LPO Business Development Meeting

• Outlet

• Document No.

• Conducted With

• Conducted on

  Date

• Prepared by

Review of Reports

• Revenue Report Required

  Yes

  No

  N/A

• Access the Revenue Report at this location.
  https://auspost.sharepoint.com/sites/iportal/Pages/home.aspx

• POMs Report Required

  Yes

  No

  N/A

• Access the POMs Reporting at this location.
  https://sso.auspost.com.au/fed/idp/initiatesso?providerid=https://www.xactlycorp.com

• Retail Rewards Report Required

  Yes

  No

  N/A

• Access the Retail Rewards Reporting at this location.
  http://share/team/RetailServices/RNP/RNP%20Library/Forms/Summary.aspx?RootFolder=%2Fteam%2FRetailServices%2FRNP%2FRNP%20Library%2FLPOs%2FRetail%20Rewards

• Retail CX and NPS Reports Required

  Yes

  No

  N/A

• Access the Retail CX and NPS Reporting at this location.
  http://share/team/RetailServices/RNP/RNP%20Library/Forms/Summary.aspx?RootFolder=%2Fteam%2FRetailServices%2FRNP%2FRNP%20Library%2FLPOs%2FRetail%20Rewards

• MyPost Report Required

  Yes

  No

  N/A

• Access the MyPost Reporting at this location.

• Awaiting Collection and Overdue Scanning Reporting

  Yes

  No

  N/A

• Access the Post Office Box reporting at this location.

• Post Office Box Reports

  Yes

  No

  N/A

• Access the Post Office Box reporting at this location.
  http://sbi.corp.auspost.local/BOE/BI?sap_sysid=PB1&sap_client=031&language=en

Observations

• How is the General Appearance of the Outlet

  Neat and Tidy

  Discussed Further

• Does the Outlet have any PO Boxes Installed

  Yes

  No

• Does a review of the POB Vacancy Report show a reasonable amount of boxes that are vacant

  Yes

  No

• What strategy would assist the Licensee to help increase leasing opportunities?

• A further discussion to establish if the opportunity exists to install more PO Boxes to meet demand. What were the outcomes discussed?

Image Capture

• Add photos of the external aspects of the outlet

  Media

• Is outlet stand alone or in-conjunction

  Stand Alone

  In-conjunction

• As the outlet is in-conjunction what type of business is it co-located with?

  Select Chemist Dry Cleaner General Store Gift Hardware Lotto Milk Bar / Deli Newsagent Other Service Station / Roadhouse Unknown

  • Chemist
  • Dry Cleaner
  • General Store
  • Gift
  • Hardware
  • Lotto
  • Milk Bar / Deli
  • Newsagent
  • Other
  • Service Station / Roadhouse
  • Unknown

• Describe the appearance of the outlet.

• Presentation of stock in the outlet is

  Displayed Well

  Tips Discussed

• Tips covered included

  Select Like Products Grouped Together Focus on Stock Gaps Identify "Dead Stock" Leverage impulse zones Other

  • Like Products Grouped Together
  • Focus on Stock Gaps
  • Identify "Dead Stock"
  • Leverage impulse zones
  • Other

• What other tips were discussed to assist in the improvement of stock presentation at the outlet?

• Does the outlet clearly price or ticket stock on display

  Yes

  No

• What further action is required?

• Add Photos of the Retail Space of the outlet

  Media

Retail Performance Measures

• Sales Challenge result - % against last years sales + 1%

• Retail Services - % against last years sales + 1%

• Customer Satisfaction - score out of 10 - Target 9.2.

• Identity Services Processing - Target 98%

• Scanning Compliance - Target 97.5%

• Mail Streaming - Are mail streaming arrangements in place

  Yes

  No

• What further action is required?

Business Payments

• Do you have a MyPost account for POMS

  Yes

  No

• Information to sign-up for a My Post can be found here:

• Do you have any questions about your POMs payments?

  Yes

  No

• Questions Raised About POMS

Question

• Question Raised

• Was this question answered at the site visit

  Yes

  No

• Response Given

• Further Follow Up Required

MyPost

• MyPost Registrations

• Concession Card applications

• Digital receipts

• Business 250 membership registrations

Business Planning

• At what stage is the LPO in using their business plan

  In Place

  Recently Reviewed

  Needs Review

  Do not have one

• Ask for a copy of the business plan, or invite further discussion about the business plan that is in place.

