Ignite Store Visit V4

• Audit Title

• Prepared by

• Colleague Name

• Branch Manager Name

• Date and Time of Store Visit

  Date
• Branch Name and Number
  Address

• Ignite Week

Customer Consultant

Your Performance

• Sales Volume per hour performance
  
  Band 1 - 0.67
  Band 2 - 0.67
  Band 3 - £0.56
  SIS/SWAS - 0.35
  
  NOTE: Colleagues should be achieving a minimum of 50% of target by Week 4, 75% of target by Week 8 and 100% of target by Week 12.

• Are you achieving your sales volume per hour target as outlined on the Ignite Programme pass criteria?

  Yes

  No

  N/A

• Did you sell a Postpay contract (new sub/upgrade/sim only) on your first day in store?

• WCSS - Individual Performance
  
  NOTE - All colleagues are targeted at 82% regardless of store banding.

• Are you achieving the minimum 82% WCSS target?

  Yes

  No

  N/A

• Where underperformance is present, are there any mitigating circumstances we should be aware of?

Your Learning

• At Academy you were supplied with the Ignite Learning Journey which outlined which tasks you must complete on a weekly basis, including playlists on FUSE.

• Have you completed all Ignite Playlists on FUSE as outlined on the Ignite Learning Journey?

  Yes

  No

  N/A

• Have you completed all End of Week quizzes on FUSE as outlined on the Ignite Learning Journey?

  Yes

  No

  N/A

• What do you think of the playlists on FUSE?

Your Support

• Have you had weekly 121s with Your Branch Manager as outlined on the Ignite Learning Journey?

  Yes

  No

  N/A

• Have you had a documented review with your Branch Manager on Week 4/8/12 as outlined on the Ignite Learning Journey?

  Yes

  No

  N/A

Your Academy Feedback

• What did you enjoy most during your time at Academy?

• What did you enjoy the least?

• What would you add/remove to the 3 Day Academy workshop?

Branch Manager

Customer Colleague Performance

• Sales volume per hour performance
  
  Band 1 - 0.67
  Band 2 - 0.67
  Band 3 - 0.56
  SIS/SWAS - 0.35
  
  NOTE: Colleagues should be achieving a minimum of 50% of target by Week 4, 75% of target by Week 8 and 100% of target by Week 12.

• Is your new colleague achieving their volume per hour target as outlined on the Ignite Programme pass criteria?

  Yes

  No

  N/A

• WCSS - Individual Performance
  
  NOTE - All colleagues are targeted at 82% regardless of store banding.

• Is your new colleague achieving the minimum WCSS of 82% as outlined on the Ignite Programme pass criteria?

  Yes

  No

  N/A

Customer Consultant Support

• In what areas have you given your new colleague support? How did you do this?

• How often do you review your new colleagues performance with them?

• Are these reviews documented?

  Yes

  No

  N/A

• How often do you give Continue and Begin Feedback to your colleague?

Customer Consultant Learning

• How is your new colleague getting on with their online modules on FUSE?

• Has your new colleague been following their Ignite learning Journey? How effective has this been?

Ignite Programme

• How well equipped have you felt in relation to delivering your Ignite responsibilites?

• Which areas of the Ignite Programme do you require support in?

Academy Feedback

• How did Academy set your new colleague up for success from Day 1?

• Are there any areas in which you believe that your new colleague was not set up success from Day 1?

Additional Notes

• NOTES from Academy Coach