Title Page
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Store Number
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Store Name
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Manager on duty
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Conducted on
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Observations made by
Voice of the Customer
Voice of the Customer
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Click here to open Voice of the Customer Web Site
https://woolworthslimited.medallia.com/voc/render-report/?id=27&v=bAF9spyJhC4bALGp_skUF4qDZzGlz.elDDG6E25Jf0CDzzzIG7GlVnhGqiO*1AoV*gmbNsyZlRd-jag7FnpqBuHVEr0uZ-HWHXvoKq0pz4KUknyzolKxF5& -
Through the visit, observe team interaction and attitude.
Fruit and Veg
Voice of the Customer - Fruit and Vegetables
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What is the overriding feedback from our customers responses?
Complete a quality check of the fruit and veg department.
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Are the entire store leader ship team participating in a minimum of two quality checks per day?
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What ownership is the store leadership taking in maintaining good freshness and quality in our fruit and veg departments
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Did you find the fruit and veg department appealing today? <br>Add a photo if you wish.
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Why did you not find it appealing today? Include photos if necessary.
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Add media
Queue Wait Times
Voice of the Customer - Queue Wait Times
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What is the overriding feedback from our customers responses?
Review the traffic management
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Is a priority one call list in place?
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We're the grids showing insufficient operators planned at any point of time?
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We're the grids showing insufficient operators planned at any point of time?
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What did you observe?
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Are shift change overs staggered?
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What did you observe?
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Are there breaks planned for within power hours?
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What did you observe?
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Were supervisor and floor team reactions to priority ones sufficient?
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What did you observe?
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Print the operator performance report; is the Supervisor spending less than 5% of their time on register?
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What did you observe?
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Was the supervisor managing the flow of customers from outside the register?
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What did you observe?
Correct Ticketing
Voice of the Customer - Correct Price Ticketing
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What is the overriding feedback from our customers responses?
Walk an aisle
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Did you observe an over facing?
Walk the perimeter of the store
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We're there any tickets missing or incorrect?
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We're the header cards correct?
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We're the front and back page catalogue specials tied up and ticketed correctly?
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Did you observe an old date pos?
Out of Stocks
Voice of the Customer - Out of Stocks
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What is the overriding feedback from our customers responses?
Count out of stocks in departments
Obtain a copy of the most recent GAP scan report
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Do these gaps reflect the distinct scans on the most recent GAP scan
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What did you observe
Trolleys & Baskets
Voice of the Customer - Trolleys & Baskets
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What is the overriding feedback from our customers responses?
Are the trolleys easily available for:
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Large trolleys?
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Small Trolleys?
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Baby Trolleys?
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Carry Baskets
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Are they in a clean condition?
Ease of Movement
Voice of the Customer - Ease of Movement
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What is the overriding feedback from our customers responses?
Can our customers get around easily?
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Is there sufficient space around all floor displays (6 tiles)?
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What did you observe?
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Did you observe any aisles or departments blocked due to filling processes?
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What did you observe?
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Is there sufficient space between gondola ends (side stacks too large)?
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What did you observe?
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Is there sufficient space between gondola ends and checkouts?
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What did you observe?
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Are any departments rosetted for filling within the power hours?
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What did you observe?
Team Attitude
Voice of the Customer - Team Attitude
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What is the overriding feedback from our customers responses?
From your observations of the team during your visit
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Were the team seen to be engaging the customers?
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What did you observe?
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Add employee observed
Observations
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Employees name
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What did you observe?
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Did you praise the employee for their actions?
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Were they smiling and friendly?
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What did you observe?
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Add employee observed
Observations
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Employees name
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What did you observe?
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Did you praise the employee for their actions?
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Add employee observed
Observations
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Employees name
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What did you observe?
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Did you praise the employee for their actions?
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Were the team dress standards acceptable (correct shirts, name badges, pants, shoes hats)
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What did you observe?
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Add employee observed
Observations
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Employees name
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What did you observe?
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Did you praise the employee for their actions?