Housekeeping Management Audit 2017

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People - Focused on delivering the team

• Team Member can describe how time is allocated to each room type.

  Yes

  No

  N/A

• Evidence that the housekeeping team actively participate in relevant daily updates

  Yes

  No

  N/A

• Any team members who encounter guest great them warmly

  Yes

  No

  N/A

Working Environment - Super Organised

• Team notice boards are to standard

  Yes

  No

  N/A

• Team rooms are clean, tidy and used

  Yes

  No

  N/A

• The HKMgr can describe the structure of their day and week

  Yes

  No

  N/A

• Yes

  No

  N/A

• Each team member has a reject key fob

  Yes

  No

  N/A

• Each team member has a workflow guide

  Yes

  No

  N/A

• Whilst working each team member has their own master key

  Yes

  No

  N/A

• Throughout the hotel rubber/wooden/plastic door wedges only are used. Sufficiently available.

  Yes

  No

  N/A

• Chemical are used & labelled in correct bottles from the nominated supplier

  Yes

  No

  N/A

• Only Diversey Products are in use

  Yes

  No

  N/A

• Dirty linen must be stored separate from clean

  Yes

  No

  N/A

• Dirty & Clean linen in corridors and rooms are managed to standard

  Yes

  No

  N/A

• Deep cleaning is carried out at standard intervals by the nominated supplier

  Yes

  No

  N/A

• The team are following the Bed Bug guidelines and their is evidence of this

  Yes

  No

  N/A

• Cots & cot linen, with 2 blankets, clean and in good repair

  Yes

  No

  N/A

• Where z beds are provided for disabled carer , they should be clean and in good repair

  Yes

  No

  N/A

• All master & Sub master keys are kept secure - e.g not left on trolleys, in doors or on desks in bedroom or linen rooms. keys that access guest rooms must not be removed from the premier inn

  Yes

  No

  N/A

• Linen room doors must be locked whilst unattended

  Yes

  No

  N/A

• There is a deep cleaning plan in place that is active and relevant

  Yes

  No

  N/A

• Linen rooms are structured and labelled

  Yes

  No

  N/A

• There is a deep cleaning plan in place that is active and relevant

  Yes

  No

  N/A

• Each team member has access to their own trolley - clean,in good repair and sufficiently stocked

  Yes

  No

  N/A

• Diversey dispensing equipment is available and in good repair

  Yes

  No

  N/A

• The line room and fittings are in good repair

  Yes

  No

  N/A

• Any obsolete equipment is removed from the linen rooms

  Yes

  No

  N/A

• White goods are clean and in good repair

  Yes

  No

  N/A

• Each team member has access to their own vacuum cleaner - clean and in good repair

  Yes

  No

  N/A

• Vacuum cleaners have their filters regularly checked and their bags emptied/replaced

  Yes

  No

  N/A

Workflow and Process - Committed to delivering Premier Inn standards by using the best Cleaning Routines

• No room should be entered without first knocking and calling "Housekeeping"

  Yes

  No

  N/A

• Occupied rooms must not be left open and unattended

  Yes

  No

  N/A

• Workflow Process - Observation One

  Yes

  No

  N/A

• Workflow Process - Observation Two

  Yes

  No

  N/A

• Workflow Process - Team Member Question

  Yes

  No

  N/A

• Chemicals are not left unattended

  Yes

  No

  N/A

• Cloths used as per Diversey guidelines. Toilet brush, cloths stored hygienically, sufficient cloths available

  Yes

  No

  N/A

• It is evident that team members do not wash their crockery, glasses and cutlery in bedroom sinks

  Yes

  No

  N/A

• Team members can demonstrate the correct toilet cleaning process

  Yes

  No

  N/A

• Whilst cleaning bedrooms - throws, pillows, duvets and mattress protectors must not be placed on the floor

  Yes

  No

  N/A

• Rooms are set up neatly - e.g. spare duvets, mattress protectors not present, sofa bed backs stored neatly

  Yes

  No

  N/A

• Disabled pull cords are fully extended ( not tied up & no more that 10cm from the floor)

  Yes

  No

  N/A

• Electrical cupboards/switch boxes that are in guest areas must be locked

  Yes

  No

  N/A