Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Audit Preparation
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Review corrective actions for previous IA findings
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Review corrective actions for previous EA findings
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Review corrective actions for any customer complaints
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Review corrective actions for any customer audit findings
5.2 Customer Focus
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Does top management ensure that customer requirements are determined?<br>
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Does top management ensure that customer requirements are met?<br>
5.6.2 Review Input
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customer feedback?<br>
7.2.1 Determination of Requirements Related to the Product
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The organization must determine the requirements specified by the customer, as well as, any requirements not stated by the customer, but necessary for the specified or intended use, where known.
7.2.2 Review of Requirements Related to the Product
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The review of requirements must be conducted prior to the organization’s commitment to supply a product to the customer.
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Where the customer provides no documented statement of requirement, have the customer requirements been confirmed by the organization before acceptance?<br>
7.2.3 Customer Communication
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Does the organization determine and implement effective arrangements for communicating with customers in relation to product information?<br>
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enquiries, contracts or order handling, including amendments?<br>
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customer feedback, including customer complaints?<br>
7.5.4 Customer property
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Does the organization exercise care with customer property while it is under the organization's control or being used by the organization?<br>
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Does the organization identify, verify, protect and safeguard customer property provided for use or incorporation into the product?<br>
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If any customer property is lost, damaged or otherwise found to be unsuitable for use, is this reported to the customer by the organization?<br>
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If any customer property is lost, damaged or otherwise found to be unsuitable for use, are records maintained (see 4.2.4)?<br>
8.1 Measurement, analysis and improvement - General
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Has the organization planned and implemented the monitoring, measurement, analysis and improvement processes needed<br>to demonstrate conformity to product requirements?<br>
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to ensure conformity of the quality management system?<br>
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to continually improve the effectiveness of the quality management system?<br>
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Does this include determination of applicable methods, including statistical techniques, and the extent of their use?<br>
8.2.1 Customer satisfaction
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As one of the measurements of the performance of the quality management system, does the organization monitor information relating to customer perception as to whether the organization has met customer requirements?<br>
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Have the methods for obtaining and using this information been determined?<br>
8.2.4 Monitoring and measurement of product
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The organization must monitor information relating to the customer perception as to whether the organization has met customer requirements.<br>
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Product release and service delivery can not proceed until all planned arrangements have been satisfactorily completed, unless otherwise approved by a relevant authority, and where applicable, by the customer.<br>
8.3 Control of nonconforming product
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One of the ways an organization may deal with nonconforming product is by authorizing its use, release, or acceptance under concession by a relevant authority and, where applicable, by the customer.<br>
8.5.2 Corrective action
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A documented procedure must be established to define requirements for reviewing nonconformities (including customer complaints).<br>
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Assessor
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Process Owner
