Title Page

  • Document No.

  • Client / Site

  • Conducted on

  • Prepared by

OPERATING MANUALS

  • All manuals are online - See POSTLINK - Quick Links

  • LPO Manual

  • Passport Interview Procedures (if applicable) 2008

  • CBA General Instructions MARCH 2004

AUSTRALIA POST SIGNAGE

  • External AP Signage/Prime Sign including pylon signs of a suitable standard

  • Interior AP Signage meets the standards.

  • Approved Hours of Business signage on display and of a suitable standard

  • Approved Security signage is displayed on front window.

  • Posting Box has Dangerous goods sticker displayed.

  • Posting Box has clearance times displayed.

POSTERS & BROCHURES

  • Are all posters applicable to the business

  • Current brochures and charges booklets in use as per POSTLINK

MERCHANDISING

  • All merchandise, fixtures and fittings clean and tidy.

  • Withdrawn Philatelic stock not on sale - return to LPO Distribution if necessary

  • Confirm floor plan is current. If not please request updated floor plan.

IMAGE

  • Is shop neat and tidy. Workplace Health and Safety not breached.

  • Internal disable access through internal shop meets standard.

  • Counter areas and serving positions tidy and maintained.

  • Is standard of external paintwork suitable

  • Is standard of internal paintwork suitable.

POST OFFICE BOX AREA

  • Is POB area clean tidy and free of rubbish.

  • Are door numbers correct and in good condition

  • Is the area above the boxes clean and free of unsightly items.

  • Is installation correct and have all boxes installed been approved.

Run Audit Action List. (Run from Admin menu in POB

  • Confirm there are no outstanding items on the Audit Action List.

Run POB Site Statistics report.

  • Do vacancies and Not In Use match report

SECURITY

Print last Security Audit Report for the outlet.

  • Is the office security compliant

  • Check general security in outlet is in line with current security standards

  • Are TLCC's operational and bolted down.

  • Are windows clean? Is clear window policy being followed?

CERTIFICATIONS

  • Are scales AP approved and certified?

FACILITIES

  • Does site have a passport camera - owned or leased.

  • Is the passport camera working properly

  • Keypads - Is a photocopier present

Print LiPOMS Facilities Report.

  • Check office details are correct.

  • Check delivery points (Contract, Counter, POB, Transit)

  • Check Australia Post equipment installed. EPOS and Passport Camera equipment

MISCELLANEOUS

  • Check delivery journals and scanner are in use.

  • Check tax invoice books are on hand

  • Check condition and number of date stamps on hand.

  • Is postmark impression book being used.

  • Does the office have a black light and is it working.

  • Is mail streaming in place.

  • Email Credit Management 1 week out to confirm amount on stock account.

  • Check there are no outstanding cash discrepancies in discrepancy management.

  • Advise Licensee of incoming Licensees training schedule as per Training Calendar

  • Provide outgoing Licensee "Disclosure of Contact Information of Outgoing Licensee"

  • Does the Licensee have a Lease?

  • How long until the end of term for the lease.

  • Is there an option on the lease. If so, how long?

GENERAL REMARKS

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The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.