Kinslow Ops Assessment-2020

• Conducted on

  Date

• Prepared by

• Location

• Curb Appeal of Drive In Upon Arrival

  Good

  Fair

  Poor

  N/A

Order Taker

• Headsets are being answered fast?

  Yes

  No

  N/A

• Courteous?

  Yes

  No

  N/A

• Order Verified/Total Given?

  Yes

  No

  N/A

• Was a suggestive sell offered?

  Yes

  No

  N/A

Carhop

• Are Carhops hustling or walking with purpose?

  Good

  Fair

  Poor

  N/A

• Checkbacks being routinely done?

  Yes

  No

  N/A

• Carhop offering the mandatory 6? Greet with a smile? Read the order? Tell the cost? Make eye contact? Introduce? Thank them?

  Yes

  No

  N/A

Drive Thru

• Customer greeted within 10 sec? Friendly greeting?

  Yes

  No

  N/A

• Order repeated at the window with the total given?

  Yes

  No

  N/A

• Customer thanked when order is delivered?

  Yes

  No

  N/A

Crew Appearance

• Crew wearing approved Sonic uniform? Black Pants, Uniform Shirts? Uniform Hats?

  Good

  Fair

  Poor

  N/A

• Name tags on and legible?

  Good

  Fair

  Poor

  N/A

• Employee hair restrained within guidelines?

  Yes

  No

  N/A

• Only approved jewelry? No watches, necklaces or hoop earrings?

  Good

  Fair

  Poor

  N/A

• Positive attitudes being displayed?

  Yes

  No

  N/A

Manager Appearance

• MOD In proper uniform?

  Good

  Fair

  Poor

  N/A

• MOD involved with the shift/directing traffic as needed?

  Yes

  No

  N/A

Station Checks

Fountain/Dessert

• UDM machine clean and free of mold build up?

  Yes

  No

  N/A

• Ice Scoop present and being utilized?

  Yes

  No

  N/A

• Ice Cream Machine/Mixers clean and free of dried product?

  Good

  Fair

  Poor

  N/A

• Temp of Ice Cream cabinet?

• Temp of Ice Cream product in cabinet?

• Fountainette cabinet temp?

• Strawberry Temp?

• Overrun verified regularly?

  Yes

  No

  N/A

• Overrun percent?

• Shake collars in good condition and stored properly?

  Yes

  No

  N/A

• Ice Cream being over portioned?

  Yes

  No

  N/A

• Pre-Chiller working properly? Does unit have water?

  Yes

  No

  N/A

• Sanitizer bucket present and at temp?

  Yes

  No

  N/A

Expo

• Heat lamps functional?

  Yes

  No

  N/A

• Expeditor successfully quarterbacking the operation? Communicating with BOH/FOH?

  Good

  Fair

  Poor

  N/A

• Correct condiments are included with orders?

  Yes

  No

  N/A

Dresser

• Sandwich unit operating?

  Yes

  No

  N/A

• Temp of dress table?

• Temp of Mayo?

• Temp of Tomato?

• Correct wraps being utilized for correlating sandwiches?

  Yes

  No

  N/A

• Product being rotated correctly?

  Yes

  No

  N/A

• Bun toaster functioning properly?

  Yes

  No

  N/A

• Sanitizer Bucket present and at temp?

  Yes

  No

  N/A

Grill

• Grill hood vents regularly cleaned and free of build up?

  Yes

  No

  N/A

• Grill table clean and free of grease build up?

  Yes

  No

  N/A

• Thermostat on grill set correctly?

  Yes

  No

  N/A

• Temp of 400 section?

• Temp of 350 section

• Temp of 200 section, if applicable?

• Thermometer present in grill freezer

  Yes

  No

  N/A

• Yellow and Red spatulas and tongs present and clean every 2 hours?

  Yes

  No

  N/A

• Salt and Pepper utilized to season meat?

  Yes

  No

  N/A

• Grill timer being utilized correctly?

  Yes

  No

  N/A

• Product cooked in correct zones on grill?

  Yes

  No

  N/A

Front Swamp

• Roller grill operational?

  Yes

  No

  N/A

• Heat wells operational?

  Yes

  No

  N/A

• Hot Dogs held at correct temp?

  Yes

  No

  N/A

• Gravy held at correct temp?

  Yes

  No

  N/A

• Chili held at correct temp?

  Yes

  No

  N/A

• Correct Chili spoodle being used?

  Yes

  No

  N/A

• Red and stainless tongs present and rotated every 2 hours?

  Good

  Fair

  Poor

  N/A

• Sanitizer bucket present and at temp?

