Title Page

  • Store/Site

  • Prepared by

  • Duty Manager

  • Conducted on

  • Location

Safety Excellence

  • Instructions:
    -------------------------------------
    1. Answer "Yes", "No", "N/A" for the questions below.
    2. Add photos and notes by clicking on the paperclip icon.
    3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
    4. Complete audit by providing digital signature.
    5. Share your report by exporting as PDF, Word, Excel or Web Link.

Safety Excellence

  • There is no evidence of pest activity?

  • Air curtains are working well

  • All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?

  • Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?

  • Does the store have First Aid Box available ?

  • The suitable team member hand washes facilities available with hot water, soap and hand drying facilities at all times?

  • All deliveries are accepted within correct temperature range ?

  • All ambient, chilled and frozen food are being stored correctly at all times?

  • Fridge/Freezer temperatures are correct ?<br>

  • Fire extinguishers are valid and hang well on the wall ?

  • Only company approved products are used in store?<br>

  • Food and drink range is day dotted correctly with evidence of rotation?

  • Please proceed to the next section.

Store Excellence

Store Excellence

  • POS is working, Correct cashier ID in-use, no active orders found ?

  • Outside/Internal signage is all clean, undamaged and fully working?<br><br>

  • Floors and mats are in good repair, clean and debris free both front and back of house?<br><br>

  • Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?<br><br>

  • Condiment unit is free of dust, debris and spillages and is fully stocked?<br><br>

  • Lights are clean and in good working order?<br><br>

  • Discussed Sales Targets, Promotional Products ?

  • All food is displayed according to relevant planogram in an attractive way and is undamaged?<br><br>

  • Company approved back bar equipment and back of house equipment is clean and working?<br><br>

  • Is Baladiya & VAT licenses are available and well displayed near the POS ?

  • All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?

  • Water filters are working fine and TDS recorded at recommended level ?

  • Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged and fully stocked?

  • Company approved music being played ?

  • Smoking areas have a clean ashtray on every table?

  • Outside/Inside tables, chairs, awnings and barriers are clean, stain free and neatly arranged?

  • Doors and windows are clean, unmarked and in good repair?

  • Ice machine neat & clean? Filters are checked ?

  • During cash audit - All cash and petty cash found tallied ?

  • All vents and fans are clean and working without blockages?

  • Please proceed to the next section.

Service Excellence

Service Excellence

  • Uniform standards and team members appearance are kept to Company Brand standard?<br>

  • Team Members do not eat or drink behind the counter. Uniform is covered when on break?

  • Team Members are deployed to give efficient service?<br>

  • All Customers are greeted in a welcoming manner?<br>

  • Team Members alter their service style to treat each Customer accordingly to their needs?<br>

  • Team Members smile and make appropriate eye contact?<br>

  • Team Members inform guest about RUE, their importance and knowledge about the program

  • All the aggregators devices are working and team members are accepting the orders on-time ? No Timed out or rejected order recorded today ?

  • Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt to the Customer?<br>

  • SPW available and updated well ?<br>

  • Inventory tracker, Staff attendance and other checklist’s are updated well ?

  • All tables are cleaned and cleared immediately once the Customer left ?

  • Store Training file and staff training files are available and sign-off by Store Incharge and all team members ?

  • All take away/eat in food is presented to company Brand standard?<br>

  • Please proceed to the next section.

Coffee Excellence

Coffee Excellence

  • Drip Coffee Bags - Brazilian & Ethiopian are available and well displayed ?

  • COD available and serving as per the brand standards, display poster well displayed ?

  • Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe?<br><br>

  • Hot Dog machine working, Bain Marie with correct temperature and clean water inside, labelling ?

  • Weighing scale in-use for every drink ?

  • Espresso’s are produced to Company Brand standard?

  • All drinks are prepared to Company Brand standards

  • Barista able to make Latte art on every drink ?

  • V60 available and serving as per the brand standards

  • All kind of milk kept in correct temperature with expiration label ?

  • Steam arm purged before and after every use and wiped with a clean damp cloth after use?<br>

  • Pan cake machine, Turbo Chef, ice cream - all working fine and found neat & clean

  • All milk thermometers calibrated to company Brand standard and used every time?<br>

  • All food items are under shelflife with correct labeling ?

  • Calibration done and recorded well by Barista ?

  • Company coffee machine and company grinder are cleaned to company Brand standard and working well at all times ?

  • Porta filters are cleaned to company Brand standard?

  • All stainless steel milk jugs are cleaned inside and out to company Brand standard?

  • Completed by:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.