Information
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Audit Title
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Client / Site
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Conducted on
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Officer Name
GENERAL
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Attendance: Who's responsibility is it to ensure you are booked on duty via WorkPlace Plus
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Contractors: Why do contractors need to sign in with control prior to starting work
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Contractors: How much notice do we require to book contractors in
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Security License: , Why do Security officers need to display their SIA licence whilst working?
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What equipment should you be issued at the start of your shift, and who's responsibility is the equipment's condition.
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Security: What does the acronym HOT mean
POLICY AND PROCEDURE
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Incident Reporting: Why do all incidents that an officer deals with require an incident report
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How often should you check the Assignment Instructions.
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What is the difference between trespass and aggravated trespass
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What is the procedure for access into the control room
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When using a body cam what must you inform the person when you switch it on
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Explain how you should approach an incident
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What is the procedure for dealing with banned / unwanted persons.
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Explain the companies hands on policy.
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Why should you not leave site to follow a POI?
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What does the acronym SCONE mean
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How many days notice do you need to give for annual leave
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Explain why you can't conduct a search on a person within the centre
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Where is the centres emergency Management Plan located?
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Explain what you would do if you saw somebody taking photos in the Centre
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You receive a question from the Media, what do you do?
Uniform / Appearance
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What is the correct standard of uniform and personal appearance.
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How are you expected to conduct yourself whilst patrolling the mall.
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Explain how your notebook should be filled out
RISK
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If you see a wet / dry spill on the ground, what do you do?
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What are risk assessments for and where would you find the ones relating to your daily duties.
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if you come across a broken floor tile, what do you do?
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what details do you need to obtain of a victim of a public liability incident?
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what is classed as a RIDDOR and who is responsible for reporting it
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Whilst on patrol you see some paper rubbish on the floor is it your responsibility to pick it up or that of a cleaner?
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Why can't deliveries be taken across the shop floor during trading hours
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What do retailers need in order to be able to use ladders in the malls when working on their shop front windows?
OFFICER HAS A FULL KNOWLEDGE OF THE FOLLOWING
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On hearing the fire alarm, what should you do
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What does a code blue mean
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What does a code yellow mean
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What does a code black mean
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What does a code silver mean
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What does a code red mean
RADIO PROTOCOLS
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how do you make a radio call a priority?
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what are the main points to remember when sending a message
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how many times do you repeat code name if it is urgent
INCIDENT EMERGENCY MANAGEMENT
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List 5 items you would find in the emergency grab bags
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What is the location of the emergency grab bags
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Where will you find the Emergency operating procedures?
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Where is the incident located
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where are the muster points for the retailers
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When making a 999 call what information will you be required to give
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Where are the privacy screens kept
FIRST AID
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where are the first aid kits located?
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where are the Defibs located
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who on site is trained to give first aid
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are you required to give breaths when doing CPR?
CENTRE SPECIFIC INFRASTRUCTURE
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Where are the Water Shut off Points located for the individual retail outlets.
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Where are the main sprinkler pumps located and what do you do if you are required to switch the pump off.
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Explain your roll as an officer during a fire alarm
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Fill in the missing letters with regards your action in an active shooter incident R_ _ _ T_ _ _ H_ _ _
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Explain how you would investigate a fire alarm
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Explain what to do if there is a lift entrapment
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Explain how to reset the gas for Eden hall
Customer Service
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Where are All the ATM's in the Centre
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Where is the nearest Post Office
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Where does the Newmarket Road park and ride depart from
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How do you deal with lost propery?
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How should you deal with a customer complaint
Sign Once Completed
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Security Supervisor:
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Officer
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Manager Signature
