Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
First Impression
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Signage - Signage is clean, illuminated as per the day part, in good condition and to spec.
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FOH Exterior - Presence of window decals, neat, clean and straight.
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FOH Interior - Walls, floors, windows and ceilings all clean and in good condition
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Seating is Neat and Clean
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Front Counter - Clean, uncluttered, no tip jars, spec POS systems
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Display Chiller is clean, organized and fully stocked
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Music - At an appropriate level, spec music being played. No music from the BOH can be heard
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Consumer Complaints - All complaints are dealt with adequately and within a 24hr period
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Team Work - Good communication between all staff, the team is working as one unit.
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Outside Seating is clean and well maintained
Muncipality Complaince
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Muncipality File available/organised
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Trade License Available
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Tenancy Contract Available
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Atleast one Certified PIC on duty
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Basic Food Hygiene Certificates for Staff Available
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OHC for Staff available
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Pest Control Contract Available - Request Record
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MSDS for all Chemicals available
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Temperature Logs Available for last 60 Days
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Cooking Logs Available for last 60 Days
Equipement
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Oven is clean and in working condition
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Grill is clean and in working condition
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Freezer is clean and in working condition - Right Temperature
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Chiller is clean and in working condition - Right Temperature
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Make Line - layout is according to standard, No cross contamination, inserts are clean and organsied, when product is not in use it is kept closed
Back of the House
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All chemicals are in their designated place - No chemical contamination
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Prep Area - Clean, Organized and Sanitized.
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Storage Areas - Clean and organised. Depp cleaning schedules in place and being adhered to
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Staff Areas - Neat, clean and free of smell
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Wash areas - Basins are free of clutter, Mixers are in good condition and not leaking
Restaurant Safety & Management
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Waste Disposal - Dustbins are deep cleaned and emptied regularly
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Daily Briefing Record is Present
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SOPS - All documents on the walls are spec, in good condition
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Equipent and first aid - Present, stocked and maintaned
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Garbage Area - Neat, clean and free of smell.
Counter Service / Call Centre
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Order Taking - Customers are greeted upon approach
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Order taking techniques - Evidence of upselling and suggestive selling
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Order Taking process - Full process is adhered to. Customer is given all details, order is repeated and amount is given
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Packaging - Only branded packaging is in use
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Call is being answered within 3 Rings
Staff Apperance
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Management - At least one manager is present and on shift
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Uniforms - All staff are in correct uniform, uniforms are neat, cleaned, good condition,name tags
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Hair and Makeup - All brand spec is being followed
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Shaving - All men are cleanly shaved in accordance to governement regulations for restaurants
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All staff members know about current promotions/targets/goals