Title Page
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Name of Establishment
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Conducted on
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Prepared by
Guest Room Inspection
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Instructions:
1. Follow this Hotel Room Inspection SOP by answering ✔ or X.
2. If the answer is X, take action to fix/replace/supply what is needed if able then answer ✔.
3. If unable to fix/replace/supply what is needed, use the 'action' feature to contact the responsible department/person.
Guest Room
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Upon entering the guest room, check if:
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Doors are working properly
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Light switches are working
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Windows open and close properly
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Windows are free of cracks
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Window glass is clean
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Drapes are straight and working properly
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Controls for air conditioning/heat work properly
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Air conditioning filter clean is clean
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Lamps are working
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Wall lights are working
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Lamp shades are clean and straight
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Beds are correctly made
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Pillows are fluffed and even
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Bedspreads are straight
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Mattresses are firm
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Bedspreads are free of rips and stains
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Upholstery is clean and in good condition
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Furniture free from scratches or stains?
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Walls are clean and free of cobwebs
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Walls are free from scratches and nicks
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Luggage racks are in good condition
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Pictures and mirrors are straight
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The telephone is working
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Ashtrays are clean
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Drawers slide out easily
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Minimum of 6 hangers available? (3 suit 3 dress)
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Drapes are partially closed
Bathroom
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After checking the guest room, enter the bathroom and check if:
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Toilet seat is clean on both sides
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Shower rod is working and in good condition
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Toilet flushes correctly
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Bathroom is free of unpleasant odours
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Shower curtain is clean
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Pop up stopper is clean
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Tiles are free of water spots
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Shower and/or tub is free of grout
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Fresh supply of towels available
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No visible dirt, dust etc on the floor?
Guest Room Amenities
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Instructions:
1. Check if the following items are available and supply them if they are not.
2. If unable to supply missing items, contact responsible department/person using the 'action' feature.
Marketing material
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Guest directory
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Report card on experience
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Tourist brochures
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Hotel food and drink menu
General
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1 ice bucket & poly liner
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1 waste basket
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1 memo pad with hotel pen
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3 glasses
Bathroom
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1 frosted oval display tray
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2 bars of soap (1.25 oz)
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1 bottle of shampoo 22ml
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3 bath towels
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3 face cloths
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1 bath mat
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1 Hairdryer
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2 toilet rolls
Miscellaneous
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1 coffee maker
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1 filter pack coffee
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1 filter pack decaffeinated
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1 tea bag
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1 condiment package
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1 iron
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1 ironing board
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1 fridge
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2 porcelain coffee cups
Guest Room Settings
Room
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Before leaving the guest room, make sure that:
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Lights are off
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Heating is set at 18 degrees or 7OF
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Windows are closed
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Television is off with remotes out
Bathroom
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Before leaving the bathroom, make sure that:
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Sinks are off
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Drain plugs are open
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Shower curtain is centered
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Shower head is pointing towards the wall
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Toilet lid is down
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Bathroom door is open
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Lights are off
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Signature of housekeeper/cleaner