Moment Of Truth

SLIP

  • Is the SLIP complete, accessible and used as a living document?

  • Do the actions contained within the SLIP reflect the stock loss result?

  • Are the actions SMART and achievable?

  • Does the centre have a Red route that reflects seasonal layout and visible to all colleagues?

  • Further observations and recommendations

CCTV system

  • Is the CCTV system operational?

  • Is the system time and date correct?<br>

  • Does the CCTV system hold 30 days of footage?

  • Are all CCTV cameras in working order and unobstructed?

  • Has the CCTV system been reviewed in the Period Health & Safety document?

  • Can CCTV footage be copied to disc/USB by colleagues within the centre?

  • Further observations and recommendations

Site Entrance/Perimeter Security

  • Are the Entrance/Exits to the site in working order and lockable?

  • Where reviewed is the perimeter fence intact?

  • Is the Onwatch signage in place and visible?

  • Are external CCTV and PIR sensors in working order, unobstructed and located in the correct areas?

  • Does the centre have multiple entrances?

  • Are Auto doors set to one way where applicable?

  • Are all Fire exits closed when not in use?

  • Further observations and recommendations

Plant Area

  • If the centre has a one way entrance is it in working order?

  • Is there evidence of water damage to the one way entrance (caused by the centre)

  • Is stock merchandised in a way to maximise the impact of the gates?

  • Is there sufficient CCTV signage within the area?

  • Are all CCTV cameras and PIR's in working order, undamaged and correctly positioned?

  • Further observations and recommendations

Shop Area

  • Is there CCTV signage at the Building entrance?

  • Are all doors to staff areas closed and secured where possible when not in use?

  • Further observations and recommendations

Garden Machinery

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Tools

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Garden Wear (Inc. High Value Wellington Boots, Gloves & Clothing)

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Watering (Inc. Hozelock/Karcher)

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Fertilisers & Chemicals

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Wild Bird Care & Pets

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Where reviewed is there any evidence of out of date wild bird or pet food on display?

  • Where reviewed is short life products being managed as per the trading discount policy?

  • Further observations and recommendations

Seasonal Goods

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Homeware

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Toys and Books

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Gifting

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Food & Alcohol

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Where reviewed is there any evidence of out of date food on display?

  • Where reviewed is short life products being managed as per the trading discount policy?

  • Further observations and recommendations

Yankee Candles

  • Is Product protection in place and correctly applied?

  • Is there sufficient CCTV signage within the area?

  • Is there sufficient Dummy camera use within the area?

  • Further observations and recommendations

Till Area

  • Are golfball detachers secured when unattended?

  • Are there countercache located at every till and secured?

  • Are there countercache used as per procedure?

  • Are suitable Panic alarms at the till points?

  • Are the deactivator pads in working order?

  • Further observations and recommendations

Customer First (1410000035)

  • Is the Customer First code in use?

  • Is the customer first process being followed correctly?

  • Are customer first sheets being removed from the tills weekly?

  • Is there evidence that the Customer First code use has been reversed?

Electronic Article Surveillance (EAS)

  • Is the EAS tagging system in working order?

  • What system is in place in the centre?

  • Is the weekly EAS test log completed?

  • Further observations and recommendations

Restaurant

  • Are there countercache located at every till and secured?

  • Are there countercache used as per procedure?

  • Are suitable Panic alarms at the till points?

  • Further observations and recommendations

Goods in Areas

  • Is the warehouse door closed when not in use?

  • Is the goods in gate closed and secured when not in use?

  • Where reviewed is stock stored correctly to avoid damage?

  • Where reviewed has Horti stock removed from sale, awaiting wastage, show evidence of reductions?

  • Does the centre have a waste patrol area?

  • Are storage areas neat, tidy and organised?

  • Are storage containers closed and secured when not in use?

  • Further observations and recommendations

Stock management

  • Where reviewed are deliveries processed and receipted within 24hrs?

  • Are CDC deliveries received and booked in in a timely manner?

  • Are colleagues following the CDC short delivery process?

  • Are all Inter Store Transfers actioned and completed?

  • Are all product protection devices stored correctly?

  • Does the centre have a sufficient quantity of product protection devices?

  • Further observations and recommendations

Adjustments

  • Has the Centre recorded adjustments for theft?

  • Have the centre recorded incidents of theft?

  • Has waste been stock adjusted as per company procedures?

  • Have all adjustments been processed using the correct reason codes?

  • Have any errors been corrected?

  • Further observations and recommendations

Further Observations

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