Johns Lyng Group QA

• Job Details

• Our Reference

• Company / State

• Insured

• Address
  Address

• Present at inspection

• Conducted on

  Date

• Supervisor

• Estimator

Scope Information

• Is the scope of works accurately measured ?

  Yes

  No

  N/A

• Additional items to scope of works if required

Home Repair Satisfaction Review

• Once you paid the excess and signed and returned the statement of work describing the repairs, were you satisfied with when the repairs commenced ?

  Yes

  No

  N/A

• Did the contractor provide you with the appropriate notice before attending your site to complete any repairs ?

  Yes

  No

  N/A

• Did the contractor attend on time ?

  Yes

  No

  N/A

• Did the contractor explain to you what repairs they were carrying out ?

  Yes

  No

  N/A

• Did the contractors leave the property in a clean manner ?

  Yes

  No

  N/A

• What trade caused any quality issues (if any)?

• Did the supervisor keep you informed throughout the repair process ?

  Yes

  No

  N/A

• Has the supervisor contacted you to confirm that you are happy with the repairs completed ?

  Yes

  No

  N/A

• Were you satisfied with the time it took to complete the repairs ?

  Yes

  No

  N/A

• Would you recommend the use of the contractors in the future ?

  Yes

  No

  N/A

• Would you like to make any additional comments in relation to the repairs?

• Has the estimator correctly assessed the claim as being in accordance with the policy ?

  Yes

  No

  N/A

• Has the estimator correctly identified the damage covered by the policy ?

  Yes

  No

  N/A

• If no what errors were made ?

• If no, major or minor discrepancy ?

• Do the photos accurately document the damage ?

  Yes

  No

  N/A

• Comments on the overall assessment process (if any)

Home Repair Quality Review

• Was the repair completed to an acceptable standard ?

  Yes

  No

  N/A

• If no, major or minor discrepancy ?

• What trade caused any quality issues.

• Have the repairs been completed in accordance with the scope of works ?

  Yes

  No

  N/A

• How likely are you to recommend Johns Lyng Group to family and friends

  Select 1 2 3 4 5 6 7 8 9 10

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

• Additional Inspector Comments

• Additional Customer Comments