Audit

Office

Statement of Purpose displayed and current

Policies & Procedures Folder displayed and current

Incident and Accident Reports Folder displayed and up to date with summary log at the front

Complaints and Compliments Folder displayed and up to date with summary log at the front

Evidence of notifications sent to CQC, local authority and FSC

Carer and customer memo file up to date

Staff Handbook displayed and current

Business insurance certificate displayed and current

CQC certificate displayed and current

UKHCA certificate displayed and current

Business continuity plan displayed and current

Evidence of Daily Catch Up Diary being used

Evidence of meeting minutes being recorded

Evidence of Action Boards being used

Evidence of Weekly Planning Board being used

Top 5 up to date

Is the boat moving in the right direction up to date

Is the boat moving faster chart up to date

Office desks clear and tidy

Walls and floor clear of rubbish

Employee of Month chart up to date

Employee of the Month on Facebook

Latest documents from Nest on Dropbox and being used

Filing all clear

First aid kit fully stocked

Electrical appliances safe and clean

Fire extinguisher in date

Fire blanket in kitchen present

Smoke alarm tested

Office environment safe

Staff notice board up to date

Washing up area clear

General office tidiness

StaffPlan and PASS System review

Customer reviews on Staffplan up to date and on whiteboard

Carer reviews on StaffPlan up to date and on whiteboard

Training on StaffPlan up to date and on whiteboard

Recruitment documents on StaffPlan up to date (e.g. MOT certificate, insurance, etc)

All alerts on PASS System resolved correctly

Carer files

Name of carer 1

Recruitment and file checklist at front of file

Application form fully completed

Full working history and all gaps accounted for

Work references present and matches dates on application form

Personal reference present and matches dates on application form

Proof of photo ID

2 proofs of address

Evidence of right to work in UK

Record of interview

Health declaration completed

Evidence of offer letter sent

Acceptance letter present

Contract signed and dated by employee

Contract signed and dated by employer

Working time directive completed

Proof of Gov.uk check to assess driver points total and confirm they are not disqualified

If foreign driving licence, evidence to check driver status

MOT certificate on file and on StaffPlan and in date

Business insurance class 1 certificate on file and on StaffPlan and in date

Driving for Work Policy Signed

Copy of ID badge

DBS certificate valid

CIS certificate

Moving & Handling training certificate (annual update)

Medication training certificate (annual update)

Infection control certificate (annual update)

Protecting Adults from Abuse certificate (annual update)

Protecting Children from Abuse (annual update)

Food hygiene and preparation (annual update)

Health & Safety including COSHH (annual update)

Basic life support (3 yearly update)

Fire safety awareness (annual update)

Mental capacity act (annual update)

Evidence of handover meeting

Spot check conducted in last 6 months

Supervision conducted in last 6 months

End of probation performance appraisal

Annual appraisal conducted

Carer details correct on StaffPlan

Carer details correct on Highrise

Carer details correct on PASS System

Customer file

Name of customer 1

Front page completed correctly

Detailed directions to customer's home

Access details on PASS and StaffPlan

3 emergency contacts given

Support plan completed with detail

Customer guide declaration of receipt signed

Risk assessments completed with detail

Evidence of equipment checks being carried out

Medication support plan completed and signature of consent obtained

Customer consent form signed

Visit notes being completed correctly on PASS

MAR sheet information being completed correctly on PASS

Evidence for lasting powers of attorney present

Confirmation of instructions / purchase order form present

Terms of business fully signed and charge rates for care given

Signed by customer

Signed by assessor

Review conducted in last 6 months

Review evident on StaffPlan

Customer details correct on StaffPlan

Customer details correct on Highrise

Audit conducted by
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.