Title Page
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Site conducted
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Prior to start date
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Staff informed of new starter
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Shifts planned in
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Uniform ordered
First day induction
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Welcomed to Mitie had the company 2020 vision and values explained.
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Had standards and expectations explaind
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Shown booking on off procedure
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Shown staff rest room facilities
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Staff entrance location explained
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Staff entrance location explained
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Job description. Explained and issued
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Introduced to Management team, cleaning team, security team and management team
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Watched, Interserve QSHE DVD and signed signature sheet
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Explained what to do if you come across a wet spill or dry spill
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Been instructed how to use radio system
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Access control system explained
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Watched Operation Fairway, Eyes Wide Open and Stay Safe DVD's
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Had Assignment instructions explained
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Issued a copy of the centres operation procedures
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issued a copy of the centres MIMP
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Explained actions in the event of emergency (report to control until instructed otherwise) code blue and fire alarm
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Officer Signature
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Trainers signature
By the end of week 2
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Understand shop floor layout including retailer locations
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Zone sheet explained
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Shown external patrols
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has gained a basic knowledge of fire marshal duties
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Shown unlock procedures
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Key bunches explained
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Gained knowledge of customer entrances
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Shown unlock procedures
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Knows 1st aid station locations
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Knows customer toilet locations
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Knows customer lift locations
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Defect reporting procedure explained
Officer test
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What retailer's are located between Cambridge Building Society and Quiz
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What retailers are located in Great Court
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Explain what facilities are located in and around great court
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Explain the unlock procedure
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Whilst carrying out an external patrols what are you looking for
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Explain the lock up procedure
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Explain what to do if you come across a wet or dry spill
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List the 2 customer toilet locations
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Where is the disabled safe haven where the emergency evacuation chair is located
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Officer signature
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Manager / Supervisor signature
By the end of week 4
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Escalator reset procedures
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Lift motor room locations
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Shown how to reset the diesel pumps
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Shown and demonstrated competency in resetting the gas to Eden hall
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Incident and accident reporting procedures explained
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Fire alarm procedures explained and shown
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Demonstrated knowledge of fire marshal duties
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Demonstrated knowledge of various stair cores
Officer test end of week 4
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Perimeter checks explained and shown
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Where will you find the lift motor room for lifts 1-3
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Explain why we need to reset the gas to Eden hall
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What stair core are the safe havens located in.
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Explain when and why we need to re-set the diesel pumps
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When can retailers fire test
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Explain how you would test a units fire system
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How do you report an accident or incident
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Officer signature
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Manager / Supervisors signature
End of week 8
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First aid audit explained
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Sprinkler chamber locations
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Location of retailer water shut off valves
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Sprinkler pump room locTions
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How to isolate the sprinkler jockey pump
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Fire alarm investigation (POA)
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Assignment instructions read and understood
Officer test week 8
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Explain the procedure for dealing with a persistent anti social behaviour offender
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Explain how you would know of a fire alarm activation
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Explain how to investigate a fire alarm activation within a retailer demise
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How often do first aid bags get checked.
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What key bunch would you have if you are point of alarm
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Explain the procedure for dealing with homeless people
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Officer signature
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Manager / Supervisor
End of week 12
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First aid course booked
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CCTV course booked
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Demonstrated good interpersonal skills
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Uniform always presentable and personal Hygiene to a good standard.
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Customer service interaction to a good standard.
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NVQ / Apprenticeship training customer service
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Good timekeeping and attendance
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Probation review conducted.
