Moment Of Truth

Total Loss Analysis

Total Stock Loss

Stock Count Loss

Top Categories

Wastage

Top Categories

Housekeeping

Top Categories

Garden Centre Usage

Top Categories

Theft

Top Categories

Other Adjustments

Top Categories

SLIP

Is the SLIP complete, accessible and used as a living document?

Do the actions contained within the SLIP reflect the stock loss result?

Are the actions SMART and achievable?

Does the centre have a Red route that reflects seasonal layout and visible to all colleagues?

Further observations and recommendations

CCTV system

Is the CCTV system operational?

Is the system time and date correct?

Does the CCTV system hold 30 days of footage?

Are all CCTV cameras in working order and unobstructed?

Has the CCTV system been reviewed in the Period Health & Safety document?

Can CCTV footage be copied to disc/USB by colleagues within the centre?

Further observations and recommendations

Site Entrance/Perimeter Security

Are the Entrance/Exits to the site in working order and lockable?

Is the Onwatch signage in place and visible?

Are external CCTV and PIR sensors in working order, unobstructed and located in the correct areas?

Does the centre have multiple entrances?

Are Auto doors set to one way where applicable?

Are all Fire exits closed when not in use?

Further observations and recommendations

Plant Area

If the centre has a one way entrance is it in working order?

Is there evidence of water damage to the one way entrance (caused by the centre)

Is stock merchandised in a way to maximise the impact of the gates?

Is there a Clearance area set up and visable?

Is there sufficient CCTV signage within the area?

Are all CCTV cameras and PIR's in working order, undamaged and correctly positioned?

Further observations and recommendations

Shop Area

Is there CCTV signage at the Building entrance?

Are all doors to staff areas closed and secured where possible when not in use?

Further observations and recommendations

Garden Machinery

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Tools

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Garden Wear (Inc. High Value Wellington Boots, Gloves & Clothing)

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Watering (Inc. Hozelock/Karcher)

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Fertilisers & Chemicals

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Wild Bird Care & Pets

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Where reviewed is there any evidence of out of date wild bird or pet food on display?

Where reviewed is short life products being managed as per the trading discount policy?

Further observations and recommendations

Seasonal Goods

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Homeware

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Toys and Books

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Gifting

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Food & Alcohol

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Where reviewed is there any evidence of out of date food on display?

Where reviewed is short life products being managed as per the trading discount policy?

Further observations and recommendations

Yankee Candles

Is Product protection in place and correctly applied?

Is there sufficient CCTV signage within the area?

Is there sufficient Dummy camera use within the area?

Further observations and recommendations

Till Area

Are golfball detachers secured when unattended?

Are there countercache located at every till and secured?

Are there countercache used as per procedure?

Are suitable Panic alarms at the till points?

Are the deactivator pads in working order?

Further observations and recommendations

Customer First (1410000035)

Is the Customer First code in use?

Is the customer first process being followed correctly?

Are customer first sheets being removed from the tills weekly?

Is there evidence that the Customer First code use has been reversed?

Further observations and recommendations

Electronic Article Surveillance (EAS)

Is the EAS tagging system in working order?

What system is in place in the centre?

Is the weekly EAS test log completed?

Are all product protection devices stored correctly?

Does the centre have a sufficient quantity of product protection devices?

Further observations and recommendations

Restaurant

Are there countercache located at every till and secured?

Are there countercache used as per procedure?

Are suitable Panic alarms at the till points?

Further observations and recommendations

Goods in Areas

Is the warehouse door closed when not in use?

Is the goods in gate closed and secured when not in use?

Where reviewed has Horti stock removed from sale, awaiting wastage, show evidence of reductions?

Does the centre have a waste patrol area?

Are storage areas neat, tidy and organised?

Are Yard areas neat, tidy and organised?

Are storage containers closed and secured when not in use?

Further observations and recommendations

Stock management

Where reviewed are deliveries processed and receipted within 24hrs?

Are CDC deliveries received and booked in in a timely manner?

Are colleagues following the CDC short delivery process?

Are all Inter Store Transfers actioned and completed?

Current Number of ITN issues

Have all ITN issues been identified and reported?

Current number of P.O issues

Have all P.O issues been identified and reported?

Further observations and recommendations

Adjustments

Has the Centre recorded adjustments for theft?

Have the centre recorded incidents of theft?

Has waste been stock adjusted as per company procedures?

Have all adjustments been processed using the correct reason codes?

Have any errors been corrected?

Further observations and recommendations

Further Observations

Feedback & Action Plan Sign Off
Feedback and Action Plan Agreed LP
Feedback and Action Plan Agreed GCM
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.