Information
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Shift Leader
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Location
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Conducted on
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Carried out by
1. External Areas
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Windows & external doors sparkling and clean
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External seating area clean, tables and chairs placed correctly and neatly organised. Tables dressed (weather permitting)
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All planting alive, well maintained, planters in good condition no litter or cigarette butts.
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Signage clean, no damage lights working and lit where appropriate
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Tables, chairs and A boards clean and not broken
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Clean ashtrays available. Outside host areas ready for service
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Marketing and menu box up to date and right for the time of day
2. Internal Restaurant and Bar
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Host area well organised, clutter free, main menus in good condition
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Corners and skirting clean including stairs if appropriate
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Floors clean
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Floors surfaces in good repair
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All above air con units, vents, light fittings, clean & dust free
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All lights and fittings working, lamp shaded and bulbs dust free
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Mirrors, bar signage and blackboard well written and up to date
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Tables clean (no chewing gum) and level, not sticky. All in good condition
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Chairs, sofas and fixed seating clean & good condition
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All tables have clean, correct POS as appropriate.
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Salt, Pepper pots and sauce bottles clean and sufficient, table boxes facing the front.
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Table candles and fire lit if appropriate.
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Appropriate music playing at the correct level
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No hand written notices (Site specific notices must be printed & framed)
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Server station clear from all debris, stocked for session, till clean, sanitiser and clean cloth available
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All crockery and cutlery clean and smear free
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Bar counter, clean, polished and orderly. No clutter
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Back bar clean, uncluttered and well presented
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All fridge lights working, bottles facing forward fully stocked and tidy
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Correct measures available
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Glass shelves cleaned and organised, all glassware sparkling and clean
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Glass wash area clean, tidy and well organised inc machine
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Waste and bottle bins clean, inside and out. surrounding bin areas well cleaned
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Coffee machine clean, fully stocked
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Bar and restaurant cleaning schedule available and fully completed for the week
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Pass area clean and tidy, well organised, including sacks of potatoes
3. Toilets
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Toilets clean and fresh smelling
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Air vent extraction clean and dust free
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Floors, tiles and mirrors sparkling
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Door plates and door handles sparkling clean
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No graffiti on the back of toilet doors or in cubicles
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Light bulbs all working
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Sinks (and around) sparkling, taps working, hot and cold water available
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Soap dispensers full and working
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Toilet tissue dispensers full and working
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Dryers clean and working
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Disabled toilets sparkling clean
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Toilet checks in place and working
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In door plants well maintained, alive and weekly plant care in place
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In disabled toilet - cord for alarm should reach the floor - check alarm
4. Food and Drink Quality
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Quality and spec check - 3 items bar
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Quality and spec check - 3 items kitchen
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Temperature correct
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All products available
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Team member knowledge on food and drinks offer
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Ask a team member about our food supplier's. Can they talk confidently about our product?
5. Team standards
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All Back of House team members in full team uniform (Cap, Apron, Chef trousers, T-Shirt, crocks and hair tied back)
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All Front of House team members in full team uniform and looking smart. (T-shirt, apron, appropriate footwear and hair tied back )
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Managers appropriately dressed and identifiable as a shift leader
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Shift brief in place for key days, with clear communication of customer focus of the day
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Shift lead aware of current week NPS and all outstanding actions cleared
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