L&D trainer performance checklist 2024

Title Page

Shop
Inspector
Inspection Date

Shop Front Areas

Shop Cleanliness

Floor Rubric: The floor is not slippery or stained from wet mop. The floor must be well swept and very clean, and hardly see any visible litter. Tissue paper, tape, hair, files, piece of paper, bottles, rubber band, etc. found on the floor will be counted as litter.
Wall (on front shop, eye test room, edging room, and staff room) Rubric: Wall are cleaned no stained, Pen stains, dirt, footprint and no cracked or damage that can be seen by customer.

Glass Rubric (Apply to all): Almost no dust, no finger print, no sticky notes on glass. The condition of glass is not harmful to customers. (not broken /not shattered) (90% of all visible glass in store)

Furniture glass ( e.g. register counter, waiting area table)
Island glass
Wall glass

Mirror Rubric (Apply to all): Almost no dust, no finger print on mirror. The mirror's angle can be adjusted normally. The condition of mirror is unharmed to customer. (not broken /not shattered) (90% of all visible mirror in store)

Face mirror
Stand mirror
Island mirror
Wall mirror

Product Display

Glasses Rubric: Display the glasses in the correct way (put glasses in the middle of a pigeon hole) /Each brand products stayed in their own spots. Temporal must fold in correct ways. (Glasses brand on top) The glasses always stay cleaned. (no fingerprints, cosmetic stained and dust left on lens and nosepad) Fill up the glasses on shelf after they have been sold. (90% of all visible glasses in store)
Sunglasses/Clear Sun Rubric: Display the sunglasses in the correct way. The glasses always must stay clean. (no fingerprints, cosmetic stained and dust left on lens or nosepad). The hangtags and label tags of the products must be placed in the correct way (Price tag put on straight and OWNDAYS logo stayed outside). If the sunglasses are placed on islands, the hangtags and label tags must be placed in the right corner of pegoin hole and the OWNDAYS logo must be fliped up. Fill up the sunglasses/clear sun on shelf after they has been sold. (90% of all visible sunglasses in store)
Transitions GEN8 Demonstration Rubric: Each colored lens is placed in the correct position and clean (no finger print and dust) UV light, lenses block are in good condition. The stickers cover around lenses must be clean and free of stains, no peeling, no scratching. (100% of all lenses on display)
Accessories (clothes, glasses case, glasses chain) Rubric: Display the accessories in the correct way (Follow by VM Guide). Very neat and attractively displayed. Boxes, cases of the product are in good condition. Fill up the accessories on shelf after they have been sold (90% of all visible sunglasses in store)

Furniture & Decoration & Merchandiser

Sofa Rubric: Very neat and clean, no dust and stained visible on the sofa. The condition does not affect the customer’s comfort and customer's eyesight. (Not being ripped off or broken) (100% of all visible sofas in store)
Counter (e.g. register, cashier counter) Rubric: Clean, neat and well-organized. Almost free of dust, pen marker and fingerprint. Que system well organized.
Glasses island Rubric: Clean, neat and well-organized All drawers almost free of dust, rust and other stains. Under wood trays display almost no dust, spider webs, bugs. Understocks are clean and kept neatly. (100% of all glasses island in store)
Glasses wall shelf Rubric: Clean, neat and well-organized Almost no dust, stained on wall shelf Understocks are clean and kept neatly. (100% of all glasses wall shelves in store)
Tree (Reachable trees) Rubric: Almost no spiderweb, dust and stains Well-maintained (100% of all visible trees in store)
Black tray (velvet), Glasses tray (plastic) Rubric: Black trays and glasses trays are clean and kept in the correct way. Always keep in it's position when don't use it. (90% of all visible black trays and glasses trays in store)
Diffuser Rubric: Diffusers are turned on, work normally and Well-maintained. Almost no dust, spider webs, and stains. (All of diffusers in the shop)

Visual Merchandiser

Acrylic Rubric (Apply to all): The acrylic plates must be almost neat, clean, not covered in dust, no scratch. The condition of acrylic plates stays unharmed to customer (not broken /not shattered / make sure the customer will not get any effect from the sharpness of them) Understock for acrylic must be well kept and tidy. (90% of all visible acrylic in store)

B9 acrylic
Stand acrylic
A4H acrylic
A5 acrylic
A1H acrylic
A1POS frame acrylic
A1POS Standee
Obi acrylic
B1HB acrylic
Accessory stand acrylic

POP Rubric (Apply to all): Display the correct & updated POP ( Make sure there is no discontinued POP displayed on any islands or wall shelves.) The condition of POP must not get dusty, splashed or ripped off. (In this term, make sure to have the staff make the right solutions.) Understock POP must be well kept and tidy. PC box : Always check maintenance of batteries and no dust inside. (90% of all visible POP in store)

Shitajiki
B9
A4H
A5
A1H
A1POS
B1HB
Obi
Anko
POP storage Rubric: POP should be stored neatly and remained clean. Rubber bands is not allowed. (100% of POP stored)

Staff Room

Staff Room Cleanliness

Floor Rubric: The floor is not slippery or sticky. The floor must be well swept and very clean, and hardly see any visible litter. Tisssue paper, tape, hair, files, piece of paper, bottles, rubber ban, etc found on the floor will be counted as litter.
Sink Rubric: The sink is cleaned no stain or rust. No left-out food in sink hole.
Smell Rubric: Have pleasant smell.
Bugs Rubric: No cockroaches, rats.

