Loganair Quality Control Checklist

• Audit Title

• Station

• Audit Date

  Date

• Audit Report Prepared By:

• Team Members

GENERAL INFORMATION

• Flight(s) Observed

• Gate(s) Observed

Check-In

• Is Videcom set signed out?

  Yes

  No

  N/A

• Is desk tidy, cupboards locked, bin empties, baggage belt off and key removed (if applicable)?

  Yes

  No

  N/A

• Is desk signage in place?

  Yes

  No

  N/A

• Are passenger information leaflets available and on display?

  Yes

  No

  N/A

• Are staff wearing the correct uniform items?

  Yes

  No

  N/A

• Is the Station Read and Sign up to date?

  Yes

  No

  N/A

• Did check-in commence on time?

  Yes

  No

  N/A

• Are staff using their own system sign-ins?

  Yes

  No

  N/A

• Are customers asked about DGO or Lithium Batteries in their hold baggage?

  Yes

  No

  N/A

• Did check-in close at STD -30?

  Yes

  No

  N/A

• Was Flight called to the gate at -30?

  Yes

  No

  N/A

Security

• Did it open on time?

  Yes

  No

  N/A

• Are there both male and female screening staff?

  Yes

  No

  N/A

Departure Lounge

• Is it clean and tidy?

  Yes

  No

  N/A

• Has boarding set been switched on?

  Yes

  No

  N/A

• Is there a baggage gauge available if required?

  Yes

  No

  N/A

• Does the tannoy/PA system work

  Yes

  No

  N/A

• Was the flight called for boarding in sufficient time?

  Yes

  No

  N/A

• Where PRMs identified for pre-boarding and assisted to the aircraft?

  Yes

  No

  N/A

• Was the system used to reconcile customers at the gate?

  Yes

  No

  N/A

• Were boarding cards securely disposed of after departure?

  Yes

  No

  N/A

• Is there a stock of manual and valet tags available at the gate?

  Yes

  No

  N/A

• Was the flight called to board correctly? (Fly No. / Destination )

  Yes

  No

  N/A

PPE and RAMP

• Does the station use/complete the daily equipment check books?<br>

  Yes

  No

  N/A

• Hearing protection worn.<br>

  Yes

  No

  N/A

• Safety vest worn in good condition and fastened<br>

  Yes

  No

  N/A

• Gloves and appropriate footwear.<br>

  Yes

  No

  N/A

• Proper and approved uniforms worn.<br>

  Yes

  No

  N/A

• ID badge properly displayed on outer garment.<br>

  Yes

  No

  N/A

• Employees NOT using portable electronic devices (PED).<br>

  Yes

  No

  N/A

• No oil/fluid leaks from GSE on ground.<br>

  Yes

  No

  N/A

• Adequate night time ramp lighting.<br>

  Yes

  No

  N/A

• Clear access to fire extinguishers.<br>

  Yes

  No

  N/A

• Fire extinguishers current with tags,pin & charge.<br>

  Yes

  No

  N/A

PRE-ARRIVAL SETUP

• FOD check completed.<br>

  Yes

  No

  N/A

• Chocks available for arrival, stowed outside of safety zone.<br>

  Yes

  No

  N/A

• Unattended motorized equipment is turned off.<br>

  Yes

  No

  N/A

• Are customer access routes safe and clear of obstructions (slip/trip/fall hazards)?

  Yes

  No

  N/A

• Ramp staff present prior to aircraft arrival.<br>

  Yes

  No

  N/A

• Agents and vehicles do not approach moving A/C.<br>

  Yes

  No

  N/A

• Chocks applied immediately after engines spooled down and Anti cols switched off<br>

  Yes

  No

  N/A

• No GSE driven or parked under aircraft.<br>

  Yes

  No

  N/A

• Agents riding on GSE only where seats are provided.<br>

  Yes

  No

  N/A

AIRCRAFT TURNAROUND

• Are all vehicles driven at the correct speeds on the ramp and apron roads?

  Yes

  No

  N/A

• 2 stop brake-check completed.<br>

  Yes

  No

  N/A

• All GSE guided into aircraft using approved hand signals.<br>

  Yes

  No

  N/A

• Guide person is not positioned between GSE and aircraft.<br>

  Yes

  No

  N/A

• GSE does not strike aircraft while positioning.<br>

  Yes

  No

  N/A

• Motorized GSE parked with chocks in place and parking brake set and two inches of clearance (if unattended, it should be shut down).<br>

  Yes

  No

  N/A

• Cargo doors opened properly and in accordance with procedures. <br>

  Yes

  No

  N/A

• Is the pogo stick in place prior to customers disembarking?

  Yes

  No

  N/A

• Rear compartments of aircraft are offloaded first. (if applicable)<br>

  Yes

  No

  N/A

• GSE follows travel paths away from engines and fuselage.<br>

  Yes

  No

  N/A

• Agents do not walk between equipment.<br>

  Yes

  No

  N/A

• GSE does not block fuel truck emergency movement.<br>

  Yes

  No

  N/A

• Agents riding on GSE only where seats are provided.<br>

  Yes

  No

  N/A

• Is the aircraft loaded in accordance with the LIRF?<br>

  Yes

  No

  N/A

• All GSE is at least two inches from aircraft.<br>

  Yes

  No

  N/A

• Are all baggage labels and cargo checked prior to loading <br>

  Yes

  No

  N/A

• Has all AAA paperwork been checked and reconciled prior to departure?

  Yes

  No

  N/A

• Are the holds nets properly secured and checked after loading?<br>

  Yes

  No

  N/A

• Is the pogo stick correctly stowed post customer boarding?

  Yes

  No

  N/A

• Cargo doors closed properly and in accordance with procedures. <br>

  Yes

  No

  N/A

DEPARTURE

• Pre-departure Inspection completed<br>

  Yes

  No

  N/A

• Is a headset used for engine start?

  Yes

  No

  N/A

• Correct hand signals used at all times<br>

  Yes

  No

  N/A

• GPU hatch closes and checked once cable removed?

  Yes

  No

  N/A

• Chocks removed only after captain gives the command<br>

  Yes

  No

  N/A

Findings and Observations

Finding

• Finding or Observation Description

• Severity of Finding

  Potentially Catastrophic

  Hazardous

  Major

  Minor

  Negligible

• Corrective Action Required

• Corrective Action Taken

• Corrective Action Assigned To:

• Corrective Action Due By

  Date