotel's Guests Complimentary Packages (GR-F-06) and the Hotel's Guests Selling Packages (GR-F-07)?

Is the Consumable's Charge Form (HK-F-02) completed?

Is the Housekeeping check list completed after departure (HK-F-03)?

Is the Housekeeping Cleaning Schedule completed and in use (HK-F-04)?

Is the Daily Housekeeping Report for Rooms (or Optima 710 report) in use (HK-F-09)?

Is the Maids Room Cleaning Tasks (or Optima report) completed (HK-F-09a)?

Is the Turning Down Report completed (HK-F-09b)?

Is the Key's and Card's LogBook (HK-F-08) completed?

Is the Lost and Found Items Logbook (HK-F-10) and Lost and Found Inquiry and Return Form (HK-F-10a) completed?

Is the Hotel Opening and Closing Checklist (HK-F-15) followed and completed thoroughly?

Is the Housekeeping supply management monitored (STO-F-08)?

Storage of Linen Cleanliness

Is the Laundry guest logbook completed (HK-F-13)?

Is the Linen Monitoring Form completed (HK-F-14)?

Is the Linen Inventory monitored (STO-F-15)?

Cleaning programs of washing machines (temperatures)

Linen management procedures (dirty and clean trolleys, procedure of delivery and collection of linen etc)