Documents

Rubric: Document, stuffs are kept in a proper place.

Notice board

Rubric: Notice board and clip on are in working condition Notice board is free of dirt. Useful information (eg kakuhen, schedule, MD journal) is updated. Not place information outside notice board.

Locker

Rubric: Lockers are in good condition Personal objects are kept in personal lockers. (100% of all lockers)

Cleaning implement

Rubric: Brooms & cleaning implements are placed neatly away. Brooms and cleaning implement are in good working condition. Water bottle basket is emptied & clean only allowed for drinking water only.

Others

No left out food in staff room (On table or other places. Food, snack and launch box allowed to keep in personal locker only. Kitchen utensils not allowed to keep in staff room.

Edging Room

Cleanliness

Floor Rubric: The floor is not slippery or stained from wet mop. The floor must be well swept and very clean, and hardly see any visible litter. Almost no screw, used nose pad on the floor.
Other (e.g. junction box, cable cover) Rubric: Almost no dust on juction box, cable cover, not broken. (90% of all visible objects in store)

Glass

Wall glass Rubric: Almost no dust, no fingerprint, no lenses edging stains. The condition of glass is unharmed to customer. (not broken /not shattered) (90% of all visible glass in store)

Machine

Edging Machine Rubric: Machine is clean, no lenses edging stains. Tank's cover must be clean and no lenses edging stains. Water in the tank is changed periodically. Always update Edging room cleaning checklist. Lens edging blocks must be enough for using (5-6 pieces) and 3M blocking Pad must be changed when it is not in a good condition. Machine is turned on. (ready to use)
Tracer (Frame Scanner) Rubric: Machine is clean, no lenses edging stains. Machine is turned on. (ready to use)
Lensmeter Rubric: Machine is clean, no dust or stains. The screen must be clean. No dust on the lens refraction. (Under black cap) Machine is turned on. (ready to use)
Frame Heater Rubric: Machine is clean. Machine is ready to use.
Ultrasonic Cleaner Rubric: Machine is clean, no stains. Water is always changed.
Lens Drilling machine Rubric: Machine is ready to use. The piercing needle is in a good condition.
Chamfer (Hand Edger) Rubric: Machine is clean, no lens edging stains. Sponge and water always change.

Furniture & Decoration

Counter Rubric: Clean, neat, and well-organized the stuff in the drawer is well-stored in the proper place. Almost free of dust, no stains, screw and used nose pad. (100% of all visible area)

Office Stationery

Stationary Rubric: Stationary are neat, well-arranged and kept in the stationary box while not using. Colourful stationary, e.g. Post-it, pen, etc., must be kept in drawers while not using. (90% of all visible stationaries used in store including register area, cashier counter, and dispensing floor)
Document Rubric: Documents must be kept in proper place.

Tools

Tooling Stand Rubric: Stand is clean, no dust and stains. Toolings are neat, well arranged and kept in the stand while not using.
Tools Rubric: Good condition (ready to use) Not broken (If they broken, must be inform Optical & Service Team)

Eye Test Room

Machine

Auto refractor Rubric: Machine is turned on. (ready to use) Forehead Pad must be in a good condition. Machine is clean and power cable is neat.
Eyetest Machine (Phoroptor) Rubric: Machine is clean. Machine is tuned on. (ready to use) No scratch, fingerprint and dust on lenses of Phoroptor.

Trial Lens

Trial Lens Rubric: Clean, no dust and fingerprint. Lenses are in a complete set, not broken, screw is not loose. Keep in the box after finish using them.
PAL Trial Lens Rubric: Clean, no dust and fingerprint. Lenses are in a complete set, not broken, screw is not loose. Sticker on the box cover is in a good condition. Keep lenses in the box after finish using them.

Equipment

Reading chart Rubric: Good condition and clean. OWNDAYS reading charta are allowed to be kept at eyetest room only.
Addition chart Rubric: Good condition and clean kept at eyetest room only.
PD ruler and Marker Pens Rubric: Ready to use and kept in the box while not using.

Furniture & Decoration

All Table and chairs Rubric: Clean, neat and well-organized. Almost free of dust.

Reception Counter (Optical Areas)

Machine

Lensmeter Rubric: Machine is clean, no dust or stains The screen must be clean. No dust on the lens refraction. (Under black cap) Machine is turned on. (ready to use)
Transitions tester Rubric: Clean, remained in a good condition and ready to use. Brightness is enough.
Fit Pad Rubric: The device is clean. Screen is always clean after using. Battery is ready to use. A clip is kept in a black tray after finished using.

