MAD DM Visit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Manager on duty

• Location
  Address

Guest Impressions

• Curb appeal & outside maintained, landscaping and mulch looks appealing

  Pass

  Fail

  N/A

• Dumpster /area and grease container neat, clean, organized & closed

  Pass

  Fail

  N/A

Building condition...paint, soffits and fascia intact

• undefined

  Select Good Fair Poor N/A

  • Good
  • Fair
  • Poor
  • N/A

• Signage working

  Pass

  Fail

  N/A

• Parking lot condition, sealed & striped, free of potholes

  Pass

  Fail

  N/A

• Entrance & foyers clean & inviting, free of dust, spiderwebs and debris

  Pass

  Fail

  N/A

• Festive Seasonal Decorations...eye popping and vibrant, inviting

  Media

• Glass doors clear and smudge free, wiped throughout the day

  Pass

  Fail

  N/A

• Air quality fresh & appealing

  Pass

  Fail

  N/A

• Dining room appearance uniform and aligned

  Pass

  Fail

  N/A

Lighting 100% and music level appropriate

• Yes

  No

  N/A

• Table set up meets standard, not pre-set with syrup, creamers, extra napkins etc.

  Pass

  Fail

  N/A

• Floors ...appearance is clean and inviting, no gum or black markings

  Pass

  Fail

  N/A

• Restrooms are neat, clean, & stocked

  Pass

  Fail

  N/A

• Daily Restroom Cleaning/Inspection form in place and "in use"

  Yes

  No

  N/A

• Wet floor sign available?

  Yes

  No

  N/A

• Ceiling tiles in place and not damaged

  Yes

  No

  N/A

• All Exit lights and Emergency lights are operational

  Yes

  No

  N/A

Food Safety & Handling

• Temp checks (Ops Analitica) 3x daily for last 7 days

  Pass

  Fail

  N/A

• Clock labels, none expired or missing...FOH Server station

  Media

• FOH Portioning Tools in place...no ramekins or souffle cups, handles not touching foods

  Pass

  Fail

  N/A

Clock labels, none expired or missing...BOH storage, cooks line

• Add media

  Media

• Validate Prep/Pull sheets...check to see if relevant and in use

  Pass

  Fail

  N/A

• Proper food storage hierarchy..raw chicken, chorizo, Black label bacon, steaks, burgers

  Pass

  Fail

  N/A

• Photo of walk-in cooler...is food stored properly, walk-in walls, ceilings, lights shields, fan guard and shelving

  Media

• Photo of walk-in freezer...product hard to the "touch" and stored properly, no debris on floors

  Media

• Photo of dry storage...stored properly and off the floor

  Media

• All Equipment is working... any open Corrigo work orders addressed

  Pass

  Fail

  N/A

• Ice Machine...clean and free of pink or black mildew.....date of last cleaning

  Date

• Back Door..egress free, door locked/alarmed?

  Pass

  Fail

  N/A

• HVAC, working properly, PMs scheduled....date of last service...

  Date

• Hood Cleaning....date of last service

  Date

• Grease Trap...date of last service

  Date

• Photo of cooks line...clean as you go, no evidence of cross contamination or Raw to RTU

  Media

• Photo of egg station

  Media

• Cutting Boards clean, no deep grooves, no visible cross contamination

  Media

• raw eggs positioned in front of RTU liquid eggs?