• Take the opportunity to provide further information about the relevance of a business plan and you can provide a copy of a Business Plan Template at the following Link

• Do you use a Profit & Loss Statement regularly

  Yes

  No

• What is the licensees exit strategy and timeframe?

• Does the Licensee have Leasehold or Freehold of the premises

  Leasehold

  Freehold

• When does the current Lease cease?

  Date

• What are your plans at end of current lease period?

  Renew

  Relocate

  Not Sure

Product Opportunities

• Does the LPO use the Promotional Planners, LPO Product Guides?

  Yes

  No

• Why do you not use the Australia Post Promotional Planners

  Do not recieve them

  Do not find them helpful

  Not relevant for our store

  Was not aware of them

  Other

• You can access Promotional Planners at the sharepoint site
  http://share/team/RetailServices/RNP/RNP Library/Forms/Summary.aspx?RootFolder=%2Fteam%2FRetailServices%2FRNP%2FRNP%20Library%2FLPO%20Engagement%2FPromotional%20Catalogues%202016%2FP6&InitialTabId=Ribbon%2EDocument&VisibilityContext=WSSTabPersistence

• You can provide further information about our Promotional Planners, their benefits and their location on postlink at this link.

• Do you have any feedback about the use of our Promotional Planners

  Yes

  No

• Feedback about Promotional Planners Given

• Discuss current/upcoming promotion – do they support?

  Yes

  No

• How is the LPO supporting it?

• Is the LPO participating in the LPO Buying Program?

  Yes

  No

• Do you have any feedback about the use of the LPO Buy Program

  Yes

  No

• Feedback about LPO Buy Program

• Further information can be provided about how the LPO Buy Program and specific information can be found at this link to be provided

• Do you participate in ordering from a Central Billing suppliers –<br>EG. <br>• confectionery program?<br>• soft drinks/water?<br>• Peters ice-cream?<br>• groceries?<br>• PFD?<br>• greeting cards?<br>• Moki accessories?<br>• Passport Eyewear?<br>

  Yes

  No

• Which Suppliers are you currently involved with on the program

  Select Artwrap Biscay Greetings Bobangles Carte Blanche Coca Cola For Arts Sake Goodman Fielder Hollier Dicksons Lion Dairies Moki accessories Passport Eyewear Peters ice-cream PFD Food Distributors Schewppes

  • Artwrap
  • Biscay Greetings
  • Bobangles
  • Carte Blanche
  • Coca Cola
  • For Arts Sake
  • Goodman Fielder
  • Hollier Dicksons
  • Lion Dairies
  • Moki accessories
  • Passport Eyewear
  • Peters ice-cream
  • PFD Food Distributors
  • Schewppes

• Do you have any feedback about the use of our Central Billing Suppliers

  Yes

  No

• Feedback About Central Billling Supplier

Feedback

• Supplier Name

• Feedback about 3rd Party Suppliers Given

• What other suppliers would you think would benefit with a partnership within the Central Billing Model?

Additional Supplier Details

• Supplier Name

• Contact Details if Known

• Why do you not use participate in these programs

  Do not recieve them

  Do not find them helpful

  Not relevant for our store

  Was not aware of them

  Other

• You can provide further information about our Third Party Supplier Partnerships on Central Billing, their benefits and their location on postlink at this link.

• What other suppliers would you think would benefit with a partnership within the Central Billing Model?

Additional Supplier Details

• Supplier Name

• Contact Details if Known

• Do you participate in Virtual stock program – hampers, flowers, iSubscribe?

  Yes

  No

• Which Virtual Stock programs have you sold

  Select Hampers Flowers iSubscribe Australian Care Package

  • Hampers
  • Flowers
  • iSubscribe
  • Australian Care Package

• Do you have any feedback about the use of our virtual stock program

  Yes

  No

• Feedback about Virtual Stock Program Provided.

• Why do you not use participate in these programs

  Do not recieve them

  Do not find them helpful

  Not relevant for our store

  Was not aware of them

  Other

• You can provide further information about our Virtual Stock Program, their benefits and their location on postlink at this link.

• What is the LPOs best-selling products/services?

Product

• Product / Service Name

• What is the LPOs best-selling local products and from which supplier?

Product and Supplier

• Product Name

• Supplier Name

• If relevant take a photo of the product

  Media

Business Development Opportunities

• When reflecting on your regular customers, which of those do you believe are your top 10 customers supporting your business?

Customer

• Customer Details

• Have you taken the opportunity to visit businesses within your area

  Yes

  No

• What type of businesses and what was discussed?

• Are you involved in local promotions, sponsorships, business or community groups?

  Yes

  No

• What local promotions, sponsorships, business or community groups are you involved with and in what capacity?

Presence Opportunity Involved with

• Information Provided about these opportunities

• Are you aware of the Licensee Benefits Plus program

  Yes

  No

• Which Licensee Benefits Plus programs have you accessed?

  Select API Leisure and Lifestyle AMP ARA (Australian Retailers Association) Back 2 Base Security Monitoring Bridgestone Tyres Building Business Success Bupa Health Cover First Class Accounts HP Lumo Energy Medibank Private Health Cover MYOB ReadyCare Red Energy Specsavers

  • API Leisure and Lifestyle
  • AMP
  • ARA (Australian Retailers Association)
  • Back 2 Base Security Monitoring
  • Bridgestone Tyres
  • Building Business Success
  • Bupa Health Cover
  • First Class Accounts
  • HP
  • Lumo Energy
  • Medibank Private Health Cover
  • MYOB
  • ReadyCare
  • Red Energy
  • Specsavers

• Do you have any feedback about the use the Licensee Benefits Plus programs

  Yes

  No

• Feedback about Licensee Benefits Plus programs provided.

• Why do you not use participate in these programs

  Do not recieve them

  Do not find them helpful

  Not relevant for our store

  Was not aware of them

  Other

• You can provide further information about our Licensee Benefits Plus programs , their benefits and their location on postlink at this link.

• Have you participated in the LPO Trade Expo and LEEP programs (Select which program(s) they have attended)

  Select LPO Trade Expo LEEP

  • LPO Trade Expo
  • LEEP

LPO Trade Expo

• Is there a specific reason why you do not attend the LPO Expo?

  Do not recieve them

  Do not find them helpful

  Not relevant for our store

  Was not aware of them

  Other

• What is the other reasons for not participating in the LPO Trade Expo?

• You can provide further information about our Expo program at this link.

LEEP Meetings

• Is there a specific reason why you do not attend LEEP Meetings?

  Do not recieve them

  Do not find them helpful

  Not relevant for our store

  Was not aware of them

  Other

• What is the other reasons for not participating in the LEEP Meetings?

• You can provide further information about our LEEP Meeting program at this link.

LPO Trade Expo

• When was the last time that you attended our LPO Trade Expo

  Date

• Do you have any feedback about our LPO Trade Expo

  Yes

  No

• Feedback about LPO Trade Expo

LEEP Meetings

• When was the last time that you attended a LEEP Meeting?

  Date

• Do you have any feedback about our LEEP Meeting Program

  Yes

  No

• Feedback about LEEP Meetings

• Do you think that there have been any changes to customer traffic of buying behaviour.

  Yes

  No

• Could you please provide some further information or examples why you think there have?

Example Provided

• Information about the changes experienced

• Are there currently any external factors affecting the business e.g. drought, school closing, etc

  Yes

  No

• Could you please provide some further information or examples why you think there have?

External Factors

• Information about the external factors impacting this LPO

• Any other businesses in close proximity?

  Yes

  No

• Business Details provided

Details

• Business Name

• Business Type

  Select Chemist Dry Cleaner General Store Gift Hardware Lotto Milk Bar / Deli Newsagent Other Service Station / Roadhouse Unknown

  • Chemist
  • Dry Cleaner
  • General Store
  • Gift
  • Hardware
  • Lotto
  • Milk Bar / Deli
  • Newsagent
  • Other
  • Service Station / Roadhouse
  • Unknown

• Any other information about this business

• Do you have any other issues or concerns

  Yes

  No

• Further issues / concerns raised were

Details

• Issue / Concern