Jamba Juice Mystery Shop

1. Were you greeted promptly by a team member prior to reaching the register?

3. Did the team member who took your order greet you with a smile?

4. Did the team member who took your order ask your name?

5. Was the team member able to answer ALL your questions about the menu? (Note: Use of the nutritional guide or other in-store tools is permitted.)

8. Were all team members that you saw in complete uniform (Jamba Juice hat/visor, apron, nametag, and Jamba shirt)? (NOTE: if the team member is performing an activity such as cleaning, taking out the trash or using the restroom, they are required to remove their apron and hat/visor, so please answer "Yes" if that employee has their Jamba shirt and nametag.)

9. Were the uniforms clean and stain-free?

10. If more than one team member was working on your order, were they communicating with each other?

2. After placing your order, was your order ready within 3 minutes?

5. When your order was ready, did they call you by name or walk your drink out to you? (N/A if the team member did not ask you for your name at the register or if there are no other guests in the store)

6. Did the team member at the register offer you any additional items (i.e., offer a boost, baked good, food item, shots, snacks, upsize)?

7. Were you given a receipt?

8. Were you informed about the survey invitation on the receipt?

9. Did any team member thank you?

10. Was your order filled and packaged correctly?

1. If applicable, was the patio clean? (Free of trash, cigarette butts, smoothie spills, etc.)

2. Were the trash cans on the patio clean (not overflowing, no debris on the lid)?

3. Was the outdoor furniture clean (i.e. no smoothie spills, free of trash, no ripped/dirty umbrellas, etc.)?

4. Was the glass on doors and windows clean (free of dirt and smudges)?

5. Were the glass sneeze guards clean (free of dirt and smudges)?

6. Was the baked goods and/or snack case clean (glass clean, no debris at bottom of case)?

7. Were the floors and tables clean when you entered?

8. Were the trash cans inside the lobby clean (i.e. not overflowing, no spills on the lid)?

9. Was the restroom clean (no trash on floor, clean walls/baseboards, clean basin/sink, clean toilet)?

10. Was the sink faucet in working order (not leaking, hot water available, etc.)

11. Was the bathroom well stocked?

12. Did you need to obtain a key to use the restroom?

13. Were the trash cans inside the restroom clean (not overflowing)?

2. Was your smoothie/juice handed to you with the logo facing out?

3. Was the lid securely in place with straw inserted?

4. Was your bowl served with a spoon?

5. Were products served with no drips down the side?