  Compliant

  Non-Compliant

  N/A

• Photo of steam table, check "water" level and drain grates, lids

  Media

• Photo of fryers...boil out evident, inside doors and knobs grease free

  Media

• Photo of cold table...line levels appropriate to business needs and temp controls

  Media

• Photo of flat tops...zones managed and shift maintenance is clear/evident

  Media

• Brewing equipment cleaned & calibrated

  Good

  Fair

  Poor

  N/A

• Soda heads, coffee sprinkler and Ice tea spigot and urn, clean and free of build-up

  Good

  Fair

  Poor

  N/A

• Execution of the 5 keys to a great cup of Dennys coffee (time, temp., water, filtration & cleanliness)

  Yes

  No

  N/A

Marketing/POP

• Guest Check Audits (3) completed

  Pass

  Fail

  N/A

• Menus current, clean, & presentable

  Pass

  Fail

  N/A

• Pumpkin Pancakes

  Pass

  Fail

  N/A

• Pumpkin Pecan Slam

  Pass

  Fail

  N/A

• No Kids Hungry

  Pass

  Fail

  N/A

• Denny's Rewards & LTO POP visible

  Pass

  Fail

  N/A

Sales and Profit Focus

• Shiftly Walk Throughs completed..2x daily, mark how many in last 7 days...(Ops Analitica)

  Yes

  No

  N/A

• Delight & Make it Right steps of service

  Pass

  Fail

  N/A

• Welcome 1min. Beverage Order 2min. Food Order 5 min.

  Pass

  Fail

  N/A

• Meal Presentation 11 min. Invite Back

  Pass

  Fail

  N/A

• Passion for Culinary

  Pass

  Fail

  N/A

• Cook times <10 min., portioning and plating correct

  Pass

  Fail

  N/A

• Properly staffed to meet/exceed projected sales

  Pass

  Fail

  N/A

• Upselling the menu, Promoting GCA Contest

  Pass

  Fail

  N/A

• Service upbeat with a smile, friendly & seemless, hospitable

  Pass

  Fail

  N/A

• Food Action plan posted & adhered to....communication board present and current

  Yes

  No

  N/A

• Labor scheduled to meet or exceed 4.5 guest per primary hour (productivity) per unit level goal

  Yes

  No

  N/A

Team Development & Safety

• Ignite completion above 85%...Kitchen Modernization and Modules 95% ...mark completion %

• Schedules posted in advance ...no handwritten or manual edits

  Pass

  Fail

  N/A

• Success Center updated/Share the Love...in use and relevant

  Yes

  No

  N/A

• Restaurant Scorecard posted, ensure Mgrs. Are having convo around BADA and GCA

  Pass

  Fail

  N/A

• Managers are coaching in the moment..easily identifiable and appropriately attired per policy

  Yes

  No

  N/A

• Facility meets safety standards as it relates to potential Workmans comp claims

  Safe

  At Risk

  N/A

• Wet floor signs, dry floors, functional equipment, plumbing, HVAC etc., slip resistant shoes, proper lifting techniques, 3-bag trash method, PPE in place, exit doors not blocked, Safety Culture in place...

  Compliant

  Non-Compliant

  N/A

Validate Cleanliness & Sanitation

• Observe sanitary behaviors....proper handwashing and hot water available

  Yes

  No

  N/A

• Proper PPMS for sanitizer, temps for dishmachine and quat sanitzer buckets ..test strips not expired

  Media

• Must wash Hands signage..handwashing, glove use etc.

  Pass

  Fail

  N/A

• Validate Cleaning Charts are adhered to

  Pass

  Fail

  N/A

• Chemicals & Safety Postings current

  Pass

  Fail

  N/A

• MDS book accessible...no evidence of non P&G products visible or in use

  Pass

  Fail

  N/A

• Ecopest issues noted from last service...structural issues addressed, cleanliness and pest issues addressed

  Compliant

  Non-Compliant

  N/A

• Check PPE, First Aid (stocked) with blue band-aids, eye wash and 2 blood pathogen kits

  Yes

  No

  N/A

Cash Handling

• DSR w/deposit slips *last 7 days*

  Pass

  Fail

  N/A

• Safe count verified.. the amount of Total Dollars recorded $

  Pass

  Fail

  N/A

• Cash Security log..100% compliance, counts, initials, deposits logged

  Pass

  Fail

  N/A

Site Visit Observations

• List Actionable items to be completed before next visit

• List Positive Observations & any impacts made