Equipment

Lenses Sample Showcase Rubric: Lens is clean, no scratch and finger print. Lenses are in a complete set, and keep them following VM guideline in OD-connect. Lenses' name stickers are in a good condition. No dust on the lenses showcase.
Transitions Album Rubric: Clean and remained in a good condition. No scratch on the lenses and fingerprint. Put in a correct color block.
Lens thickness chart & PAL chart. Rubric: Clean and remained in a good condition. No damage or stains.

Staff performance

APPERANCE

Every staff include manager appearance overall are in neat condition. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Every staff include manager represent neat hairstyles. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Man must have clean-shaven mustache and women with natural make up. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
MUST have stuff during working hours including Name Tag, Owndays Glasses, Cloth, Mini Bag and Arm Badge 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail

MANNER AND BEHAVIOR

Manners and behaviors must be at a high level of standard and represent good posture to the customers. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Able to represent a pleasant environment in the shop. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Always find something to do ex. arranging display, tidying glasses, and cleaning shelves. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail

WORKING POSTURE

Staff opened hand instead of pointing when talking with customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Staff has good standing posture toward customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Staff has eyes contact with customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Staff using nice voice tone with customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Staff has smiley face toward customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail

FIRST APPROACH

Every staff always ECHO when attending and greeting customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Every staff approached customers within 30 seconds after entering the shop. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Every staff Introduced OWNDAYS concept to customers. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Every staff recommended *Air Ultem or *Memory Metal product and demonstrate their features. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Every staff has closing speech before leaving. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail

SECOND APPROACH

Every staff approached customer within 3 minutes, can be change accordingly to the situation. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Making Contact: Expand the dialogue. Staff ask questions to find out customer needs. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Discovering: Provide customers needs, compare brand or material for alternative choices to the customers. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Serving: Action to fulfill customer needs. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Every staff holding black tray or cloth while serving customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Staff demonstrated any lens tester to the customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
Take the appropriate action : fiding the new glasses for customer. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail

Knowledge

1. They should know the importance of SSC. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
2. They understand about Eyeball function. (Must have Iris and pupil) 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
3. They can do dispensing full steps. (Should be role play) 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
4. They can suggest to customers how to choose frames for PAL lenses. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
5. They know the importance of 1st approach and 2nd approach. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
6.They have the certainly schedule to do the cleaning of edging water tank. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
7. They all know about the lens operation process -JANCODE using -Loss lens categories -Inventory 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
8. They do the same way to do the balancing. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
9. They know the responsible optician in their area. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail
10. They know well about grade test process. 100% of staff = Hight 80% of staff = Mid 50% of staff = Fail

Summary Details

L&D Trainer
Shop Manager

L&D trainer performance checklist 2024

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Shop Cleanliness

Glass Rubric (Apply to all): Almost no dust, no finger print, no sticky notes on glass. The condition of glass is not harmful to customers. (not broken /not shattered) (90% of all visible glass in store)

Mirror Rubric (Apply to all): Almost no dust, no finger print on mirror. The mirror's angle can be adjusted normally. The condition of mirror is unharmed to customer. (not broken /not shattered) (90% of all visible mirror in store)

Product Display

Furniture & Decoration & Merchandiser

Staff Room Cleanliness

Documents

Notice board

Locker

Cleaning implement

Others

Cleanliness

Glass

Machine

Furniture & Decoration

Office Stationery

Tools

Machine

Trial Lens

Equipment

Furniture & Decoration

Machine

Equipment

APPERANCE

MANNER AND BEHAVIOR

WORKING POSTURE

FIRST APPROACH

SECOND APPROACH

Related checklists

L&D trainer performance checklist 2024

Free L&D trainer performance checklist 2024 Checklist

Go digital today!

Convert your paper checklists into digital forms

Shop Cleanliness

Glass Rubric (Apply to all): Almost no dust, no finger print, no sticky notes on glass. The condition of glass is not harmful to customers. (not broken /not shattered) (90% of all visible glass in store)

Mirror Rubric (Apply to all): Almost no dust, no finger print on mirror. The mirror's angle can be adjusted normally. The condition of mirror is unharmed to customer. (not broken /not shattered) (90% of all visible mirror in store)

Product Display

Furniture & Decoration & Merchandiser

Staff Room Cleanliness

Documents

Notice board

Locker

Cleaning implement

Others

Cleanliness

Glass

Machine

Furniture & Decoration

Office Stationery

Tools

Machine

Trial Lens

Equipment

Furniture & Decoration

Machine

Equipment

APPERANCE

MANNER AND BEHAVIOR

WORKING POSTURE

FIRST APPROACH

SECOND APPROACH

Related checklists