Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Environmental
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Select date
Gate Observation Checklist
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Customer Service LOSA Checklist
Arrival
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Were accountable/regulated items stowed and secured properly (baggage, tags, ticket stock)
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Did the CSR wear hearing protection while on the Jetbridge during aircraft arrival?
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Was the Jetbridge positioned so that there was 1" gap between the bumper and aircraft?
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Did the CSR position the Jetbridge so that the aircraft white dot was aligned with the Jetbridge threshold (UA Mainline Only)?
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Did the CSR stop the Jetbridge approximately 5 feet from the aircraft and check for fuselage damage?
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Did the CSR adhere to the requirement to not make any major adjustment within 5' of the aircraft?
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Was auto leveler engaged prior to opening the aircraft door?
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Did CSR knock two times and receive a thumbs up prior to opening aircraft door?
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During non-Jetbridge operations, was passenger safety ensured (designated walking areas, prop arc jet blast, no-smoking) upon arrival?
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Was the Jetbridge door positioned so that the aircraft door can be fully opened and so the auto leveler is approximately 8 inches<br>right of the aircraft door (UAX only)?
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Prior to moving the Jetbridge, did the CSR remove any snow or ice contamination?
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Did the CSR remove any tripping hazards (includes stowing the Mobile Bridge Adaptor if not being used) prior to allowing passengers on the Jetbridge?
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Did the CSR wait for appropriate hand signals from the Ramp prior to moving the Jetbridge?
