• Colleague Name

  • Branch Manager Name

  • Date and Time of Store Visit

  • Branch Name and Number
  • Ignite Week

Customer Consultant

Your Performance

  • Sales Volume per hour performance

    Band 1 - 0.67
    Band 2 - 0.67
    Band 3 - £0.56
    SIS/SWAS - 0.35

    NOTE: Colleagues should be achieving a minimum of 50% of target by Week 4, 75% of target by Week 8 and 100% of target by Week 12.

  • Are you achieving your sales volume per hour target as outlined on the Ignite Programme pass criteria?

  • Did you sell a Postpay contract (new sub/upgrade/sim only) on your first day in store?

  • WCSS - Individual Performance

    NOTE - All colleagues are targeted at 82% regardless of store banding.

  • Are you achieving the minimum 82% WCSS target?

  • Where underperformance is present, are there any mitigating circumstances we should be aware of?

Your Learning

  • At Academy you were supplied with the Ignite Learning Journey which outlined which tasks you must complete on a weekly basis, including playlists on FUSE.

  • Have you completed all Ignite Playlists on FUSE as outlined on the Ignite Learning Journey?

  • Have you completed all End of Week quizzes on FUSE as outlined on the Ignite Learning Journey?

  • What do you think of the playlists on FUSE?

Your Support

  • Have you had weekly 121s with Your Branch Manager as outlined on the Ignite Learning Journey?

  • Have you had a documented review with your Branch Manager on Week 4/8/12 as outlined on the Ignite Learning Journey?

Your Academy Feedback

  • What did you enjoy most during your time at Academy?

  • What did you enjoy the least?

  • What would you add/remove to the 3 Day Academy workshop?

Branch Manager

Customer Colleague Performance

  • Sales volume per hour performance

    Band 1 - 0.67
    Band 2 - 0.67
    Band 3 - 0.56
    SIS/SWAS - 0.35

    NOTE: Colleagues should be achieving a minimum of 50% of target by Week 4, 75% of target by Week 8 and 100% of target by Week 12.

  • Is your new colleague achieving their volume per hour target as outlined on the Ignite Programme pass criteria?

  • WCSS - Individual Performance

    NOTE - All colleagues are targeted at 82% regardless of store banding.

  • Is your new colleague achieving the minimum WCSS of 82% as outlined on the Ignite Programme pass criteria?

Customer Consultant Support

  • In what areas have you given your new colleague support? How did you do this?

  • How often do you review your new colleagues performance with them?

  • Are these reviews documented?

  • How often do you give Continue and Begin Feedback to your colleague?

Customer Consultant Learning

  • How is your new colleague getting on with their online modules on FUSE?

  • Has your new colleague been following their Ignite learning Journey? How effective has this been?

Ignite Programme

  • How well equipped have you felt in relation to delivering your Ignite responsibilites?

  • Which areas of the Ignite Programme do you require support in?

Academy Feedback

  • How did Academy set your new colleague up for success from Day 1?

  • Are there any areas in which you believe that your new colleague was not set up success from Day 1?

Additional Notes

  • NOTES from Academy Coach

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