Academy Feedback

• Audit Title

• Conducted on

  Date

• Prepared by

• Delegate Name

• Payroll Number

• Username

• Branch Name and Number

• Region

• Date Delegate attended Academy

  Date

Performance at Academy

• What score did the delegate achieve on the written FCA insurance test? (Minimum of 85% to pass)

• Was the delegate able to demonstrate the full Assisted Sale Customer Journey?

  Yes

  No

  N/A

• Please Upload Image of Assisted Sale Customer Journey Accreditation Form

  Media

• What score did the delegate achieve at the Assisted Sale Customer Journey

  Under Performer

  Developer

  Performer

• NOTE: Please be aware that your new colleague has been set up to be able to bring your customers on the Assisted Sale Customer Journey from Day 1. Using your new colleague solely as CJL or Meet&Greet during the Ignite Programme will dramatically effect their £1 per hour performance and could lead to your new colleague leaving the business after the 12 weeks.

Attitude and Behaviour at Academy

• All delegates must demonstrate the attitude and behaviour necessary to represent the Carphone Warehouse Brand throughout their time at Academy.

• Notes from Academy Coach

Ignite

• Ignite is our 12 week On Boarding Programme. All new Customer Consultants joining the business are enrolled onto it and must pass Ignite to remain in the business after 12 weeks.
  
  To pass Ignite, each colleague must:
  
  1. Graduate from Academy
  2. Complete all Ignite ELearning playlists hosted on FUSE
  3. Pass each Ignite "End of Week Quiz" hosted on FUSE
  4. Achieve the minimum £ per hour target for their store banding
  5. Achieve an individual WCSS of at least 81%
  6. Consistently demonstrate the right attitude and behaviour as per the company handbook
  
  
  Each delegate enrolled on Ignite must complete all activity outlined within the Learning Journey.

• Was the delegate taken through the Ignite Learning Journey during Academy?

  Yes

  No

  N/A

Set up for Success

• Has the delegate received their Username and necessary passwords at Academy?

  Yes

  No

  N/A

• Has the delegate received their uniform at Academy?

  Yes

  No

  N/A

• Has the delegate received their name badge at Academy?

  Yes

  No

  N/A

• Has the delegate been shown how to log onto FUSE? (Password for FUSE is their payroll number)

  Yes

  No

  N/A

• Has the delegate received Continue/Begin feedback on their Assisted Sale Customer Journey Accreditation?

  Yes

  No

  N/A

• Did the delegate get the opportunity to complete their Action Plan to be shared with their Branch Manager on their first day in store?

  Yes

  No

  N/A