Title Page
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Document No.
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Office Checked.
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Licensees Name.
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Conducted on
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Prepared by
OPERATING MANUALS
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All manuals are online - See POSTLINK - Quick Links
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Confirm there are no copies of outdated manuals on hand in the outlet.
AUSTRALIA POST SIGNAGE
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External AP Signage/Prime Sign including pylon signs of a suitable standard
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Interior AP Signage meets the standards.
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Approved Hours of Business signage on display and of a suitable standard
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Approved Security signage is displayed on front window.
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Posting Box has Dangerous goods sticker displayed.
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Posting Box has clearance times displayed.
POSTERS & BROCHURES
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Are all posters applicable to the business
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Current brochures and charges booklets in use as per POSTLINK
MERCHANDISING
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All merchandise, fixtures and fittings clean and tidy.
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Withdrawn Philatelic stock not on sale - return to LPO Distribution if necessary
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Confirm floor plan is current. If not please request updated floor plan.
IMAGE
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Is shop neat and tidy. Workplace Health and Safety not breached.
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Internal disable access through internal shop meets standard.
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Counter areas and serving positions tidy and maintained.
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Is standard of external paintwork suitable
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Is standard of internal paintwork suitable.
POST OFFICE BOX AREA
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Is POB area clean tidy and free of rubbish.
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Are door numbers correct and in good condition
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Is the area above the boxes clean and free of unsightly items.
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Is installation correct and have all boxes installed been approved.
Run POB Service Status Report - Generate report prior to visit. To generate, go to POGO. SAP. Business Objects - BI Launchpad Login. Select Service Status Report. Select Workcentre. Then select Status (click binoculars icon). Select all except leased services. Click OK to generate report. Export report and print.
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Do vacancies and Not In Use match report
SECURITY
Print last Security Audit Report for the outlet.
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Is the office security compliant
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Check general security in outlet is in line with current security standards
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Are TLCC's operational and bolted down.
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Are windows clean? Is clear window policy being followed?
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Record details of office safes installed.
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Take pictures of safes installed.
CERTIFICATIONS
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Are scales AP approved and certified?
FACILITIES
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Does site have a passport camera - owned or leased.
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Is the passport camera working properly
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Key Pass - Is a photocopier present
Print WCIS Facilities Report.
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Check office details are correct.
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Check delivery points (Contract, Counter, POB, Transit)
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Check Australia Post equipment installed. EPOS and Passport Camera equipment
MISCELLANEOUS
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Check delivery journals and scanner are in use.
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Check tax invoice books are on hand
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Check condition and number of date stamps on hand.
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Is postmark impression book being used.
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Does the office have a black light and is it working.
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Is mail streaming in place.
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Email Credit Management 1 week out to confirm amount on stock account.
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Check there are no outstanding cash discrepancies in discrepancy management.
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Advise Licensee of incoming Licensees training schedule as per Training Calendar
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Provide outgoing Licensee "Disclosure of Contact Information of Outgoing Licensee". Disclosure to be completed during visit.
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Does the Licensee have a Lease?
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How long until the end of term for the lease.
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Is there an option on the lease. If so, how long?
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If PO Building is rented, advise Licensee that new Licensee needs to provide a signed lease 2 weeks prior to assignment day. If this is not produced, the assignment will be delayed by 2 weeks.
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Advise Licensee the stock account will be blocked 2 weeks prior to assignment date. Sufficient supplies of core product will need to be on hand at time of assignment.
GENERAL REMARKS
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General Remarks
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General Remarks
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General Remarks
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General Remarks
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General Remarks