All manuals are online - See POSTLINK - Quick Links
Passport Interview Procedures (if applicable) 2008
CBA General Instructions MARCH 2004
AUSTRALIA POST SIGNAGE
External AP Signage/Prime Sign including pylon signs of a suitable standard
Interior AP Signage meets the standards.
Approved Hours of Business signage on display and of a suitable standard
Approved Security signage is displayed on front window.
Posting Box has Dangerous goods sticker displayed.
Posting Box has clearance times displayed.
POSTERS & BROCHURES
Are all posters applicable to the business
Current brochures and charges booklets in use as per POSTLINK
All merchandise, fixtures and fittings clean and tidy.
Withdrawn Philatelic stock not on sale - return to LPO Distribution if necessary
Confirm floor plan is current. If not please request updated floor plan.
Is shop neat and tidy. Workplace Health and Safety not breached.
Internal disable access through internal shop meets standard.
Counter areas and serving positions tidy and maintained.
Is standard of external paintwork suitable
Is standard of internal paintwork suitable.
POST OFFICE BOX AREA
Is POB area clean tidy and free of rubbish.
Are door numbers correct and in good condition
Is the area above the boxes clean and free of unsightly items.
Is installation correct and have all boxes installed been approved.
Confirm there are no outstanding items on the Audit Action List.
Do vacancies and Not In Use match report
Is the office security compliant
Check general security in outlet is in line with current security standards
Are TLCC's operational and bolted down.
Are windows clean? Is clear window policy being followed?
Are scales AP approved and certified?
Does site have a passport camera - owned or leased.
Is the passport camera working properly
Keypads - Is a photocopier present
Check office details are correct.
Check delivery points (Contract, Counter, POB, Transit)
Check Australia Post equipment installed. EPOS and Passport Camera equipment
Check delivery journals and scanner are in use.
Check tax invoice books are on hand
Check condition and number of date stamps on hand.
Is postmark impression book being used.
Does the office have a black light and is it working.
Is mail streaming in place.
Email Credit Management 1 week out to confirm amount on stock account.
Check there are no outstanding cash discrepancies in discrepancy management.
Advise Licensee of incoming Licensees training schedule as per Training Calendar
Provide outgoing Licensee "Disclosure of Contact Information of Outgoing Licensee"
Does the Licensee have a Lease?
How long until the end of term for the lease.
Is there an option on the lease. If so, how long?