Leader on Duty Report (rev. 4.20.2021)

• 

• LEADER ON DUTY REPORT

• Conducted on

  Date

• This form allows for your review of the property while Leader on Duty. Please consider staffing levels (whether over or under), as well as repairs, maintenance or cleaning which need to be performed. Please remember to copy appropriate departments.

Valet

• When you valeted your vehicle, was your experience satisfactory?

  Yes

  No

  N/A

• Please describe any deficiencies.

• What time did you valet your vehicle?

  Date

• Yes

  No

  N/A

LOD Room

• Which room did you stay in?

• Was your room in satisfactory condition?

  Yes

  No

• Please describe deficiencies and attach photos if needed.

Front Desk

• How many check-ins?

• How many check-outs?

• Are we oversold?

  Yes

  No

• Are we planning to walk guests and if so where?

• Are any VIP's or groups scheduled to check-in?

  Yes

  No

• List VIP's and groups scheduled to check in

VIP

• Guest Name:

• Room checked prior to arrival?

• Group Name

• Did you personally greet them?

Hotel Lobby

• Is hotel lobby clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

Hotel Lobby Rest Room Inspection

• Is Rest Room floor dry?

  Yes

  No

  NA

• Is a Wet Floor sign out?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is Rest Room orderly and free of trash-no overflowing waste bins?

  Yes

  No

• What time was it when you noticed this issue?

  Date

• Describe the problem and what steps you took to address it.

• Is Rest Room well stocked?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Describe the problem and what steps you took to address it.

Hotel Staffing

• Valet

• Front Desk

• VIP Check-In

• PBX

Pool

• Staffing

• Weather

• Cabanas Sold

• Is the pool area in good condition?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Describe the problem and what steps you took to address it.

Health Club

• Is fitness area orderly and clean of trash?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Describe the problem and what steps you took to address it.

• Are clean towels available?

  Yes

  No

  NA

• Is the equipment and TV's in working condition?

  Yes

  No

  NA

Sundries

• Describe the condition of the store (cleanliness, presentation, and organization).

• Are there any issues that need to be reported?

  Yes

  No

• What time did you notice the issue?

  Date

• Describe the problem and what steps you took to address it.

Miscellaneous

• Describe the condition and cleanliness of all public spaces including parking garage elevators.

• Did you observe other areas of concern or improvement?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue(s) and attach any relevant photos if available.

Issue

Lobbies, Public Areas

• Is the Pedestrian Bridge from Sundries to Event Center clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

Pre-Function

• Is the Pre-Function area clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

Pre-Function Restrooms

• Is restroom floor dry?

  Yes

  No

• Is a wet floor sign out?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is Restroom orderly and without trash buildup?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

• Is Rest Room is sufficiently stocked?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

• If there were any other concerns about the condition of the rest room, describe them here.

Promenade

• Is the escalator and the surrounding area clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

• Is the Promenade area, up to the casino entrance clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

Casino Floor

• Are empty glasses, napkins, and other discarded items being cleaned up quickly?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are trash receptacles overflowing ?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are slot chairs and table game chairs pushed in?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is there carpet area clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

Riverbend Terrace

• Does the area appear clean? Are ashtrays, empty glasses, and napkins clean/ being cleaned up quickly?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are trash receptacles overflowing ?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are slot chairs pushed in?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is there carpet area clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Were there any notable weather challenges? If so, explain.

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Weather challenge details

• If there were any other concerns about the condition of the area, please describe them here.

Designated Smoking Areas - Edge & 18 STEAK Patio

• Do the areas appear to be well maintained (free of glasses, trash emptied, and cigarette urns in good order)?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

Stadium

• List all events or activities in Stadium

• Is the outlet staffed correctly for business levels?

  Yes

  No

  NA

• Is the outlet overstaffed or understaffed?

  Overstaffed

  Understaffed

• What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

• What time was it when you noticed there was an issue?

  Date

• Is the restaurant clean and orderly?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is the staff attentive to guests?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Is the staff trained and knowledgeable of the menu?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Is manager present?

  Yes

  No

  NA

• Did you observe the manager touch tables and interact with guests?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

18 Steak

• # of Reservations

• List all events or activities in 18 Steak

• Is the outlet staffed correctly for business levels?

  Yes

  No

  NA

• Is the outlet overstaffed or understaffed?

  Overstaffed

  Understaffed

• What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

• Is the restaurant clean and orderly?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is the staff attentive to guests?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is the staff trained and knowledgeable of the menu?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is manager present?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Did you observe the manager touch tables and interact with guests?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

Bon Temps Buffet

• Projected Numbers

• Is the outlet staffed correctly for business levels?

  Yes

  No

• Is the outlet overstaffed or understaffed?

  Overstaffed

  Understaffed

• What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

• Is the restaurant clean and orderly?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are menu items properly labeled?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Does food look fresh?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Were any items unavailable for selection?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is the staff attentive?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is the staff trained and knowledgeable of the menu?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Did manager touch tables ?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

PJ's

• Is outlet staffed correctly for business levels?

