Title Page
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Store/Site
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Prepared by
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Duty Manager
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Conducted on
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Location
Safety Excellence
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Instructions:
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1. Answer "Yes", "No", "N/A" for the questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Safety Excellence
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There is no evidence of pest activity?
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Air curtains are working well
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All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?
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Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?
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Does the store have First Aid Box available ?
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The suitable team member hand washes facilities available with hot water, soap and hand drying facilities at all times?
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All deliveries are accepted within correct temperature range ?
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All ambient, chilled and frozen food are being stored correctly at all times?
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Fridge/Freezer temperatures are correct ?<br>
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Fire extinguishers are valid and hang well on the wall ?
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Only company approved products are used in store?<br>
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Food and drink range is day dotted correctly with evidence of rotation?
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Please proceed to the next section.
Store Excellence
Store Excellence
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POS is working, Correct cashier ID in-use, no active orders found ?
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Outside/Internal signage is all clean, undamaged and fully working?<br><br>
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Floors and mats are in good repair, clean and debris free both front and back of house?<br><br>
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Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?<br><br>
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Condiment unit is free of dust, debris and spillages and is fully stocked?<br><br>
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Lights are clean and in good working order?<br><br>
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Discussed Sales Targets, Promotional Products ?
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All food is displayed according to relevant planogram in an attractive way and is undamaged?<br><br>
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Company approved back bar equipment and back of house equipment is clean and working?<br><br>
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Is Baladiya & VAT licenses are available and well displayed near the POS ?
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All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?
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Water filters are working fine and TDS recorded at recommended level ?
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Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged and fully stocked?
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Company approved music being played ?
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Smoking areas have a clean ashtray on every table?
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Outside/Inside tables, chairs, awnings and barriers are clean, stain free and neatly arranged?
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Doors and windows are clean, unmarked and in good repair?
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Ice machine neat & clean? Filters are checked ?
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During cash audit - All cash and petty cash found tallied ?
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All vents and fans are clean and working without blockages?
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Please proceed to the next section.
Service Excellence
Service Excellence
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Uniform standards and team members appearance are kept to Company Brand standard?<br>
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Team Members do not eat or drink behind the counter. Uniform is covered when on break?
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Team Members are deployed to give efficient service?<br>
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All Customers are greeted in a welcoming manner?<br>
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Team Members alter their service style to treat each Customer accordingly to their needs?<br>
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Team Members smile and make appropriate eye contact?<br>
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Team Members inform guest about RUE, their importance and knowledge about the program
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All the aggregators devices are working and team members are accepting the orders on-time ? No Timed out or rejected order recorded today ?
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Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt to the Customer?<br>
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SPW available and updated well ?<br>
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Inventory tracker, Staff attendance and other checklist’s are updated well ?
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All tables are cleaned and cleared immediately once the Customer left ?
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Store Training file and staff training files are available and sign-off by Store Incharge and all team members ?
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All take away/eat in food is presented to company Brand standard?<br>
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Please proceed to the next section.
Coffee Excellence
Coffee Excellence
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Drip Coffee Bags - Brazilian & Ethiopian are available and well displayed ?
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COD available and serving as per the brand standards, display poster well displayed ?
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Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe?<br><br>
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Hot Dog machine working, Bain Marie with correct temperature and clean water inside, labelling ?
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Weighing scale in-use for every drink ?
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Espresso’s are produced to Company Brand standard?
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All drinks are prepared to Company Brand standards
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Barista able to make Latte art on every drink ?
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V60 available and serving as per the brand standards
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All kind of milk kept in correct temperature with expiration label ?
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Steam arm purged before and after every use and wiped with a clean damp cloth after use?<br>
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Pan cake machine, Turbo Chef, ice cream - all working fine and found neat & clean
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All milk thermometers calibrated to company Brand standard and used every time?<br>
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All food items are under shelflife with correct labeling ?
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Calibration done and recorded well by Barista ?
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Company coffee machine and company grinder are cleaned to company Brand standard and working well at all times ?
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Porta filters are cleaned to company Brand standard?
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All stainless steel milk jugs are cleaned inside and out to company Brand standard?
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Completed by: