LQA AUDIT Fitness Facilities

FIT. 001 - Emotional Intelligence - Were employees well groomed and neatly presented in clean, well fitted uniforms and, if applicable, wearing name badges?

FIT. 002 - Emotional Intelligence - Was the employee’s speech clear and use of English adequate to be fully understood?

FIT. 003 - Emotional Intelligence - Did the employees engage in a well-paced, natural (non-scripted, jargon/slang free), friendly and interested manner?

FIT. 004 - Emotional Intelligence - Did the employee use the guest's name naturally and discreetly without overusing it?

FIT. 005 - Emotional Intelligence - Did the employee display a high level of confidence when carrying out his/her duties?

FIT. 006 - Emotional Intelligence - Was the employee able to confidently answer questions about other hotel facilities or immediately find out the information required?

FIT. 007 - Emotional Intelligence - Was service anticipatory/intuitive and where required adapted/adjusted to meet the guest's needs (i.e. guest should not have to request service at any point)?

FIT. 008 - Emotional Intelligence - Did the employee make every effort to meet the guest's requests or offer a suitable alternative?

RES. 009 - Emotional Intelligence - Did an employee personalize the interaction in any way and engage the caller as an individual?

FIT. 010 - Emotional Intelligence - Did employees collaborate seamlessly to ensure service was organized and professional without being intrusive or repetitive?

FIT. 011 - Emotional Intelligence - Did the employee actively listen, avoid interrupting and give the guest their undivided attention (i.e. the guest should not have to repeat themselves)?

FIT. 012 - Emotional Intelligence - Did employees maintain alert postures and respect the guest's presence when interacting with each other?

FIT. 013 - Emotional Intelligence - Where applicable, did the employee display self-control and empathy in challenging interactions and offer a suitable alternative/resolution?

FIT. 014 - Emotional Intelligence - Did the employee offer a sincere farewell at the end of the conversation and show appreciation?

FIT. 015 - Product - Was the gymnasium décor fresh in appearance and of a high standard (i.e. purpose built with a modern high end finish)?

FIT. 016 - Product - Was the gymnasium odor free and the room temperature at a comfortable level?

FIT. 017 - Product - Were the walls, ceilings and floors clean and well maintained?

FIT. 018 - Product - Were the windows/mirrors clean and smear/smudge free?

FIT. 019 - Product - Was sufficient lighting provided?

FIT. 020 - Product - Was the gymnasium well laid out with a variety of state of the art exercise equipment (minimum of 5 cardiovascular, 5 resistance machines (can be incorporated into a universal machine) plus a range of free weights) and was all equipment clean and in good working order?

FIT. 021 - Product - Were fitness classes and/or personal training advertised as being available and listed in a convenient place in the bedroom or fitness centre?

FIT. 022 - Product - Were there individual television monitors present at each cardiovascular machine and were they in good working order?

FIT. 023 - Product - Were complimentary headphones provided and were they clean and in good working order?

FIT 024 - Product - Were disinfectant wipes or a disinfectant cleaning agent and towel available?

FIT. 025 - Product - Were clean sweat towels and a water dispenser or bottled water available?

FIT 026 - Product - Were chilled towels provided?

FIT. 027 - Product - Was a wall clock clearly visible and did it display the correct time?

FIT. 028 - Product - Was a fruit bowl with fresh fruit available?

FIT. 029 - Product - Was Wi-Fi connectivity available in the fitness center and did it provide a seamless wireless experience (i.e. strong and continuous connection without requirement to log in more than once)?

FIT. 030 - Product - Was the pool clean, at the appropriate temperature and well maintained (i.e. tiling, lighting, etc.)?

FIT. 031 - Product - Were depth signs present?

FIT. 032 - Product - Was the area around the pool clean and free of any debris?

FIT. 033 - Product - Were ample loungers, side tables and umbrellas provided and were they clean and in good repair?

FIT. 034 - Product - Were towels provided?

FIT. 035 - Product - Was a separate shower provided at pool and/or beach?

FIT. 036 - Service - In the case of an outdoor pool at a resort did an attendant offer to set up the lounger with towels and offer a complimentary water?

FIT. 037 - Product- For resort hotels were complimentary services provided at outdoor pool (e.g. cleaning sunglasses, sorbets, sun tan lotion, etc.)?

FIT. 038 - Service - For resort hotels were a selection of complimentary, current lifestyle magazines provided at the pool?

FIT. 039 - Service - Was a waiter service provided/available at the outdoor pool and/or beach?

FIT. 048 - Product - Was the changing room décor fresh in appearance and of a high standard (i.e. modern high end finish)?

FIT. 049 - Product - Were the walls, ceilings and floors clean and well maintained?

FIT. 050 - Product - Was all lighting fully illuminated?

FIT. 051 - Product - Were the showers, sinks and toilets clean and in good working order?

FIT. 052 - Product - Was there a shampoo, conditioner and soap dispenser present in the shower cubicle?

FIT. 053 - Product - Were the lockers attractive, clean and well maintained?

FIT. 054 - Product - Were clean good quality towels, bathrobes and footwear available?

FIT. 055 - Product - Was a well lit, easily accessible shaving/make up mirror provided?

FIT. 056 - Product - Were weighing scales available?

FIT. 057 - Product - Was a good quality hairdryer (i.e. minimum of 1500 wattage, Ionic, lamination or Tourmaline fusion) available, and if so was it in good working order?

FIT. 058 - Product - Was a range of amenities (minimum of body lotion, deodorant, hair care items, razors, shaving cream) available?