  Yes

  No

• Is the pastry case clean, orderly, and filled with a good selection of products?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is self serve case completely filled?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Sodas

• Hot Food Items

Club 38

• Is outlet staffed correctly for current business levels?

  Yes

  No

  NA

• Is the outlet overstaffed or understaffed?

  Overstaffed

  Understaffed

• What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

• # of Concierge:

• # of Food Runners:

• # at Bar:

• Describe the quality and presentation of food in Club 38.

• Add quality/presentation photos here.

  Media

• Describe the crowd.

Outlet you Visited

• Which outlet did you visit to eat and how was your experience?

Room Service

• Was your room service experience satisfactory?

  Yes

  No

  N/A

• Please describe any deficiencies.

Cage / mychoice Areas

• Inspect the cleanliness and condition of the cage/mychoice areas (Main and High Limit). Describe below.

• Time inspected

  Date

• Are the stanchions straight and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is signage correct and in good condition / working order?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are all GCA/SSC machines working?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are all mychoice kiosks working?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is staffing appropriate for business level?

  Yes

  No

• Are we over or understaffed?

  Overstaffed

  Understaffed

• What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

• What time was it when you noticed there was an issue?

  Date

Slots

• Are all bill validators in working condition and in service?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are all Slot Machines in working condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Is staffing appropriate for business level?

  Yes

  No

• Are we over or understaffed?

  Overstaffed

  Understaffed

• What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

• What time was it when you noticed there was an issue?

  Date

Table Games

• Are all tables clean and in good condition?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Are all chairs clean and in good condition?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Is staffing appropriate for business level?

  Yes

  No

  NA

• Are we over or understaffed?

  Overstaffed

  Understaffed

• What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

• If we need open more tables, is there enough staff to do so?

  Yes

  No

  NA

Self-Service Beverage Stations

• Are the areas around both self-serve beverage stations clean and being maintained?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are both self-serve beverage stations sufficiently stocked ?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are both self-serve beverage stations sufficiently stocked ?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Are the machines working properly? (Soda, coffee, etc)

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

Casino Beverage

• Is staffing appropriate for business level?

  Yes

  No

• Is the outlet overstaffed or understaffed?

  Overstaffed

  Understaffed

• What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

Ambiance

• Is temperature and music appropriate for the casino floor?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

Exterior Areas, Garage, Valet

• Are the elevators in parking garage clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe any issues here.

• Are the stairwells in parking garage clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe any issues here.

• Are there any lighting issues or outages in the parking garage or surface lot?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe any issues or outages here.

Marketing Events

• List of all events

• Describe the Successes.

• If you observed any challenges or areas of improvement, add them below.

Item

Banquets/Meeting Rooms/Event Center

• List of scheduled events for Banquets/Meeting Rooms/Event Center

Culinary

• Only enter kitchen areas if wearing slip-resistant shoes!

• Inspect the cleanliness and conditions of kitchens. Enter any observations and the time made them in the space below.

• Add photo if available.

  Media

• Explain if there there any staffing challenges.

BOH and Riverfront Café,

• Is the Game Room clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

• Is the Green Room clean and in good condition?

  Yes

  No

  NA

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

• Are the BOH hallways clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

• Is the Micro Market fully stocked? Check both coolers and wall.

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

• Is Riverfront Café, including smoking area, clean and in good condition?

  Yes

  No

• What time was it when you noticed there was an issue?

  Date

• Describe the issue and what steps you or someone else took to address it.

• Inspect Riverfront Café food (hot line, salad) upon arrival or start of your LOD shift.

• What time was it when you first inspected the food in River Front Cafe?

  Date

• Were the food items properly labeled?

  Yes

  No

  NA

• Did food on both hot and salad lines appear to be fresh?

  Yes

  No

  NA

• Inspect Riverfront Café food (hot line, salad) 30 minutes prior to LOD shift ending.

• What time was it when you last inspected the food?

  Date

• Were the food items properly labeled?

  Yes

  No

  NA

• Did food on both hot and salad lines appear to be fresh?

  Yes

  No

  NA

Security

• Were there any security issues during the shift?

  Yes

  No

• Add a section to describe each security issue

Issue

• Details of Incident.

• Security was present in Valet

  Yes

  No

  NA

• Security was present in Parking Garage

  Yes

  No

  NA

• Security was present in Sundries

  Yes

  No

  NA

• Security was present in Hotel

  Yes

  No

  NA

Support Building

• Are the locker rooms clean?

  Yes

  No

  NA

• What time did you observe the locker rooms?

  Date

IT

• Were there any IT issues during the shift?

  Yes

  No

• Add a section to describe each security issue.

Issue

• Explain details and resolution(if known) of issue.

General Summary

• Are any repairs needed?

  Yes

  No

• List repairs needed

Repair

• Detail the equipment and/or area that needs to be repaired. Include any corrective actions already started(put item in Hotsos, verbal report etc)

• Attach photos if available

  Media

• Were there any challenges during shift?

  Yes

  No

• Describe each challenge

Challenge

• Details/Resolution/Suggestions

• Attach photos if available

  Media

• Name and signature of Leader on Duty below. (Signatures only necessary if on a touch-screen device.)

  Sign