LAXTR Check In Experience

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Valet Arrival

• Did someone greet the guest?

  Yes

  No

  N/A

Lobby Entrance

• Did bellman introduce himself?

  Yes

  No

  N/A

• Did bellman offer their help to the guest?

  Yes

  No

  N/A

• Did bellman introduce guest to host?

  Yes

  No

  N/A

Check in experience

• Did host perform "15-5"?

  Yes

  No

  N/A

• Did host thank guest for loyalty?

  Yes

  No

  N/A

• Did host use guest's name in conversation?

  Yes

  No

  N/A

• Did host ask guest about parking?

  Yes

  No

  N/A

• Did host offer 500 bonus points/$10 FB voucher (If applicable)?

  Yes

  No

  N/A

• Did host tell guest their name and offer further assistance?

  Yes

  No

  N/A

• Did host walk guest towards the elevator?

  Yes

  No

  N/A

• Did host create a personal connection?

  Yes

  No

  N/A

• Did host respond to cues?

  Yes

  No

  N/A

• Did host make it brilliant?

  Yes

  No

  N/A