Title Page
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Site conducted
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Conducted on
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Prepared by
HOUSEKEEPING ARRIVAL
LQE
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We will prepare the guest’s room with attention to the time of day and situation.<br>We make the most of the view by leaving the drapes open, the “Moments of Delight” video is played at turndown and in our hotel, we add a local touch.
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We make the welcome collateral personal. <br>We will not place more than two welcome cards, notes or letters from hotel colleagues in any guest’s room; all such cards will be signed by hand.
MOQA
Bedroom 卧室
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Were the carpet/tiles/wood flooring clean and free of stains? 地毯/瓷砖/木质地板是否洁净且无污垢？
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Were all walls, doors, baseboards clean and free of scuffs (i.e. not noticeably scuffed in several places)? 所有墙壁、门、护壁板是否洁净且无刮痕（如，不存在多处刮痕的现象）？
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Were ceilings and vents clean and free of any dust? 吊顶和通风孔是否洁净且无灰尘？
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Was the room at a comfortable temperature on arrival and free of odor? 客房温度是否舒适且空气无异味？
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Was the bed valance/skirting neatly arranged and clean (if applicable)? 床幔/床群是否整齐排列且洁净（如适用）？
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Was the headboard clean and in excellent repair? 床头板是否洁净且修葺良好？
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Was the bed neatly made with clean linen, which was free of stains or tears? 床是否铺得整齐洁净，床上用品干净无污渍或破损？
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Were the bedspread/duvet/blankets/scatter cushions/bolsters clean? 床罩/羽绒被/毛毯/靠垫枕/靠垫是否洁净？
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Was all upholstered furniture clean and free of stains? 所有装软垫的家具是否洁净且无污垢？
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Were all the furniture surfaces clean and dust/smear free? 所有家具表面是否洁净且无灰尘/污迹？
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Were all the picture/door/mirror frames clean and dust free? 所有相框/门框/镜框是否洁净且无灰尘？
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Were all the windows/mirrors/chrome/metal surfaces clean and free of smears? 所有窗户/玻璃/镀铬处/金属表面是否洁净且无污迹？
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Were the curtains/voiles/shutters/blinds clean and properly fitted? 窗帘/薄纱/百叶窗是否洁净且合适配备？
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Was the wastepaper bin clean and in excellent condition? 废纸篓是否洁净完好？
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Was a notepad, pen/pencil available next to each telephone in the room? 客房的每部电话旁是否均备有便签条和笔/铅笔？
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Was all in room collateral clean and in excellent condition? 所有带酒店品牌的房间内物品是否洁净完好？
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Were the wardrobes/drawers clean and free of any scuffs, dust or debris? 衣柜/抽屉是否洁净且无任何刮痕、灰尘或碎屑？
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Was the television clean and correctly tuned in? 电视是否洁净且正确调试？
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If there were clocks in the room did they all display the correct time and were they synchronized within 2 minutes of each other and were all alarm clocks reset to no alarm? 若客房内有钟表，是否所有钟表都显示准确时间且走时差异控制在两分钟以内，而且所有闹钟都未设闹铃时间？
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Were all light fixtures in the bathroom and bedroom working properly and were they clean and dust free? 浴室和卧室的照明设备是否均能正常工作且洁净无灰尘？
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Was the balcony clean, swept and all balcony furniture clean and set up (weather permitting)? 阳台是否洁净且经过打扫；所有阳台家具是否洁净且布置整齐（天气允许）？
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Were any pre-arrival requests/personal preferences in place on arrival (e.g. non allergic pillows, baby cot, etc.)? 客人抵达时其行前的任何要求/个人喜好是否都已到位（如抗过敏枕头、婴儿床等）？
Bathroom 浴室
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Was the bathroom completely mold free? 浴室是否完全无霉菌？
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Were the floor, walls, doors and ceiling clean? 地板、墙壁、门和吊顶是否洁净？
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Were the shower, bath, sink and toilet clean? 淋浴器、浴缸、洗手池和盥洗室是否洁净？
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Were the showerhead and bath/sink taps polished and free of lime scale? 是否对淋浴喷头和浴缸 / 洗手池水龙头进行了抛光处理并去除了水垢？
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Was the shower curtain/door clean? 浴帘/门是否洁净？
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Were all counters, shelves and soap dishes clean and dry? 所有柜式长桌、架子和皂盒是否洁净且干燥？
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Was the wastepaper bin clean and in excellent condition? 废纸篓是否洁净完好？
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Was there a full box of tissues, a well presented toilet roll and a spare toilet roll available? 是否备有一整盒面巾纸、一卷整齐摆放的卫生纸和一卷备用纸？
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Were there 2 x clean drinking water glasses or similar present? 是否摆放了2个干净的饮用水杯或类似的杯子？
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Were all towels clean, unstained and in excellent repair? 所有毛巾是否均洁净完好无污渍？
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Were bathrobes and slippers present on arrival and were they clean and in excellent repair? 客人抵达时是否已摆放好浴袍和拖鞋；它们是否洁净完好？