  Yes

  No

  N/A

Back Swamp

• Fry Bin clean and free from build up?

  Yes

  No

  N/A

• Stainless and green tongs present and clean and being utilized correctly?

  Good

  Fair

  Poor

  N/A

• Fryer free from grease build up on sides and basket holder?

  Yes

  No

  N/A

• Grease being filtered and changed regularly?

  Yes

  No

  N/A

• Reach in cooler thermometer present?

  Yes

  No

  N/A

• Temp of RI Cooler?

• Temp of protein in RI Cooler?

• Reach In Freezer thermometer present?

• Temp of RI Freezer?

• Products being temped or checked coming out of fryer as needed?

• Frys and tots being cooked to order outside of peak times?

• Frys and tots receiving salt before served?

Safety

• Fire Extinguishers and Ansul system service date? Pin in place on extinguishers?

  Yes

  No

  N/A

• First aid kit present? Gloves or finger cots? Colored Bandaids?

  Yes

  No

  N/A

• Bodily fluid kit present and unopened?

  Yes

  No

  N/A

• Chemicals stored correctly? Approved chemicals being used?

  Yes

  No

  N/A

• Hand wash sinks properly stocked and the correct signage displayed?

  Yes

  No

  N/A

Building Interior

• Floors and Baseboards clean and in good condition?

  Yes

  No

  N/A

• Ceilings clean and free from dust? Good condition?

  Yes

  No

  N/A

• Lights working and shielded correctly with no cracks?

  Yes

  No

  N/A

• Restrooms Clean and stocked?

  Yes

  No

  N/A

• Dry storage products stored correctly? Off the floor?

  Yes

  No

  N/A

• Managers desk organized?

  Yes

  No

  N/A

• Safe being utilized and locked at all times?

  Yes

  No

  N/A

• HVAC filters clean and replaced regularly?

  Yes

  No

  N/A

Building Exterior

• Landscaping in good condition? Plants look healthy? No empty pots or dead plants in pots?

  Yes

  No

  N/A

• Menus cleaned regularly? No sticker residue?

  Yes

  No

  N/A

• POPS Screens all working?

  Yes

  No

  N/A

• CC readers all working?

  Yes

  No

  N/A

• Banners/Marketing POP in good condition?

  Yes

  No

  N/A

• Patio tables clean?

  Yes

  No

  N/A

• Trash cans emptied regularly?

  Yes

  No

  N/A

• Dumpster area clean and lids closed?

  Yes

  No

  N/A

• Marquee sign/LED in working order? Correct messaging displayed?

  Yes

  No

  N/A

• Exterior lights in working order?

  Yes

  No

  N/A

• Sonic Radio working and at good level?

  Yes

  No

  N/A

Manager Paperwork/Duties

• Dailies turned in on time?

  Yes

  No

  N/A

• Health department permit valid?

  Yes

  No

  N/A

• Tax Permit valid?

  Yes

  No

  N/A

• Pest control paperwork up to date? Insurance? Regularly treated?

  Yes

  No

  N/A

• Elearning being utilized?

  Yes

  No

  N/A

• Each employee has at least one station training?

  Yes

  No

  N/A

• Each employee from day 1 has Handwashing course? Cybersecurity? Sonic Safe? Chemical?

  Yes

  No

  N/A

• Void Log/Manager Book being utilized?

  Yes

  No

  N/A

• Temp logs being completed?

  Yes

  No

  N/A

• Petty Cash/Hold Bag accounted for and verified?

  Yes

  No

  N/A

• Punch Edit reports signed/filed correctly?

  Yes

  No

  N/A

• Skimmer Checks being conducted and signed off on?

  Yes

  No

  N/A

• Both Server cabinets locked and the key not hanging out of the cabinet?

  Yes

  No

  N/A

• Managers Desk

  Media

Roof Top Maintenance

• Drip Loc buckets connected properly?

  Yes

  No

  N/A

• Vent Hood units being cleaned regularly? Belts in good condition, if applicable?

  Good

  Fair

  Poor

  N/A

• Condenser Coils clean on ALL rooftop equipment?

  Good

  Fair

  Poor

  N/A

• Make up air working? Belt attached? Filter Clean?

  Good

  Fair

  Poor

  N/A

• Roof Top clear of debris and grease build up?

  Yes

  No

  N/A

Misc. Information

• Number of Assistants?

• Number of Employees?

• Any AGMs in progress?

• Additional Comments or Areas of Concern?

• Communication Board

  Media

• Stats Screen

  Media