Title Page
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Document No.
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Outlet Name
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Licensee/Manager
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Conducted on
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Retail Rewards Month
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Prepared by
Pre-Audit preparation
Pre-Audit Preparations
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Retail Rewards
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Revenue Report
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LiPoms Data Report
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Scanning Compliance Report
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MyPost Report
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Security Compliance Report
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Discrepancy Report
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Passport and ID&V Error Reports
Retail essential measures
RETAIL ESSENTIAL MEASURES
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Public Liability Insurance confirmed.
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Mandatory Training up to date.
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Office is Security Compliant
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Cash Management Plan compliance
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Stock Credit Account compliance
Retail performance measures
RETAIL PERFORMANCE MEASURES
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Sales Challenge result - % against last years sales + 1%
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Retail Services - % against last years sales + 1%
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Customer Satisfaction - score out of 10 - Target 9.2.
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Identity Services Processing - Target 98%
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Scanning Compliance - Target 97.5%
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Mail Streaming - are mail streaming arrangements in place
Outlet observations
OUTLET OBSERVATIONS
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Is outlet Stand-alone - if in-conjunction, note type of business and lines stocked.
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Local Issues - are there any local issues?
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Customer Complaints - is level of complaints satisfactory?
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Shop Presentation reviewed
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Maintenance of Building including painting
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External Signage
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General appearance
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PO Box Installation ok and sufficient boxes available.
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Photo of front of building
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Photo of PO Boxes
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Merchandising reviewed
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Presentation of stock
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Pricing of stock
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Presentation of impulse stock
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Stock levels
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Photo from front door
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Photo from Counter
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Monthly Promotional Planners utilised
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Top 10 customers for outlet.
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Best selling lines
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Best local product
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School/Club or Nursing home visits planned.
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Business Development Ideas discussed.
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Changes to customer traffic or buying patterns
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Changes to local demographics
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Are there any external factors effecting business - drought/business closures etc.
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In Rural and Regional locations, note other retail outlets in town.
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Does the LPO have Contractors operating from the outlet. If so, how many operated by Licensee
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Involvement in local promotions, sponsorships, business or community groups
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Office safety plan
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MyPost - outlet participation
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Number of Concession Card applications YTD
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Number of MyPost Delivery card applications YTD
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Number of Digital Receipts YTD
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Number of Business 250 membership registrations YTD
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Confectionery program participation
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Soft drinks or water
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Peters Icecream
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Extended range of FMCG
Financial performance
FINANCIAL PERFORMANCE
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Review LiPoms and Business Payment reports
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Does office have a Business Plan
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Error Notices - no outstanding e/n and frequency satisfactory
Other discussion points
OTHER DISCUSSION POINTS
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Does the Licensee have any concerns about their Licence.
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