KD OSM North

• OSM Agenda

• Store Number

• Conducted on

  Date
• Store Name
  Address

• Conducted by

Service

• Complete Service Healthcheck and talk to customers about store and service

  B

  G

  A

  R

• Discuss Customer Viewpoint comments and trends

  No comments

  Feedback improving

  Feedback declining

• Review Service Plan (Coaching Section in Customer Viewpoint App)

  Completed and progress made

  Completed and no progress made

  Not completed

Legal

• Review daily, weekly and periodic S&L and Fuel checks for accuracy and completion of next steps

  Incomplete

  Complete and accurate

  Complete and inaccurate

• Check licensing regulations are complied with and colleagues understand and use Think 25

  Compliant

  Non-compliant

• Identify coaching opportunities from Safe and Legal Audit next steps

  Yes

  No

  N/A

• Check key holder lists are up-to-date and store teams are trained to use Incident Reporting

  Correct and Trained

  Correct and Un-trained

  Incorrect and Trained

  Incorrect and Un-Trained

• Review accepting deliveries, opening and closing routines

  Compliant

  Non-compliant

Payroll

• Review payroll forecast including calculating base, overtime, Sundays and transfers

  Accurate

  Inaccurate

• Deep dive variance to budget/forecast and coach team to bring in line, considering future threats/opportunities

  Completed

  Not Completed

• Review Managing Hours reports and schedules, working with People Manager to resolve overcontracted hours and pinch points

  Completed

  Not Completed

• Review HRAM Store Controls Audit check

  B

  G

  A

  R

Cash and Expenses

• Deep dive expenses reports and coach Store Manager to bring cost lines within budget

  Completed

  Not Completed

• Review void transactions and price reduction on Electronic Journal and CCTV, contacting Fraud Squad if required

  Completed

  Not Completed

• Complete Cash Store Controls Audit

  B

  G

  A

  R

Stock

• Review SBA Deep Dive Report and complete Self Diagnostic Tool

  Completed

  Not Completed

• Review Stock Wheel performance

  R

  A

  G

• Check gapscan accuracy and process completion

  R

  A

  G

• Review warehouse organisation, stock levels and evidence of OSI

  R

  A

  G

• Check planogram and floorplan compliance

  R

  G

• Root cause blended waste performance

  Completed

  Not Completed

Shrink

• Stock Loss Board is up to date with relevant next steps recorded and actioned

  R

  G

• Office door is closed and safes are locked and secure (including tobacco)

  R

  G

• All waste/damaged products are stored in the waste area and salvaged/cleared regularly throughout the day

  R

  G

• Review Department Key Entry transactions (value and volume)

  Completed

  Not Completed

• Colleague room transfers are completed with evidence of review and colleague purchase have signed receipts attached

  R

  G

Business Plan and Big 6

• Review Big 6 Results and build plan for opportunities

  Completed

  Not Completed