Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Call the customer prior to advise of their pending arrival.
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Arrive within expected time frame.
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Drivers are presentable, (including personal hygiene).
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Survey the area and scope out the delivery path to ensure no obstructions or hazards.
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Greet the customer and build rapport.
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Check with the customer on installation location.
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Manage the customer concerns or issues.
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Remove existing equipment, clean the area and place new equipment.
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Use safety cones to isolate area during truck unload.
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Use appropriate manual handling tools to move equipment.
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If vending - level the machine by winding the legs up or down as required.
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If vending - check door can be opened and there are no obstructions.
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Check power lead has been test and tagged, then plug in, (ensure power connection is safe).
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Check machine is operating correctly.
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Remove paperwork and any other warehouse stickers from equipment.
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Wipe over the machine to remove any finger marks or scuffs.
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If area is still untidy, advise customer if area needs further cleaning.
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Complete job on HHT and sync.
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Any unable a to be reported and code entered.
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Driver to obtain signature on HHT or paperwork.
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Drivers to thank customer.
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If possible, obtain customer, drivers or sales representative signature to verify this audit.
